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Difficult Conversations

Difficult Conversations. Supporting Community Pharmacy across Avon. What is a ‘ healthy conversation. A healthy conversation supports the individual to explore their own world. It helps them find solutions from within and plan to make change. Healthy Conversation Skills.

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Difficult Conversations

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  1. Difficult Conversations Supporting Community Pharmacy across Avon

  2. What is a ‘healthy conversation • A healthy conversation supports the individual to explore their own world. • It helps them find solutions from within and plan to make change

  3. Healthy Conversation Skills • Use Open Questions to help someone explore an issue • Reflect on your practice and conversations • Spend more time listening than givinginformation or making suggestions

  4. Beliefs • Being given information makes people change. • Information may plant the seed but may need support • It is possible to persuade people to change their habits. • Yes • People come to us with solutions. • People will know what they like to do eg like walking but don’t like the gym, enjoys art etc- you can work with these to find something that works for them • I am responsible for the choices people make • No your not.

  5. How do you start difficult conversations? • Using Open Questions • Making Every Contact Count is not about you giving advice. It is about asking questions and listening and responding to the person. • By starting a conversation with someone you are raising a topic. • There are different types of questions we can ask people. • What i.e. What happens when you do that?  • How i.e. How are you feeling today? • Where i.e. Where would I go for more information? Etc... • Other open questions that can be used begin with why, when, where, who and which. • They ask the respondent to think and reflect • They will give you people's opinions and feelings • They hand control of the conversation to the talker

  6. Developing exploratory questions/ Open Discovery questions • What would you say next to the following statements? • My Doctor says I’m obese; I think I need to lose weight? • I feel embarrassed going to the gym. • I know my cholesterols high but it’s hard to change my diet when my husbands a fussy eater. • I know I should cut down on smoking but my partner smokes. • It’s too expensive to eat healthily • Its very easy with the pub right next door • I’ve fallen twice recently and I’m worried about falling again

  7. How do you think your own health influences your confidence in starting a conversation about health? Your thoughts about having a healthy conversation may include personal barriers such as: I smoke/drink/have an unhealthy diet therefore I cannot ask about their lifestyle, it’s wrong for me to ask… However you could say: I understand how difficult... What do you think you could do to change [eating/physical activity etc…]?

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