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Integrated Hospitality Telephony Solution

The only Micros Fidelio certified PMS interface for Asterisk-based PBX, VoIP PBX, PMS, and Call Accounting. Complete Concierge offers comprehensive hotel communication tailored at a reasonable cost. Features include wakeup calls, browser-based operator panel, check-in/out functions, and more.

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Integrated Hospitality Telephony Solution

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  1. Integrated Hospitality Telephony Solution The Only Micros Fidelio Certified PMS Interface for Asterisk-based PBX VoIP PBX, PMS & Call Accounting

  2. Agenda • Introduction to Complete Concierge • Components • Package Types • List of features • On-line demonstration • FAQs (Questions & Answers)

  3. Introduction to Xorcom • Award-winning, flexible and modular telephony interface solutions based on XPP™ technology (USB2) • Hybrid (PSTN + VoIP) PBX for business • XR1000 – SOHO • XR2000 – SMB • XR3000 - Enterprise • Built-in reliability • TwinStar™, Rapid Recovery™ • Worldwide distribution channel

  4. Complete Concierge • Provides comprehensive communications for hotel guests and staff at a reasonable cost • Integrated system: • VoIP-enabled PBX • Property Management System interface (or stand-alone PMS) • Call Accounting software • Leverages existing hotel infrastructure, such as cabling and analog phone sets

  5. PMS Interfaces • Certified interoperable with:

  6. Package Types • Choice • Standard PMS functionality • Premium (currently available in US/Canada only) • Standard PMS functionality, plus additional third party applications • Optional annual maintenance for s/w updates

  7. Choice Package Features • Integrated wakeup (can be set by Hotel Staff or by Guests) • Integrated browser-based operator panel • Front desk check-in/check-out • Guest name applied to room upon check-in • Vacant applied to room upon check-out • Opening phones for calls at guest check-in • Closing phones for calls at guest check-out • Opening of guest voicemail box upon check-in • Cleaning of all voice messages in guest voicemail box upon check-out • Built in room state system for control of room status and maids • Built in and fully integrated Call Accounting System with adjustable rate tables

  8. Premium Package Features • Everything in “Choice Package” plus… • Inbound call center management reporting • Time-Share reservation center • Outbound campaign software w/scripting • Time-Share reservation applications • Database/CRM integration for screen pops • Call recording storage and playback

  9. Product demo View On-line Recording

  10. FAQs page http://www.xorcom.com/products/complete-concierge-frequently-asked-questions.html

  11. Thank you www.xorcom.com

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