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Marketing & Business Development Summit Business Mentors April 21, 2010

Marketing & Business Development Summit Business Mentors April 21, 2010. Our mission. LEADER IN COMMERCIAL DISASTER RESTORATION To be the premier provider of disaster restoration, reconstruction, and multi-family renovation nationwide . PREMIUM QUALITY - IMMEDIATE SERVICE

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Marketing & Business Development Summit Business Mentors April 21, 2010

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  1. Marketing & Business Development Summit Business Mentors April 21, 2010

  2. Our mission LEADER IN COMMERCIAL DISASTER RESTORATION • To be the premier provider of disaster restoration, reconstruction, and multi-family renovation nationwide. PREMIUM QUALITY - IMMEDIATE SERVICE • Consistently deliver outstanding service and premium quality to every customer through immediate response, highest in quality workmanship, priority account management and world-class talent. 2

  3. Our difference • Solutions A full-service general contractor providing a single-source solution: • Emergency response • Restoration • Reconstruction • Technical Services • STRENGTH Currently second largest disaster recovery and reconstruction company in North America: • 18 offices…and growing. • Forward deployed fully equipped 53’ rapid response trailers [RRT] • Strategically positioned to serve client’s sites 3

  4. Our history Towerbrook Private Equity Firm Acquires and merges four companies to form InStar Services Group ServiceMaster Purchases the InStar Services Group ServiceMaster Goes private • InStar to be the large- loss commercial arm of ServiceMaster in North America • Plan didn’t work - franchisees would not refer to InStar BlackEagle Partners Acquires InStar Mark Davis Takes over as President & CEO Headquarters moves to Michigan Two acquisitions in Q1, more to follow. 02 06 07 08 09 2010 • FLORIDA • Founded,1972 • MASSACHUSETTS • Founded,1979 • VIRGINIA • Founded,1982 • TEXAS • Founded,1988 • TEXAS • Founded, 2002 4

  5. Why InStar? • Priority • Turn-key project management – just ONE phone call! • IMMEDIATe RESPONSE • When you’re out of business it costs time, money, and even market share. We will be there – ANYWHERE, ANY TIME! • Full Service: Emergency Services to Complete Reconstruction • Solid financialS • Can finance most any size project • Strong balance sheet • Great financial partner (BlackEagle Partners) 5

  6. Service capabilities • Complete fire/water damage & restoration • Structure cleaning • Water extraction • Drying & dehumidification • Selective & full demolition • Technical Services: Electronics & machinery • Contents: Inventory, cleaning & storage • Document Recovery: Onsite/offsite • Freeze dry chamber • Emergency power & security • Air duct cleaning • Onsite/offsite Ozone Treatment EVERYTHING OUR COMPETITORS DO. • WE JUST DO IT BETTER. EMERGENCY SERVICES 6

  7. Services capabilities • Complete project management • Structural restoration • Project estimating • Capital improvements • Interior/exterior renovation • Qualified structural engineers at our disposal • THE INSTAR DIFFERENCE? • OUR PEOPle. RESTORATION RECONSTRUCTION RENOVATION 7

  8. Services capabilities • Certified Mold Remediators • Asbestos Survey Required on Commercial Buildings • Certified in Asbestos Training • Strongest Environmental Compliance Plan (ECP) in the industry • Regional & National Environmental Health & Safety Managers • THE CLEAR MARKET LEADER • IN ENVIRONMENTAL COMPLIANCE. ENVIRONMENTAL CONDITIONS 8

  9. Our “secret sauce?” • EXTRAORDINARY PEOPLE FOR EXTRAORDINARY RESULTS. • We’re constantly recruiting talent. We have 105 new employees in the past 13 months. • Thorough pre-employment background check and drug screening. • Well-trained and certified employees that comply with all OSHA standards. • Employees receive regular re-certification training on safe workplace procedures and hazardous material handling. 9

  10. Management team • MARK DAVIS, CEO • Founder of BELFOR USA − Proven track record • JIM GUILLAUMIN, CFO • JIM STANILIOUS, BUSINESS DEVELOPEMNET • Marsh NYC for 13 years • JOHNNIE SMITH, MULTI-FAMILY • BERNARD POOLE, LARGE LOSS AND NY • Top producer at BELFOR • Founder of BPR • MAC PATTERSON, FOUNDER • JIM WILSON, FOUNDER 10

  11. When disaster strikes Will be there for you 11

  12. The P.R.E.P. Advantage • PRIORITY RESPONSE EMERGENCY PROGRAM (P.R.E.P.) • Prepares for and manages all phases of restoration, reconstruction, repair and project management. • Exclusive Program • For our Preferred Clients nationwide through a single emergency response number: 1-800-555-8006. • Call Center • Ensures uninterrupted service for your business. • Major catastrophe or single event • Our mitigation and large loss specialists mobilize anywhere, any time! PRIORITY RESPONSE EMERGENCY PROGRAM 24 HOURS 1-800-555-8006 12

  13. Case Study #1 COBO COBO HALL Detroit, MI [January 2010] 13

  14. 01|21|10 • North American International Auto Show 14 14 www.instarservices.com

  15. Case Study #2 expect great things TORNADO Cordova, TN [August 2009] 15

  16. 08|01|09 • 6:00AM • Morning after tornado. 16 16 www.instarservices.com

  17. 08|01|09 • 10:30AM • Store front wall being stabilized during exterior clean up. 17 www.instarservices.com

  18. 08|02|09 • 8:00PM • Second desiccant set up 25K CFM’s (east side front right entry). 18 www.instarservices.com

  19. 08|02|09 • 8:00PM • Interior mitigation continuing (selective ceiling tile removal and desiccant drying) 19 www.instarservices.com

  20. 08|02|09 • 12:00PM • 6 new package units set. • 8 of 9 units operational. 20 www.instarservices.com

  21. 08|07|09 • 5:45AM • Equipment removed. • Exterior clean. • Ready for soft reopen at 5:45 AM. 21 www.instarservices.com

  22. 08|08|09 • 6:00AM • Morning of Grand Reopening 22 www.instarservices.com

  23. Capacity & scale • $100+ million company (non-storm year) • No bank debt • Strong financial partner (BlackEagle Partners) • 300 full-time employees • Strong subcontractor base • Strong branches across the U.S. • Acquiring market leaders in Arizona and California in 2010 • Five (5) year acquisition plan • Dedicated Large Loss team 23

  24. Start your recovery process with Our Business Is Putting You Back In Business. 24

  25. Thank you! 25

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