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Efficient and user friendly tools bring success to your customers!

Efficient and user friendly tools bring success to your customers!. New releases of Vision 80/20. Agenda. New Releases of Vision 80/20 Vision 80/20 3.0 Vision 80/20 Contact Center 10.0 Vision 80/20 Statistics 3.0 Release plan. New release: Vision 80/20 3.0. Vision 80/20 3.0.

bertille-marley
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Efficient and user friendly tools bring success to your customers!

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  1. Efficient and user friendly tools bring success to your customers! New releases of Vision 80/20

  2. Agenda • New Releases of Vision 80/20 • Vision 80/20 3.0 • Vision 80/20 Contact Center 10.0 • Vision 80/20 Statistics 3.0 • Release plan

  3. New release: Vision 80/20 3.0

  4. Vision 80/20 3.0 • New easy to use interface for attendants • New easy to use interface for users • Moore efficient search functionality • Combined attendant and agent client

  5. Vision 80/20 Attendant Client 3.0 • New graphical interface • Interactive ribbon menu that show the available choices • Clearer presence- and availability information • More user friendly • Easier to learn – fast introduction of new staff • Full focus on contact with the caller providing better service

  6. Vision 80/20 AttendantClient 3.0 • More efficient service • You can quickly see if the search is successful or if it needs to be narrowed down further • Provides faster service to callers • Progressive search • Search results are updated as the search is written

  7. Vision 80/20 Combined attendant and agent client • Better use of resources • Attendants can log in to selected queues to assist during peak load times • Results in improved customer service • Combined client • Transition for the operator is easy as everything is in one interface • All media included

  8. Vision 80/20 Manager • New graphical interface • Hidden menus have been replaced with interactive ribbon menus • Easier to use • Easier to access

  9. Vision 80/20 3.0 Web User • New graphical interface • Clearer information about colleagues and their status • Mouse over to see detailed information about colleagues • Easy to set an absence message through calendar • Easy to use – more intuitive • Efficient organization • It´s easy to do a search on colleagues • It´s easy to see whether colleagues are available or busy • Saves time • Reduces internal calls to the operator

  10. New release: Vision 80/20 Contact Center 10.0

  11. Vision 80/20 Contact Center 10.0 • New easy to use interface for agents • Agent chat • Music on hold • Auto reply by e-mail • Case log

  12. Vision 80/20 Contact Center 10.0 • More user friendly • Easier to learn – faster introduction of new staff • Full focus on contact with the caller providing better service • New graphical interface

  13. Vision 80/20 Contact Center 10.0 Agent chat • Simplifies for the agent • Facilitates transfer of contacts • (”warm handover”) • Provides faster service to callers • Agent to agent chat

  14. Vision 80/20 Contact Center 10.0 • Light attendant functionality for part time attendants • Transition for the agent is easy as everything is in one interface • Easy to use – intuitive • Same powerful progressive search tool as the operator uses • Better use of resources • Agents can assist during peak load times • Results in improved customer service

  15. Vision 80/20 Contact Center 10.0 Music on hold • More pleasant reception • Pleasant experience at queue

  16. Vision 80/20 Contact Center 10.0 Auto reply by e-mail • Quick feedback with information that the mail is received and opening hours. • Even after closing an e-mail can be sent with information about opening hours.

  17. Vision 80/20 Contact Center 10.0 Auto reply by chat • Incoming chat users will receive welcoming and informative messages. • The user will have the possibility to see how many are in front in the queue which gives better sense of queue progress and customer satisfaction.

  18. New release: Vision 80/20 Statistics 3.0

  19. Vision 80/20 Statistics 3.0 New reports In Statistics 3.0 • Case Log • IVR Choices • Callback now included in CC-Report New wallboard

  20. Vision 80/20 Contact Center 10.0 Case log *Requires Vision 80/20 Statistics • Fact based decisions • Show statistics for issues such as which questions are most commonly asked or which departments may be contacted most often. • Allows managers to quickly see how resources are being spent on the various sponsors and clients. • Case log • Categorization of cases

  21. Vision 80/20 Case Log in Statistics 3.0 • Fact based decisions • Show statistics for issues such as which questions are most commonly asked or which departments may be contacted most often. • Allows managers to quickly see how resources are being spent on the various sponsors and clients. • Case log • Categorization of cases

  22. Vision 80/20 Statistics 3.0 IVR-report • Showing different IVR-choices • Can be used for customer surveys • Table or chart

  23. Vision 80/20 Statistics 3.0 • Callback included in contact center report

  24. Vision 80/20 Wallboard Wallboard *Requires Vision 80/20 Statistics 3.0 • Wallboard, panels: • Agents • Agent groups • Queues • Queue history • Queue Length • Correct decision making • Quick overview • Easy to build your own wallboard with panels • Can be displayed in Desktop or Wallboard mode

  25. New release: Vision 80/20 Auto Attendant 4.1

  26. Vision 80/20 Auto Attendant 4.1 • Support for virtualization WMWare • Support for latest speech recognition • Support for Windows 2008 R2 Ready for sale: 2013-06-17 Ready for delivery: 2013-09-02

  27. Release Plan:Vision 80/20 3.0Vision 80/20 Contact Center 10.0Vision 80/20 Statistics3.0

  28. Vision 80/20 Release Plan Ready For Sale: 2013-06-17 • Vision 80/20 3.0 (PAM) • Vision 80/20 CC10 • Vision 80/20 Statistics 3.0 Ready For Delivery 2013-10: Vision 80/20 3.0 (PAM) 2013-10: Vision 80/20 CC10 and Statistics 3.0

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