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THE COMPELLING NEED FOR CIOs IN MDAs

THE COMPELLING NEED FOR CIOs IN MDAs. A Presentation Delivered to: eNigeria 2012 Conference By Sadiq Abubakar, KRC Services Ltd. Agenda. Preamble Definition of CIO Distinguish b/w CIO and Head of IT Functions of a CIO in an MDA What obtains today in most MDAs

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THE COMPELLING NEED FOR CIOs IN MDAs

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  1. THE COMPELLING NEED FOR CIOs IN MDAs A Presentation Delivered to: eNigeria2012 Conference By Sadiq Abubakar, KRC Services Ltd

  2. Agenda • Preamble • Definition of CIO • Distinguish b/w CIO and Head of IT • Functions of a CIO in an MDA • What obtains today in most MDAs • What Obtains in Private Sector e.g. Banking • Case Studies – From Various Countries • CIO: Learning from Experience of Selected Countries • Conclusion: The Compelling Need for CIOs in MDAs

  3. Preamble • All MDAs are created with a mandate to deliver one form of service or another to citizens • Service Delivery to Citizens by MDAs leaves much room for Improvement • The Citizens’ experience in receiving service from MDAs vary from “Difficult” to “Traumatic” • ICT can be used to dramatically improve service delivery to citizens both in quantity, quality and timeliness

  4. Definition of CIO “The CIO is a Strategic Value Creator for the organization.” According to Institute of CIO Excellence, University of South Carolina Upstate What is this Strategic Value? In the private sector it means shareholder value: Profits! In the Public Sector it means: Service (to Citizens as defined in the respective MDA’s mandate).

  5. Distinguish b/w The CIO and The Head of IT There is a very clear distinction b/w the roles of CIO and that of Head of IT: • Head of IT : is in charge of the Tactical, but important, provision of Reliable, Cost Effective and Secure IT Services to the entire Organization, such as working computers and internet. • The CIO : on the other hand is a Strategic Value Creator, a creator of the services defined in the MDA’s mandate, using technology. He ought to be a direct report to the Head of the MDA. Thus while the Head of IT services the MDA, the CIO is focused on the end recipients of the MDA’s services.

  6. Functions of the CIO in an MDA The CIO’s responsibility is to enable the delivery of the core services of the MDA using modern Information & Communication Technology. The CIOs are prime movers of e-Government They have to be suitably located in the administrative hierarchy and have top level support in the MDAs to enable them carry out this function effectively!

  7. What Obtains Today in Most MDAs • The IT Unit is tucked away under PRS Dept. PRS stands for Planning, Research & Statistics. • At best such IT Units are headed by Heads of IT as defined in an earlier slide. • The CIO is unknown and does not exist in most MDAs • Thus the rest of the world is leaving us behind in Service delivery to our Citizens

  8. What Obtains in Private Sector e.g. Banking, Telecomms • In the past few years we have seen dramatically improved service delivery from our banks. Examples: banking in any branch, banking after hours, e-payments, online funds transfers, mobile payments, etc. • These are brought about by placing CIOs in proper Executive positions in the banks and of course from competitive pressures. • The combination of internet and mobile technologies are being used to improve service delivery in numerous industries

  9. Case Studies From Various Countries • Many Countries have set up what they call the Government CIO or the Chief Public CIO • Many countries have set up CIO Councils to support the GCIO. • In India the Chief Government CIO is based in the Ministry of Communications & Information Technology (MCIT). And there is a country-wide Network of Public Sector CIOs & CTOs at National, State and District Levels.

  10. Case Studies From Various Countries • In South Africa there is a GCIO whose office is located in the Department of Public Service & Administration, Batho Pele House in Pretoria. There is a Council of Government CIOs, called GITO Council. • In Mauritius, the CIO concept in the Public Sector was introduced in 2003. CIO positions were created in all MDAs reporting directly to the Heads of those MDAs.

  11. CIO: Learning from the Experience of Selected Countries

  12. CIO:Learning from the Experience of Selected Countries

  13. CIO:Learning from the Experience of Selected Countries

  14. CONCLUSION: The Compelling Need for CIOs in all MDAs • There is a Compelling reason to adopt and implement the Public CIO Concept and the placement of CIOs in the various MDAs in the Public Sector of our Country • The CIOs so placed have to be suitably located in administrative hierarchy of the respective MDAs and have top level support. • After this is done service delivery to Citizens using Technology can begin to happen.

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