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Juran Quality 101 Concepts

Juran Quality 101 Concepts. The Century of Quality. “We are headed into the next century which will focus on quality… we are leaving one that has been focused on productivity” Dr. Joseph M. Juran. World-class Leadership for the Next Century Requires. Revolutionary Change.

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Juran Quality 101 Concepts

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  1. Juran Quality 101 Concepts

  2. The Century of Quality “We are headed into the next century which will focus on quality… we are leaving one that has been focused on productivity” Dr. Joseph M. Juran How to Think About Quality 2 .PPT

  3. World-class Leadership for the Next Century Requires Revolutionary Change Quality Organizational Leadership Leadership Values, Commitment, Structure, Tools, Techniques, Collaboration, Processes Creativity, Customer Focus How to Think About Quality 3 .PPT

  4. Forces of Change High Quality Outcomes Competition FinancialResults New StrategicDirection Advanced Technology The Organization Mergers Divestitures Regulatory SophisticatedCustomers ChangesRegulations How to Think About Quality 4 .PPT

  5. Quality Product Features Freedom from Deficiencies That Customers Want Design for Six Sigma At Six Sigma Levels Improve to Six Sigma How to Think About Quality 5 .PPT

  6. Quality and the Bottom Line RightFeatures LowerDeficiencies LoyalCustomers GoodPrice Mkt.Share Fast CycleTime Low WarrantyCosts Low Scrap/Rework Higher Revenue LowerTotal Cost How do we achieve these desired results? How to Think About Quality 6 .PPT

  7. Desired Results Loyal Customers Empowered Employees Higher Revenue Lower Cost How to Think About Quality 7 .PPT

  8. The Building Blocks Results Processes Infrastructure Foundation How to Think About Quality 8 .PPT

  9. Foundationfor Success Foundation Results Strategic Deployment Processes Executive Leadership Infrastructure Customer Focus Foundation How to Think About Quality 9 .PPT

  10. SupportingInfrastructure Infrastructure Quality System Customer-Supplier Partnership Results Organization Involvement Processes Infrastructure Balanced Scorecard Foundation Education and Training How to Think About Quality 10 .PPT

  11. The Three Universal Processes The Juran Trilogy Results Improvement Processes Planning Infrastructure Control Foundation How to Think About Quality 11 .PPT

  12. Three Universal Processes How to Think About Quality 12 .PPT

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