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Chapter 7: integrating data for operational success

Chapter 7: integrating data for operational success. Jamie Duffy ETM 568/ Dr. Burtner. Presentation Summary. Acronyms Different Data Tells Different Stories About Care Case Example: FMEA and Blood Transfusion Quality and Risk Overview. Acronyms. AMA - Against Medical Advice

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Chapter 7: integrating data for operational success

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  1. Chapter 7: integrating data for operational success Jamie Duffy ETM 568/ Dr. Burtner

  2. Presentation Summary • Acronyms • Different Data Tells Different Stories About Care • Case Example: FMEA and Blood Transfusion • Quality and Risk • Overview Measuring Health Care: Using Quality Data for Operational, Financil, and Clinical Improvement by Yosef D. Dlugacz

  3. Acronyms • AMA- Against Medical Advice • CABG-Coronary Artery Bypass Graph • CEO- Chief Executive Officer • CMI- Case Mix Index • CMS-Centers for Medicare and Medicaid Service • DRG-Diagnosis Related Group • FMEA- Failure Mode and Effects Analysis • HMOs-Health Maintenance Organizations • ICD- International Classification of Disease • ICU- Intensive Care Unit • LOS- Length of Stay • LWBE- Leave Without Being Evaluated • NCHS-National Center for Health Statistics • RCA- Root Cause Analysis • SSI- Surgical Site Infection Measuring Health Care: Using Quality Data for Operational, Financil, and Clinical Improvement by Yosef D. Dlugacz

  4. Different Data Tell Different Stories About Care • Using a report card • “How do you feel?” = Probability of recovery • Compares hospitals • Can explain results and introduce areas of improvement • Visit IPRO.org to compare hospitals and assess quality levels Measuring Health Care: Using Quality Data for Operational, Financil, and Clinical Improvement by Yosef D. Dlugacz

  5. Case Example: FMEA and Blood Transfusions • Nurse drew blood from the correct patient and then postponed labeling the vial, which then resulted in a later incorrect labeling. • Steps: • Someone from the parents floor must collect the blood and verify the accuracy of the blood type and the patient. • Then two clinicians have to verify that the correct blood type is being administered. • JCAHO suggests some help to reduce risk of error Measuring Health Care: Using Quality Data for Operational, Financil, and Clinical Improvement by Yosef D. Dlugacz

  6. Quality and Risk • It is hard to argue with data. • It is essential that people have the ability to accept objective information and not hide from the facts. • Remember that people can accept financial failures more easily than clinical errors. Measuring Health Care: Using Quality Data for Operational, Financil, and Clinical Improvement by Yosef D. Dlugacz

  7. Overview • Integrated data provides information for long-term strategic planning. • Quality data is publicized on the web and reported through media. • Data helps staff evaluate and make decisions about their performance and promote accountability. Measuring Health Care: Using Quality Data for Operational, Financil, and Clinical Improvement by Yosef D. Dlugacz

  8. THANK YOU! Measuring Health Care: Using Quality Data for Operational, Financil, and Clinical Improvement by Yosef D. Dlugacz

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