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Library Instruction for Older Adults. Kristen Becker & Jason Coleman TRICON 2005 March 31 st , 2005. Photo by Dennis Mojado http://photography.mojado.com/archives/2004/07/06/backyard_dandelion.php. Photo from: Microsoft Office Clipart and Media:
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Library Instruction for Older Adults Kristen Becker & Jason Coleman TRICON 2005 March 31st, 2005
Photo by Dennis Mojado http://photography.mojado.com/archives/2004/07/06/backyard_dandelion.php
Photo from: Microsoft Office Clipart and Media: http://office.microsoft.com/clipart/default.aspx?lc=en-us
Outline • The Need for Instruction • Demographics • Barriers to Learning • Benefits of Learning • How to Teach Seniors to Use Computers • Lessons from Liberal Memorial Library • Relevant Characteristics of Seniors • Tips forTeaching Seniors • Seniors Frequently Asked Questions
The Need for Instruction • Demographic Statistics • Within 10 years 1/4 of Americans will be over 55 years old.
The Need for Instruction Graphic from: Prisuta, R. (2004). Older adults on-line: Trends and behaviors [PowerPoint Presentation]. Retrieved March 18, 2005, from http://assets.aarp.org/www.aarp.org_/articles/ research/oww/university/PrisutaPresentation.ppt The AARP anticipates that there will be 106 million Americans over the age of 50.
The Need for Instruction • Demographic Statistics • 13% of Kansans are over 65. • Only 29% of adults over 65 have ever used a computer. • The over 65 age group is the fastest growing segment of computer users.
The Need for Instruction • Barriers to Learning • Concerned they will break computer • No one has taken time to teach them. • They don’t know what computers can do for them. • Negative experiences with other computer classes
The Need for Instruction • Why Teach Seniors to use Computers? • Helps them become life-long learners • Enhances quality of life • Gives them a sense of empowerment • Promotes self-confidence • Increases autonomy • Enhances their ability to learn • Improves their memory retention • Reduces loneliness • Helps combat depression • Improves physical health • Helps them keep alert • Gives them a sense of self-efficacy and control • Negates the negative effects of isolation • They have a great need for information.
The Need for Instruction • Information needs of seniors • Health • Legal information • Crafts • Travel and maps • Products • Weather • News • Sports • Genealogy
How To Teach Seniors to Use Computers • Lessons from Liberal Memorial Library
How To Teach Seniors to Use Computers: Lessons Learned • Lessons Learned • Most common comment was “I should have taken the basic class.” • We did not step far enough into their shoes. • Many did not know how to restart the computer. • Most did not know how to change screen resolution. • Repetition aids learning. • Handouts are important.
How To Teach Seniors to Use Computers: Characteristics of Seniors • Characteristics of seniors • Physical and cognitive aging
How To Teach Seniors to Use Computers: Characteristics of Seniors • Reduced function of all senses • Ability to focus on short distances diminishes (Presbyopia). • Loss of contrast sensitivity • Loss of ability to detect fine details • Difficulty discerning colors in the green-blue-violet range • Increased sensitivity to glare due to thickening of the lens • Decreased light sensitivity due to shrinking of the pupil • According to the American Optometric Association, a 60 and 80 year-olds retina only receives 33% and 12% respectively of the light of an average 20 year old. • Decreased ability to hear high frequencies
How To Teach Seniors to Use Computers: Characteristics of Seniors • Reduced motor control • Motor function slows and continuous movements become more difficult while deficits in coordination are observed. • Some seniors have involuntary hand movements. Arthritic fingers have a tendency to ‘right click’ rather than ‘left click.’ • Ability to make small movements declines with age. • Harder to use a mouse. Difficult to point and click, double-click, click and drag
How To Teach Seniors to Use Computers: Characteristics of Seniors • Cognitive differences • Older adults read text more slowly. • Need more time to process new information • Older adults have been found to request up to four times as much help as younger adults during training. • Need more practice time to learn new tasks • Older adults need a period of training twice as long as younger adults. • Greater difficulty drawing implicit inferences • Decreased ability to ignore irrelevant stimuli and thoughts • This contributes to reduced text comprehension. • Reduced spatial memory
How To Teach Seniors to Use Computers: Characteristics of Seniors • The positive side of the story • Age-related changes occur at different rates in different people. • Many abilities do not change. • General world knowledge • Semantic memory • Procedural memory • Seniors have some advantages in learning situations. • More self-aware • More disciplined and determined
How To Teach Seniors to Use Computers: Characteristics of Seniors • Characteristics of seniors • Physical and cognitive aging • They are less familiar with technology • They may be apprehensive. • They may not know basic terminology.
How To Teach Seniors to Use Computers: Characteristics of Seniors How many meanings do these terms have? • Click • Scroll • Back • Link • url • Menu bar • Toolbar • IM • Minimize • Login • Home • Shortcut • Browser • Window • File • Icon
How To Teach Seniors to Use Computers: Characteristics of Seniors • Characteristics of seniors • Physical and cognitive aging • They are less familiar with technology. • They may be apprehensive. • They may not know basic terminology. • They have different learning preferences. • They want practical information. • They want step-by-step details. • They want in-person instruction.
How To Teach Seniors to Use Computers: Teaching Tips • Setting and classes • Limit classes to seniors only. • This will help ease anxiety and create camaraderie. It is also a great idea to pair seniors. • Offer classes as early in the day as possible. • Seniors tend to be most alert at this time. • Use a room that is warm, well-lighted, and removed from distractions. • This will help compensate for seniors reduced ability to inhibit attention.
How To Teach Seniors to Use Computers: Teaching Tips • Teacher behaviors • Speak slowly with frequent pauses. • going too quickly is one of the most common complaints seniors have about computer instruction. • Avoid jargon. • don’t try to dazzle with your knowledge of RAM and ROM and megahertz. • Be positive and patient. Assure them they will succeed. • it is especially important to build confidence early on.
How To Teach Seniors to Use Computers: Teaching Tips • General teaching strategies • Make learning objectives clear and explicit. • Provide explicit step-by-step instructions. • Encourage questions and discussion. • Use analogies to link new concepts to prior knowledge.
How To Teach Seniors to Use Computers: Teaching Tips • Try these analogies: • A password is like a toothbrush: you should change it often and never share it. • Menus in computer programs are like menus in a restaurant. • A toolbar is like a menu in a fast food restaurant. • Computer hardware is like the pieces of a board game that you can see & touch. • Software is like the instructions for the game. The instructions control how the game is played and set the rules.
How To Teach Seniors to Use Computers: Teaching Tips • General teaching strategies • Make learning objectives clear and explicit. • Provide explicit step-by-step instructions. • Encourage questions and discussion. • Use analogies to link new concepts to prior knowledge. • Focus on the content or value of the work, not on the computer application.
How To Teach Seniors to Use Computers: Teaching Tips • Empower seniors to learn • Show seniors how to adjust mouse pointer settings to a slower speed • Show seniors how to adjust mouse double-click speed to a slower setting • Show seniors how to change text size. • Show them how to tilt their monitor and how to adjust brightness and contrast settings. • Encourage them to practice using the mouse. • Show them Microsoft’s step-by-step tutorials for adjusting accessibility options.
How To Teach Seniors to Use Computers: Teaching Tips • Provide handouts and supplementary material • Handouts should include pictures of toolbars and buttons with a short description of their functions • Handouts should provide step-by-step comprehensive instructions • Use clear, concise wording with a serif font such as Times New Roman. • Include plenty of white space and space for notes. • Provide a glossary for looking up terminology • Provide lists of additional resources and tutorials
Seniors Frequently AskedQuestions • Questions seniors frequently ask about computers • How can I send e-mail? • How can I read e-mail from others? • What do I do if my computer seems stuck? • Why won’t this link open when I click on it? • Where can I find reliable health information? • Is it safe to buy things online? • How can I attach something to an e-mail? • Why is my computer so stupid?