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Guiding Libraries & Info Pros Through Change

Guiding Libraries & Info Pros Through Change. David Lee King Digital Branch & Services Manager Topeka & Shawnee County Public Library www.davidleeking.com davidleeking@gmail.com. First, some “quotes”. 1970’s: adapting to OPACs. 1980’s: The PC takes off…. 1990’s: Internet Appears.

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Guiding Libraries & Info Pros Through Change

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  1. Guiding Libraries & Info ProsThrough Change David Lee King Digital Branch & Services Manager Topeka & Shawnee County Public Library www.davidleeking.comdavidleeking@gmail.com

  2. First, some “quotes”

  3. 1970’s: adapting to OPACs

  4. 1980’s: The PC takes off…

  5. 1990’s: Internet Appears

  6. 2004: “Web 2.0” coined

  7. Change, the old way • Leaders simply ordered changes • Goal: getting the change accomplished • When it fails, leaders review details of the change

  8. They’re looking in the wrong place

  9. Change is external

  10. Transition is internal

  11. Most leaders base the project on getting the change accomplished rather than on getting people through the transition.

  12. 3 Steps to Transition • Saying goodbye • Shifting into neutral • Moving forward

  13. 1. Saying Goodbye

  14. Letting Go of the Past

  15. 2. Shifting into Neutral

  16. 100% Focus on Details

  17. Some get stuck here!

  18. 3. Moving Forward

  19. Resistance Will Happen!

  20. Resistance isn’t the problem • Management’s reaction to resistance creates the problems • The resistors probably don’t see it as resistance - they see it as survival

  21. Three levels of resistance • Information-based • Physiological and emotional • Bigger stuff

  22. 1. Information-based • Not enough information • Disagreement with the idea itself • Not familiar with idea • Confusion

  23. 2. Physiological/Emotional • My job is threatened • My future with the organization • Respect of my peers

  24. 3. Bigger Stuff • Personal history • Who you are – race, religion, etc • Significant disagreement over values • Transference - the person being resisted represents someone else (fill in the blank)

  25. How to NavigateThrough Change

  26. Just for Leaders (and techies) • You've already come to terms with the change • Understand why people might not want to change • Understand that it's the transitions, not the change, that's causing waves

  27. Steps to Take • Describe the change succinctly • Plan carefully • Help people respectfully let go • Constant communication • Create temporary solutions when needed • Model new behavior!

  28. Don't do these things! • Don't confuse novelty with innovation • Don't confuse motion with action • Don't keep something going if it “still has a few good years of life”

  29. For techies • You might be able to change quickly • There are areas where you DON'T change quickly • Always share too much… • Technojust(ification)

  30. If you refuse to change: • Missed career opportunities • you'll miss out on the opportunity to expand your network and your ability to develop new relationships • You’ll miss out on the possibility of shaping your new destiny and reality

  31. Parting Thoughts on Change

  32. Questions?

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