System Maintenance Training Course

1. System MaintenanceTraining Course 1. System Overview

2. System Maintenance Training Course1. System Overview • The SwitchPlusIP system provides operators the ability to interface with radio, telephone and intercom services. • The system is comprised of the following basic components: • Operator Positions • Communications Server Units (CSU) • Radio Interface Units (RIU) • The basic system components are interconnected via Ethernet and managed by dual redundant LAN Interface Units. • The system is monitored and managed by the Maintenance Server Unit (MSU)

3. System Maintenance Training Course1. System Overview

4. System Maintenance Training Course1. System Overview – Network • Network Configurations • The SwitchPlusIP™ product is designed to be used in networks that contain: • Single site with co-located radios and/or operator positions • Single site with co-located and remote radios and/or operator positions • Multiple sites with radios and/or operator positions

5. System Maintenance Training Course1. System Overview – Network • Single Site Systems • Only one central database stores system information which is stored on the CSUs at the main site. • Radios and operator positions may be co-located (i.e. at the same physical site) or located remotely where a communication link is setup to connect equipment to different sites. This will allow operators to access radios located both locally and remotely.

6. System Maintenance Training Course1. System Overview – Network Example of a Single Site with co-located RIUs and/or OIUs Configuration

7. System Maintenance Training Course1. System Overview – Network Example of a Single Site with co-located and remote RIUs and/or OIUs Configuration

8. System Maintenance Training Course1. System Overview – Network • Multiple Site Systems • Each site has its own database that stores system information on its CSU. • Radios and operator positions may be co-located or remoted • A communication link is used to allow communication between the different sites. This allows operators from one site to access local assets at their site as well as remote assets at other sites.

9. System Maintenance Training Course1. System Overview – Network Example of Multiple Sites with RIUs and/or OIUs Configuration

10. System Maintenance Training Course1. System Overview – Network • Network Redundancy • The SwitchPlusIP™ product uses the following types of network redundancy setups: • Single LAN topology (no network redundancy) • Dual-redundant LAN topology • Active Standby Topology

11. System Maintenance Training Course1. System Overview – Network • Single LAN topology • In a Single LAN topology, all equipment is connected to a single LAN, as the name suggests. • Should any piece of equipment’s connection to the LAN fail (such as an OIU, RIU or CSU), its resources are lost as there is no other network communication path for the unit. • Therefore if an OIU loses its Ethernet connection (such as the port is blocked at the switch or the cable is disconnected or broken), that operator position is lost. • For an RIU, its radio resources are lost. • For a CSU, if the system only contains one CSU, all radio and telephony services are lost; however, if the system contains two CSUs, the secondary CSU will manage radio and telephony resource connections.

12. System Maintenance Training Course1. System Overview – Network • It is recommended that if a Single LAN topology is used, a very high availability IP switch is used to minimize the likeliness of a switch port failing. • Note: If the switch completely fails, all services are lost. • Dual CSUs should be used so as to prevent system failure should the Master CSU • lose connection for any reason.

13. System Maintenance Training Course1. System Overview – Network • Dual-redundant LAN topology • In a Dual-redundant LAN topology, all equipment is connected to two (2) LANs (i.e. LAN A and LAN B). • Data is sent on both LAN A and LAN B to and from the CSU(s). • In this situation, should any piece of equipment’s connection to LAN A fail, its resources are not lost as it will still have a network connection on LAN B. • Note: In order to maintain a dual-redundant topology between remote locations or additional sites (for multiple site systems), two communication links must be used and two IP switches are required at each location and/or site. A single communication link can be used to connect the locations and/or sites using routers but this will make the link routers and the link a single point of failure.

14. System Maintenance Training Course1. System Overview – Network • Active-Standby topology • In an Active-Standby LAN topology, all equipment is connected to two (2) LANs (i.e. LAN A and LAN B). • Data is sent to/from the CSU(s) only on LAN A but not on LAN B unless the LAN A connection fails for the piece of equipment. • In this situation, should any piece of equipment’s connection to a switch fail, its resources are not lost as it will still have a network connection. Audio may be lost temporarily as the equipment switches from using LAN A to LAN B. The impact is minimal. • Note that in order to maintain a fully dual-redundant topology between remote locations or additional sites (for multiple site systems), two communication links must be used and two switches are required at each location and/or site. A single communication link can used to connect the locations and/or sites using routers but this will make the link routers and the link a single point of failure.

15. System Maintenance Training Course1. System Overview – Network • Communication across a WAN • As stated earlier, the SwitchPlusIP™ product has the ability to remotely access radios at the same site and across multiple sites using a communication link. If other resources that are not part of the SwitchPlusIP™ system will also need to use the communication link (eg. across a WAN), care must be taken to ensure that the system will not fail. The following points must be considered: • Bandwidth usage – Depending on the system size, the bandwidth usage may be quite large. The WAN must be able to cater for the requirements or the system performance may be impacted. • IP Plan – Devices that are not part of the SwitchPlusIP™ system can not share the same IP addresses or use the same multicast ports. • Network Isolation – Need to verify that devices outside the system are blocked from writing to or monitoring anything on the IP Plan.

16. System Maintenance Training Course1. System Overview – Network • Network Isolation • If a switch that is to be used for the SwitchPlusIP™ product will also be connected to other equipment not used in the system, measures may need to be taken to keep other equipment from being able to send or receive traffic to and from the system. It can also be used to prevent network traffic loops on the system if equipment is connected across both switches in a Dual-redundant solution. • If a layer 3 switch is used, one means of isolating IP traffic between its ports is by using VLANs. Each VLAN configured for the switch will have its own layer 2 network; this means that it can will be kept completely isolated from the other VLANs on the switch. • Port VLAN switching can be used to assign each port of a switch to a specific VLAN and then only the specified IP traffic configured for the VLAN is permitted to enter and/or leave the port.

17. System MaintenanceTraining Course 2. System Description

18. System Maintenance Training Course2. System Description – Operator Position • OIU Features • Provides single connection point for all operator equipment • Dual Redundant Voice LAN connectivity • Signal processing for Multicast and UnicastVOIP

19. System Maintenance Training Course2. System Description – Operator Position • OIU Front Panel • Headset Jack 1 • Headset Jack 2 • Status LED • Channel 1 and 2 LAN connections • OCU LAN connection

20. System Maintenance Training Course2. System Description – Operator Position • Connecting cables on rear panel of OIU: • LAN: Voice/Data LAN (Dual-Redundant Channels) • CTRL: OCU Data LAN • LINE: OCU Sounds/Voice Recorder • PTT: Footswitch • PWR: Power • H/S A, B, C: Audio I/O configurable depending on project (i.e. desk microphone, speakers) • 18 to 75 VDC (PoE option available)

21. System Maintenance Training Course2. System Description – Operator Position • Operator Console Unit • Provides a Touch screen display for operator selections • Hosts the Operator Human Machine Interface (HMI) • Runs Windows XP Pro Embedded Operating System • Commercial Off-The-Shelf (COTS)

22. System Maintenance Training Course2. System Description – Operator Position • The Headset: • Dynamic Open Headphones • Noise compensating Microphone • In-Line PTT with PJ-7 connector (Wired and Wireless versions available) • Commercial cable for headset interchangeability • Commercial Off-The-Shelf (COTS)

23. System Maintenance Training Course2. System Description – Operator Position • Speaker • High quality amplified speaker (Professional Monitor Speaker) • Shielded to reduce noise • Commercial Off-The-Shelf (COTS)

24. System Maintenance Training Course2. System Description – Main Equipment Rack • Communication Server Unit (CSU) • Dual redundant configuration • Provides call management for the system (SIP Registrar) • Radio workgroup management • Central configuration database repository • System logging repository • Telephony gateway • Provides conference facilities • Commercial Off-The-Shelf (COTS)

25. System Maintenance Training Course2. System Description – Main Equipment Rack • Radio Interface Unit • Provides 4-Wire E&M interfaces for four devices • Dual LAN interfaces for redundant switching • Supports Multicast and Unicast VOIP • Provides in-band signaling

26. System Maintenance Training Course2. System Description – Main Equipment Rack • Radio Interface Unit - ETX • Embedded within RIU housing • Provides the SIP User Agent • Performs SIP signalling • Provides additional conference facilities • Allows extensive expansion

27. System Maintenance Training Course2. System Description – Main Equipment Rack • Radio Interface Unit Connectors • 4 Radio Ports • 4 Wire balanced Audio • Dual PTT (solid-state relay out) • Dual CODAN (5-48 volt bias in) • RS 232/422/485 Serial • 12V Bias • Power • 24V to 55V DC • LAN • Dual redundant LAN connectivity

28. System Maintenance Training Course2. System Description – Main Equipment Rack • LAN Interface Unit (LIU) • Provides Ethernet connectivity between nodes • Installed in pairs to provide dual redundant networks • Intelligent Layer 2 Switching and Layer 2-4 traffic classification • Highly configurable • Provides networking statistics

29. System Maintenance Training Course2. System Description – Main Equipment Rack • Krone Intermediate Distribution Frame (IDF) • Provides test points to radio interfaces • Provides demarcation between C4i and Customer equipment.

30. System Maintenance Training Course2. System Description – MSU • Maintenance Server Unit (MSU) • Provides central point for administration/configuration/diagnostics/ system management/monitoring/software upgrade, etc • Provides central network time source • Commercial Off-The-Shelf (COTS)

31. System Maintenance Training Course2. System Description – Real Time Clock Synchronisation • Time Synchronisation • Synchronisation provided by NTP Server • The MSU is the primary time source for all nodes. • External NTP server is the primary time source for the MSU node.

32. System MaintenanceTraining Course 3. Fault Monitoring and Diagnosis

33. System Maintenance Training Course3. Fault Monitoring and Diagnosis • System Monitor Panel • System Monitor application runs on MSU • Starts automatically when MSU switched on • Application continuously monitors the status of: • All OIUs & OCUs • Radio Interface Units • LIUs and CSUs • CSU Disk Usage • Any other configured IP device (eg. Routers)

34. System Maintenance Training Course3. Fault Monitoring and Diagnosis • System Monitor Panel • System Monitor Panel is displayed on the MSU screen • Indicators for each monitored entity • Status indicated by colour • Green Equipment connected and active • Flashing Green Equipment has recovered from a failure but has not been acknowledged. • Grey Status is Failure, has been acknowledged • Flashing Red Status is Failure, unacknowledged

35. System Maintenance Training Course3. Fault Monitoring and Diagnosis 35

36. Radio Interface Unit Each RIU has an Alarm Status LED to indicate problems The LED will transition from Red to Green when the device starts up The LED will flash an error message encoded with Red and Green flashes Channel lights show LAN activity CTRL LED is not used. System Maintenance Training Course3. Fault Monitoring and Diagnosis

37. System Maintenance Training Course3. Fault Monitoring and Diagnosis • OIU Faults • Each OIU has an Alarm Status LED to indicate problems • The LED will transition from Red to Green when the device starts up • The LED will flash an error message encoded with Red and Green flashes • Channel lights show LAN activity • CTRL light shows LAN activity to OCU

38. System Maintenance Training Course3. Fault Monitoring and Diagnosis OIU/RIU Led Indications (Red with green flashes) • 1 short flash – FPGA Program Fail • 2 short flash – Error reading E2PROM • 3 short flash – No MAC Address • 4 short flash – No IP Address • 2 short 2 long – Invalid Configuration • 3 short 2 long – Audio Board Error • 4 short 2 long – Audio Source Error

39. System Maintenance Training Course3. Fault Monitoring and Diagnosis • Local Area Network (LAN) • Check connectivity by ping command • Pinging is executed from the command prompt on the MSU • At prompt enter “ping” followed by the IP Address of the target module/equipment • Checking to see if the issue is only on one LAN or both • SSH to the Linux nodes (RIU-ETXs and CSUs) • Using SNMP to monitor the nodes from the MSU • Using any COTS diagnostic tools such as web pages or monitoring tools • For all IP Addresses refer to the IP Plan

40. System Maintenance Training Course3. Fault Monitoring and Diagnosis • LAN Interface Unit (LIU) • LED indications on front of device • Refer to the COTS Manuals referenced in Maintenance Manual • Supports ping and tracert • Provides detailed port status • LIU diagnostic tools such as a web page or monitoring tool

41. System Maintenance Training Course3. Fault Monitoring and DiagnosisUnicast Call Services

42. System Maintenance Training Course3. Fault Monitoring and DiagnosisMulticast Call Services

43. System Maintenance Training Course3. Fault Monitoring and Diagnosis • LogViewer Web Page • The LogViewer web page allows the Maintainer to view the last 30 days of event and error logs. • Accessed from the master CSU web page. • http://10.248.11.241/

44. System Maintenance Training Course3. Fault Monitoring and Diagnosis

45. System Maintenance Training Course3. Fault Monitoring and Diagnosis • LogViewer Web Page • The web page allows the maintainer to perform simple filtering by the fields provided (Node, Username, Role, Group, Level, Type and Timezone).

46. System Maintenance Training Course3. Fault Monitoring and Diagnosis • Maintenance Scripts • The web page allows the maintainer to: • Synchronise the Slave CSU with the Master CSU • Backup the CSU Log files (as seen in the Logviewer)

47. System Maintenance Training Course3. Fault Monitoring and Diagnosis

48. System Maintenance Training Course3. Fault Monitoring and Diagnosis • Maintenance Scripts • Synchronising will update the Slave CSU databases to match those of the Master CSU • Simply press the Start Sync DB button and the process will begin; it will display its progress on the page and then say "Done" when completed

49. System Maintenance Training Course3. Fault Monitoring and Diagnosis • Maintenance Scripts • The Backup utility will archive all the Logviewer activity for the master CSU with the exception of the last 24 hours • This is a maintenance activity that should be performed every 30 days • To perform the backup, simply type in the MSU address (generally the default value) and then press the Start Backup button • It will display its progress on the page and then say "Done" when completed

50. System MaintenanceTraining Course 4. Removal and Replacement