Workforce Development Update - September 2013

1. Workforce DevelopmentUpdate - September 2013

2. Workforce Development – Messages from Cavendish Review In the wake of the Francis Inquiry; What can be done to ensure unregistered staff in social care & the NHS treat people with compassion? Key findings about social care • Social care workforce is huge with high turnover • Phrase “basic care” dramatically understates the work staff do • Workers are increasingly taking on challenging tasks • But training is hugely variable • Financial pressures impacting on recruitment, retention & training

3. Cavendish Review • “Sea” of vocational qualifications & training courses • Caring not seen as a career by care workers • Social care pioneering innovative approaches to person-centred care • Good caring takes time! Recommendations • Competency based “Certificates of Fundamental Care” • Develop proposal for a rigorous system of quality assurance for training with funding linked to outcomes • Employers should be supported to test values, attitudes & aptitude at recruitment

4. Cavendish Review • New bridging programmes into pre-registration nursing • Widen participation into NHS funded courses • Develop a robust career development framework • Codes of conduct for staff • Explore how to move to commissioning based on outcomes • Payment of travel time should be a contract condition for domiciliary care providers

5. Values-based recruitment • On-line toolkit developed by National Skills Academy for Social Care with Skills for Care • Aimed at helping employers to recruit and retain people with the right values • Based on model of values-based recruitment • 12 month pilot to test the approach – to July 2014 • Evaluation

6. Values in Social Care Compassion Respect Empathy Dignity Responsibility Imagination Integrity Adaptability Courage

7. How do you recruit for values? Toolkit • Leadership qualities framework – good behaviours at all levels • Examples of job advertisements • Simple online personality profiling questionnaire • Suggested interview questions

8. Training update • New leadership programme for leaders of dementia services • Dementia training modules to support dementia awards and certificates • Practical skin care workshops • Recognising signs & symptoms of deterioration • New training programme • Additional courses • Learning resources update – dementia • Developing internal trainers – train the trainer updates, Assessor refresher or qualifying training.

9. Dementia Qualifications 4 specific dementia QCF qualifications Level 2 Award in Awareness of Dementia A knowledge-only qualification consisting of 4 level 2 units: • Dementia awareness (DEM 201) • Person-centred approach to care & support of individuals with dementia (DEM 202) • Understand the factors that can influence communication & interaction with individuals who have dementia (DEM 205) • Understand equality, diversity & inclusion in dementia care (DEM 207) Total credits = 8 (£120 WDF at £15 per credit)

10. Dementia Qualifications Level 2 Certificate in Dementia Care A competence qualification to demonstrate skills in working with individuals with dementia consisting of 5 mandatory units + options • Dementia awareness (DEM 201) • Understand & implement a person-centred approach to the care & support of individuals with dementia (DEM 204) • Equality, diversity & inclusion in dementia care practice (DEM 209) • Understand and enable interaction & communication with individuals who have dementia (DEM 210) • Approaches to enable rights & choice for individuals with dementia whilst minimising risks (DEM 211) Total credits = 18 (£270 WDF at £15 per credit)

11. Dementia Qualifications Level 3 Award in Awareness of Dementia A higher level knowledge-only qualification consisting of 4 level 3 units: • Understand the process & experience of dementia (DEM 301) • Understand the administration of medication to individuals with dementia using a person-centred approach (DEM 305) • Understand the role of communication and interactions with individuals who have dementia (DEM 308) • Understand the diversity of individuals with dementia and the importance of inclusion (DEM 310) Total credits = 11 (£165 WDF at £15 per credit)

12. Dementia Qualifications Level 3 Certificate in Dementia Care A higher level competence qualification consisting of 4 mandatory units + options • Understand the process & experience of dementia (DEM 301) • Enable rights & choices of individuals with dementia whilst minimising risks (DEM 304) • Understand & enable interaction & communication with individuals who have dementia (DEM 312) • Equality, diversity & inclusion in dementia care practice (DEM 313) Total credits = 21 (£315 WDF at £15 per credit)

13. Key Points • Certificates build on Awards • Certificates involve application & demonstration of learning • Count towards Health & Social Care Diploma with dementia pathway • All require “Guided Learning Hours” by learners • Assessment of knowledge based learning outcomes can take place in or outside real work setting by occupationally knowledgeable assessor • Assessment of competence based learning outcomes must be made within the work setting by occupationally competent assessor with direct observation as main source of evidence

14. Assessment • Unit 1: Theory of Assessment • Unit 2: Assess occupational competence in the work environment • Unit 3: Vocationally based assessment in classroom settings Units 1 + 2 + 3 = Assessor Certificate (15 credits) Units 1 + 2 or 1 + 3 = Assessor Award (9 credits) Units 1 + 3 ideal for training providers Units 1 + 2 ideal for work-based Assessors