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Doing More with Less…

Doing More with Less…. Ontario Universities Computer Conference John Marrazzo JM Associates john @ higheredinfo.com http://higheredinfo.com. What’s Wrong Anyway?. Projects are always delivered on budget Systems are intuitive to use More signatures mean better audit Committees add value

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Doing More with Less…

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  1. Doing More with Less… Ontario Universities Computer Conference John Marrazzo JM Associates john@higheredinfo.com http://higheredinfo.com

  2. What’s Wrong Anyway? • Projects are always delivered on budget • Systems are intuitive to use • More signatures mean better audit • Committees add value • Low bid is a great decision criterion • Vendors always deliver what they promise

  3. Thinking Outside the Box • Develop Differently • Exploit Existing • Stay Simple • Plan Properly • Pursue Partnering

  4. Develop Differently • Throw out the old rules • Performance is not a measurement • Documentation is not an issue • Think rapid development and disposal • Don’t strive for perfection • Switch focus to the end user

  5. Exploit Existing • Leverage functionality • Find synergy among technologies • Educate about existing capabilities

  6. Digital Library • UVa Institute for Advanced Technology in the Humanities

  7. Exploit Existing • Create awareness

  8. Exploit Existing • Expand access

  9. Infoed.org SPIN system

  10. Stay Simple • Streamline processes

  11. UBC Self Admission Process • 25,000 undergrad applications & staff evaluations • 12,000 offers • 6,000 registrations • minimum of 4 to 8 weeks from application to early offer of admission Even with web applications, this is a lot of work and slow response!

  12. Self-Admission Statistics

  13. Stay Simple • Simplify scope • Deliver intuitive solutions • Deploy simplified interfaces

  14. Simple Interfaces • Harvard • UBC

  15. UBC Ask Me • Responded to approximately 428,000 questions • Averages about 1,700 questions per day • Enrolment Services has reduced by 85% the number of student inquiry emails

  16. Stay Simple • Create new polices • Trust people • Information is a good thing • Publish first to the web

  17. Plan Properly • Create a vision • Generate a Strategic Tech Plan • Prioritize projects institutionally • Use a tactical plan

  18. Pursue Partnering • Use open source solutions • Outsource processes and services

  19. Electronic Portfolios • Interfolio, inc. • Chronicle of Higher Education

  20. Pursue Partnering • Share with peers • Partner with vendors

  21. What can be…wireless • Study Buddy • eSuds

  22. What can be…wireless • Security Web cams • Palm campus tours • Real-time sports scores • Online reference materials • Improved customer service • OUCC logo contest

  23. How to start… • Create an STP and use it • Communicate everything to everyone • Change processes then systems

  24. Talk To Me Like I Am 4!

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