Technology in the Workplace

1. Technology in the Workplace http://video.google.com/videoplay?docid=6165575734378530043

2. Types of Technology used in the Workplace • Intranets- an organization’s private network of internally linked Web sites accessible only to employees. • Extranet-a system that allows outsiders limited access to a firm’s internal information network. • Electronic Conferencing- IT that allows groups of people to communicate simultaneously, from various locations via email, phone, or video. • VSAT Satellite Communications- a network of geographically dispersed transmitter-receivers (transceivers) that send signals to and receive signals from a satellite, exchanging voice, video, and data transmissions.

3. Computer Network- a group of two or more computers linked together by some form of cabling or by wireless technology to share data or resources, such as a printer. • Client- Server Network a common business network in which clients make requests for information or resources and servers provide the services. • Wide Area Network (WAN)- computers that are linked over long distance through telephone lines, microwave signals, or satellite communications. • Local Area Network (LAN)- computers that are linked in a small area, such as all of a firm’s computers within a single building.

4. Wireless Wide Area Network (WWAN)- a network that uses airborne electronic signals instead of wires to link computers and electronic devices over long distances. • WI-FI- short for wireless fidelity; a wireless access points for PC users.

5. Technology and Work • In 2001, 72.3 million workers (53.5%) used a computer at work. • Computer occupations will account for 8 out the 20 fastest growing jobs. • Use of technology is becoming more prevalent across most occupations (e.g., managerial and professional workers, sales, administrative support personnel, customer service representatives). • The incidence of telecommuting is increasing. In 2000, ~ 44 million workers in the United States engaged in some form of telecommuting.

6. Use Computer, Internet / E-Mail at Work, as a Percentage of Employed Persons Aged 25+ Source: NTIA and ESA, U.S. Department of Commerce, using U.S. Census Bureau Current Population Survey Supplements

7. Potential Implications of Technology for an Aging Work Force Negative Implications • Technology-based tasks place a greater emphasis on cognitive abilities. • Advances in technology imply that workers need to learn new skills and to interact with new systems. • Current job skills and knowledge become obsolete. • Usability problems create barriers to access.

8. Potential Implications of Technology for an Aging Work Force Positive Implications • Technology reduces the physical demands of jobs. • Technology makes work at home and flexible work schedules and arrangements more likely options. • Adaptive technologies may make work more viable for older people. • Technology such as multi-media systems may be effective learning tools for older adults.

9. Use of a Computer at Work by Gender and Age, 2001 Source: NTIA and ESA, U.S. Department of Commerce, using U.S. Census Bureau Current Population Survey Supplements

10. Internet Use by Age & Year Source: UCLA Center for Communication Policy (February, 2003). The UCLA Internet Report: Surveying the Digital Future Year Three. Available on-line: http://www/digitalcenter.org/pdf/InternetReportYearThree.pdf.

11. We are Now Living in the Information Age!

12. The term Information Age refers to a specific period in time in our society, from 1957 to the present, during which the majority of workers are knowledge workers. Knowledge workers use information technologies to create, distribute, and apply the information with which they work.

13. The Information Age Offers Endless Possibilities in How We Continuously Utilize Technology!

14. We Also Now Live in an Information Society! Information Society: A society characterized by a high level of information in the everyday life of most citizens, in most organizations and workplaces. It is determined by the use technology for a wide range of personal, social, educational and business activities. It is also measured by the ability to transmit, receive and exchange digital data rapidly between places irrespective of distance.

15. …although we are never quite sure who we are actually communicating with!

16. We are becoming a society addicted to technology 24x7 Americans Addicted to E-Mail: Survey AOL's third annual survey on e-mail addiction revealed that 53 percent of surveyed e-mail users check their messages in the bathroom. Of those surveyed, 59 percent of people who own a portable device, like a BlackBerry or Treo, check email in bed while in their pajamas; 37 percent check it while they drive; and 12 percent admit to checking e-mail in church. • Source: New York Post Date Published: 7/26/2007

17. The Impact of Our Technology • Addiction • Stress • Fatigue • Burn Out • Strained Relationships at Home & At Work • Absence of Rest & Relaxation • Loss of Productivity at Work • Illness

18. Technology is Changing EachOne of Us Individually and……

19. ….and Our Relationships with One Another

20. Today’s New Employee Entering the Workforce • Highly computer literate / technical savvy • Communicates mainly via e-mail, text messaging, blogging, instant messaging, and cell phone • Dependent upon personal technology 24x7 • Will introduce and utilize their personal technology in the office unless instructed or prohibited otherwise. • Most likely already has a history of abusing technology in the workplace

21. Knowledge The View Point of the worker in the 21st Century

22. Cyber Slacking The term "cyber-slacking" was first used in 1999 and refers to staff who use their work internet access for personal reasons while maintaining the appearance of working.

23. Cyber-Slacking • E-Bay Browsing, Buying Selling • Shopping • Instant Messaging • E-Mailing • Downloading • Blogging • Surfing

24. Employee Use of Technology inthe Workplace COFFEE VERSUS THE INTERNET— of those that said they use the internet at work for personal reasons, half (50 percent) of them said that they would rather give up their morning coffee than give up their ability to use the internet at work for personal use.

25. Employee Use of Technology in the Workplace TIME SPENT—93 percent of respondents said they spend at least some time accessing the internet at work. (Same as last year).

26. Employee Use of Technology in the Workplace PERSONAL SURFING—61 percent of employees who utilize a work-owned internet connection admitted that they spend at least some time surfing non work-related websites during the work day. Of those employees who access non-work-related websites, the average time spent accessing the internet at work is 12.81 hours per week, and the average time accessing non-work-related websites at work is 3.06 hours per week. This means that, on average, 24 percent of their time spent accessing the internet is non work-related.

27. Top Time-Wasting Activities 1. Surfing Internet (personal use) 44.7% 2. Socializing with co-workers 23.4% 3. Conducting personal business 6.8% 4. Spacing out 3.9% 5. Running errands off-premises 3.1%

28. Top Time WastingIndustries 1. Insurance 2.5 hrs/day 2. Public Sector (Non-Education) 2.4 hrs/day 3. Research & Development 2.3 hrs/day 4. Education 2.2 hrs/day 5. Software & Internet 2.2 hrs/day

29. The Price We Are Paying! Internet misuse costs businesses $178 billion annually. Websense puts the cost at $5,000 per employee.

30. Okay let’s have a brief discussion on what you learned today??? • Write down three things you didn’t know. • Write down 1 thing that you are confused about.

31. Part II Microsoft Word Let’s briefly go over a few features in Microsoft word. • Clip Art • Word Art • Bold, Underline, Italic • Font

32. Performance Task You work for Smokey Bones Restaurant inc. Your boss has charged you with creating a promotional flyer to help bring in more customers. The flyer must have graphics and relevant information about the company. You must present the flyer to your boss by the end of the workday.