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Philosophies Regarding Quality – Juran and Crosby ( Contd …)

Philosophies Regarding Quality – Juran and Crosby ( Contd …). Prepared by: Bhakti Joshi Date: December 13, 2012. Ishikawa’s (additional) tool for Quality Improvement. Quality improvement takes one step ahead An extension of Deming’s principle: Plan-Do-Check-Act model

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Philosophies Regarding Quality – Juran and Crosby ( Contd …)

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  1. Philosophies Regarding Quality – Juran and Crosby (Contd…) Prepared by: Bhakti Joshi Date: December 13, 2012

  2. Ishikawa’s (additional) tool for Quality Improvement • Quality improvement takes one step ahead • An extension of Deming’s principle: Plan-Do-Check-Act model • Under “Plan” – Determine goals and targets; Determine methods of reaching targets; Engage in education and training • Under“Do” – Implement work • Under“Check” – Check the effects of implementation • Under“Act” – Take appropriate action

  3. Ishikawa’s – Fishbone Diagram Management Materials Methods Lack of knowledge on procurement process Lack of interaction and communication Lack of Training and creativity Effect • Material wastes • Losses in savings and finance • Constrained human relationships Lack of skills and Knowledge Lack of Innovation Workers Machines

  4. Ishikawa’s – Fishbone Diagram • Cause- Effect diagram • Specify direct effects to the business in terms of long-term sustainability • Identify all sources across business processes • Find specific variations • Act towards reducing or removing variations

  5. Email: bhaktij@gmail.comWebsite: www.headscratchingnotes.net

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