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Haringey Council

Haringey Council. Public Libraries in England and Wales Key Challenges for the 21 st Century. Diana Edmonds Assistant Director, Culture, Libraries and Learning 23rd May 2011. 1. Getting the Business. Or the customers through the door.

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Haringey Council

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  1. Haringey Council Public Libraries in England and Wales Key Challenges for the 21st Century Diana Edmonds Assistant Director, Culture, Libraries and Learning 23rd May 2011

  2. 1.Getting the Business • Or the customers through the door

  3. Haringey Experience demonstrates that customers are attracted by relevant services • Dramatic increase in use levels • Wood Green currently has the busiest libraries in London

  4. 2. Getting the Money to Provide the Service • Money for buildings • Money for stock • Money for IT • Money for staff

  5. Money for Buildings • Buildings often in wrong place • Poorly maintained • Limited capital within the Authority • Need to use “other people’s” money to build libraries

  6. In Haringey, we have used funds from: • Big Lottery • NDC • Europe • PCT • Department of Education (via Connexions) • Skills Funding Agency • MLA • UK On-line • And we are constantly looking for more

  7. Money for Stock • Usually has to come from the Local Authoritybut • Are occasional opportunities to gain external funding • But essential to maintain funds to ensure the offer remains attractive to the customer

  8. Stock Purchase and Acquisition needs to be Lean and Mean • Don’t believe Price Waterhouse Coopers Report!

  9. Haringey outsources all processing and some selection • Buys as low as possible • Has minimal staff (1)

  10. Allocation Model

  11. Plus, in Haringey, material for BME customers

  12. Money for IT • Big Lottery Fund provided People’s Network funding which forced public libraries into the 20th Century • Problem to maintain this provision as need to modernise occurs

  13. Money for IT • Also need to introduce newer technologies, specifically RFID, to modernise processes • 1 year payback on RFID installations in terms of staff reductions

  14. Self Issue

  15. Return

  16. Sorter

  17. The Impact of Wireless

  18. Money for Staff • Major cost in a public library service • Normally at least 60% • Key area for cost cutting and therefore professionalism debate a real issue • At Haringey, labour costs are currently running at 56%

  19. Money for Staff • Staff behaviour also a key issue • Problem with sickness management • Advantageous contracts

  20. Money for Staff • Key drive to reduce staff costs • RFID increasingly significant

  21. Budget Overview • Each year operate the Service with budget minus same

  22. Essential therefore to increase productivity year on year

  23. And to look for the “new” angle, e.g. • Health • Learning • Culture

  24. Individual Learning Resources

  25. Collaborative Learning Spaces

  26. Cultural Spaces

  27. Summary • Running a public library requires: • Customer focus • Entrepreneurial skill • Courage

  28. And now? What about the cuts?

  29. Libraries are under significant pressure

  30. In London, LLCP (London Libraries Change Programme) may help………

  31. The Future ……. Is the future

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