MARKETING MANAGEMENT 12 th edition

1. MARKETING MANAGEMENT12th edition 9 Creating Brand Equity Kotler Keller

2. Chapter Questions • What is a brand and how does branding work? • What is brand equity? • How is brand equity built, measured, and managed? • What are the important decisions in developing a branding strategy?

3. Google - 2002 Brand of the Year

4. Brand A name, term, sign, symbol or design, or a combination of them, intended to identify the goods or services of one seller or group of sellers and to differentiate them from those of competitors.

5. Excels at delivering desired benefits Stays relevant Priced to meet perceptions of value Positioned properly Communicates consistent brand messages Well-designed brand hierarchy Uses multiple marketing activities Understands consumer-brand relationship Supported by organization Monitors sources of brand equity Attributes of Strong Brands

6. The Role of Brands Identify the maker Simplify product handling Organize accounting Offer legal protection

7. The Role of Brands Signify quality Create barriers to entry Serve as a competitive advantage Secure price premium

8. Branding Endowing products and services with the power of a brand.

9. Brand Equity The differential effect that brand knowledge has on consumer response to the marketing of that brand.

10. Brand Knowledge Thoughts Feelings Knowledge Images Beliefs Experiences

11. Brand Associations Strong Unique Favorable

12. Improved perceptions of product performance Greater loyalty Less vulnerable to competition Less vulnerable to crises Larger margins Inelastic consumer response to price increases Elastic consumer response to price decreases Greater trade cooperation Increase in effectiveness of IMC Licensing opportunities Brand extension opportunities Marketing Advantages of Strong Brands

13. Branding a Place

14. Brand Promise The marketer’s vision of what the brand must be and do for Consumers.

15. The Virgin Brand

16. Brand Equity Models • Brand Asset Valuator • Aaker Model • BRANDZ • Brand Resonance

17. Brand Asset Valuator (BAV) Brand Equity Differentiation Knowledge Relevance Esteem

18. Figure 9.1 BAV Power Grid

19. Aaker Model – Brand Identity Brand-as-product Brand-as-organization Brand-as-person Brand-as-symbol

20. Aaker Model – Brand Assets Brand loyalty Brand associations Brand awareness Proprietary assets Perceived quality

21. The BRANDZ Model Bonding Advantage Performance Relevance Presence

22. Figure 9.2 Brand Resonance Pyramid

23. Drivers of Brand Equity Brand Elements Marketing Activities Meaning Transference

24. Brand Elements Brand names URLs Slogans Elements Logos Characters Symbols

25. Brand Elements

26. Memorable Meaningful Likeability Transferable Adaptable Protectible Brand Element Choice Criteria

27. The cupped hands are an element of Allstate’s brand

28. Like a good neighbor, State Farm is there Just do it Nothing runs like a Deere Help is just around the corner Save 15% or more in 15 minutes or less We try harder We’ll pick you up Nextel – Done Zoom Zoom I’m lovin’ it Innovation at work This Bud’s for you Always low prices Slogans

29. Designing Holistic Marketing Activities Personalization Integration Internalization

30. Figure 9.3 Secondary Sources of Brand Knowledge

31. Measuring Brand Equity Brand Audits Brand Tracking Brand Valuation

32. Table 9.2 The 10 Most Valuable Brands

33. Brand earnings Brand sales Costs of sales Marketing costs Overhead expenses Remuneration of capital charge Taxation Brand strength Leadership (25%) Stability (15%) Market (10%) Geographic spread (25%) Trend (10%) Support (10%) Protection (5%) Interbrand’s Brand Equity Formula

34. Bucky Lasek for Campbell’s Soup at Hand

35. Managing Brand Equity Brand Reinforcement Brand Revitalization Brand Crises

36. Surviving a Brand Crisis

37. Devising a Branding Strategy Develop new brand elements Apply existing brand elements Use a combination of old and new

38. Brand line Brand mix Brand extension Sub-brand Parent brand Family brand Line extension Category extension Branded variants Licensed product Brand dilution Brand portfolio Branding Terms

39. Brand Naming Individual names Blanket family names Separate family names Corporate name-individual name combo

40. Crest Whitestrips

41. Brand Roles in a Brand Portfolio Flankers Cash Cows Low-end Entry-level High-end Prestige

42. Marketing Debate • Are brand extensions good or bad? Take a position: • Brand extensions endanger brands. 2. Brand extensions are an important brand-growth strategy.

43. Marketing Discussion • How can you relate the different models of brand equity? How are they similar? Different? Can you construct a model that incorporates the best of each?