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Getting it right, meaningfully - Two Initiatives from The Skills Organisation

Getting it right, meaningfully - Two Initiatives from The Skills Organisation. Improving the quality of on-the-job training. The Skills Organisation and Vodafone Lloyd Olivecrona & Anton Pienaar November 2012. Training Workplace Evaluation Framework. Lloyd Olivecrona November 2012.

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Getting it right, meaningfully - Two Initiatives from The Skills Organisation

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  1. Getting it right, meaningfully - Two Initiatives from The Skills Organisation Improving the quality of on-the-job training The Skills Organisation and VodafoneLloyd Olivecrona & Anton PienaarNovember 2012

  2. Training Workplace Evaluation Framework Lloyd Olivecrona November 2012 Equipping Kiwis for workplace success

  3. Presentation Contents • The model • The results • Conclusions

  4. But first – a few quotes “ We don’t have much money, so we are going to have to think!” - Ernest Rutherford “ We need different thinking from that which created the current problems!” - Albert Einstein “ Things should be made as simple as possible, but no simpler!” - Albert Einstein

  5. Presentation Contents • The model • The results • Conclusions

  6. The Model - Workplace Evaluation Framework • A criteria based framework to evaluate Workplace Training Systems at an employer • Built on good practice training principles • Uses a simple three step rating scale • Based on objective evidence • Feedback to the workplace provides opportunities for development • National consistency in evaluation findings • Uses conversational auditing style • Programme is based on incentives, not punishments

  7. Evaluation Framework Assumptions • It’s the workplace training system that is being evaluated. Not the training content, and not the trainee. • The evaluation framework relies on trained and suitably experienced auditors • Auditors follow good practice in systems auditing • Conversational approach is most effective • Auditors judgements are calibrated through peer group referencing

  8. The Model - Workplace Evaluation Framework Criteria • Training and assessment planning • Learning methods and support • Assessment systems and methods • Resources management • Evaluation review and improvement • Reporting and trainee progress • Completion history • Contract requirements

  9. Rating scale for individual criteria components

  10. Presentation Contents • The model • The results • Conclusions

  11. Certificate - Gold

  12. Results - Completed evaluations to date 2012

  13. Presentation Contents • The model • The results • Conclusions

  14. Conclusions – so far • Programme very well received by participants. • Process, and feedback to the client is highly valued. • Incentive based framework will cause employers to become more involved • Effective framework will promote better trainee management in the workplace • Programme represents a market edge for the employer • Higher completion rates are good for all stakeholders

  15. Questions? Lloyd Olivecrona lloydo@skills.org.nz 0508 SKILLS Equipping Kiwis for workplace success.

  16. Introducing Anton Pienaar Vodafone Equipping Kiwis for workplace success.

  17. Proudly global with local roots Message for agency: Need an image to convey this message

  18. The pace of change is accelerating “always on”, anywhere, anytime Ultrafast broadband 44% adoption (16 years old+) 73% don’t leave home without it Rural broadband Cloud computing Smart devices Source: Google Our Mobile Planet: New Zealand, Understanding the Mobile Consumer, May 2012

  19. Sensors Everywhere… in Everything Everything that can be connected… will be connected… and most will be connected wirelessly

  20. Between the dawn of civilisation and 2003, we created 5 Exabytes of data. Now we generate that amount every two days.

  21. Our vision is to be the leader in communications and the most admired company in NZ Insert Confidentiality level |

  22. Together - increased scale and capability • 11th largest NZ company * • $2.4 bn revenue • 3,200 employees • 450 retail points of presence (92 branded stores) • Leader in corporate philanthropy * Based on Deloitte/Management Magazine Top 200 Companies assessment criteria

  23. Over 400 million customers in over 70 countries • Leading provider of fixed services in Europe (11 countries) • Global leader in innovation - £304 million annual investment in R&D • Vodafone Global Enterprise serves1,400 multi-national corporates • 2012 world’s most valuable telecoms brand – 9th most valuable brand overall* Global communications leader Source: *Brandfinance 500 survey 2012

  24. TelstraClear - Best of broadband • Voted ISP of the year 4 years out of 5 • TV at fibre speeds • Fibre network from Whangarei to Invercargill • End to end enterprise solutions • Leading wholesale provider • Delivering to some of NZ’s largest organisations Source: ESET NetGuide Web Awards 2012

  25. Together – Vodafone NZ and Skills • Technology Apprenticeship Scheme • Registered Training Workplace Agreements • Training program mapping and alignment • Contact Centre; First Line Management; Health and Safety • Quality Assurance • Community support and involvement A winning combination and partnership

  26. Thank you. The Skills Organisation and VodafoneLloyd Olivecrona & Anton PienaarNovember 2012

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