Transitioning to an Online model for Library Instruction

1. Transitioning to an Online model for Library Instruction VLA College & Special Section Instruction Update June 4, 2010 Larraby Fellows Public Services Librarian Hartness Library System Community College of Vermont

2. Hartness Library System • Serves CCV & VTC13,500 total students~1,400 FTE VTC ~3,500 FTE CCV • VTC librarians, staff & collection housed at physical library in Randolph • CCV librarians located throughout state • In-house collection includes • 46,000+ books • 11,000+ eBooks • 5,000+ audio & video materials • 28,000+ online periodical subscriptions • Reciprocal borrowing & “intra”-library loan provide access to over 300,000 materials from other VSC through central catalog

3. The Challenge (2007/2008) • Status of Library Instruction • Average 180 per semester around state • Doing instruction for classes with no research component • Some students received multiple sessions – others none • Perpetually stuck in basic instruction to get all students on the same page • Focused on using library tools rather than critical thinking or evaluation skills • Frequency of LI and courses using LI varied drastically from site to site • Attempt to feasibly reach all Eng. Comp. classes proved not sustainable (50-65 sections/sem.) • Extensive all-season travel • Fall 2007: ~5,500 miles travelled • Loss of one F/T position in Rutland 130 mi RT 130 mi RT

4. 2008 CCSSE (EDCAR)* Data • 91% CCV students have high-speed Internet access (at home, work, or school) • 56.8% have a phone capable of Internet access • 46% aren’t using Facebook, MySpace etc…compared with national average of 14.3% not using social networking • In general, CCV students much less likely than national average to use texting or Internet on phones • 42% reported never using online library services • 46.8% reported being “fairly skilled” at using the library website *Community College Survey of Student Engagement (Education Department General Administrative Regulations)

5. The Challenge: Library Confidence?

6. Instruction had to be: • consistent & go beyond basic orientation • at the point of need • available for morning/evening/weekend/online classes • easy for the low-tech student (low anxiety) • generic for wide-use with universal examples from Gen. Ed. assignments or common topics • something faculty could incorporate in classroom & online environments • environmentally & staff friendly • (not necessarily tied to Info. Lit. competency…)

7. Opportunities to Transition From F2F to Online • VSC adopted Information Literacy as graduation standard • CCV General Education curriculum redesign • Creation of required First Semester Seminar (FSS) • Success of Embedded Librarian Program • Tech-savvy staff & new technologies • video tutorial software • web-design freeware • web-conferencing software • chat • cloud computing • High fuel prices = college-wide mandate for efficiency • Less travel, more time

8. IL in General Education Curriculum

9. Support Services & Resourcesfor Information Literacy TILT: Info. Lit Tutorial & Quizzes Embedded Librarian Program Video Tutorials Research Basics Guide & Course Guides (LibGuides) Ask a Librarian (reference service) Learning Centers @ every CCV site (writing & study skills, math help) eTutoring (online writing help) Blackboard Support Services

10. FSS Course Sites all have TILT TILT: http://libraries.vsc.edu/newtilt

11. Review General IL Concepts

12. The Embedded Librarian

13. The Embedded Librarian

14. The Embedded Librarian

15. The Embedded Librarian

16. Embedded Librarian Program: Participation Growth

17. Reference Statistics (CCV) SPRING Semester 2010

18. HartnessTube http://www.youtube.com/TheHartnessLibrary

19. HartnessTube http://www.youtube.com/TheHartnessLibrary

20. HartnessTube: CCV Videos

21. HartnessTube: VTC Videos

22. HartnessTube: Tags

23. We’re More Googleable

24. YouTube Insight (stats)

25. YouTube Insight (stats)

26. Research Basics Guide

27. Research Basics Guide

28. Course Guides (LibGuides)

29. Course Guides (LibGuides)

30. Course Guides (LibGuides)

31. Harnessing Technologies • Reference • Triaged email reference • Broader chat coverage & offline form (Meebo) • Easy to use statistics measure (Surveymonkey) • Access • Librarian-managed website (Joomla) • Library tab in LMS (Blackboard, Moodle-2011) • Library button in all Blackboard course sites • Course Guides (LibGuides) • Training & Communications • Web conferencing (Adobe Connect) • Internal Communications • Web Conferencing (Adobe Connect) • Google docs, GTalk • Shared file space, standardized outreach materials

32. Librarians Out of the Library • Librarian offices in academic sites • Serve on Academic Council • Serve on Gen. Ed./Liberal Studies Committee • Teach CCV classes (Intro. to Research Methods, Web Design) • Provide library session in New Employee Orientation

33. Future • Assess stats from first cohort with req. FSS • Develop better FSS tutorial • Target English Composition • Improve Embedded Librarian Program for f2f classes • Manage demand for ELP • Examine better chat reference tools

34. Questions? Larraby Fellows larraby.fellows@ccv.edu Website http://hartness.vsc.edu YouTube Channel http://www.youtube.com/TheHartnessLibrary