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Change is Big: Manage it a Piece at a Time

Change is Big: Manage it a Piece at a Time. OCHIN Learning Forum | November 15, 2012. Connie Munson PMP, MBA The Robertson Group LLC connie@therobertsongroup.org. Nan Robertson, RPh , Principal The Robertson Group LLC nan@therobertsongroup.org. Acknowledgement.

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Change is Big: Manage it a Piece at a Time

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  1. Change is Big:Manage it a Piece at a Time OCHIN Learning Forum | November 15, 2012 Connie Munson PMP, MBAThe Robertson Group LLCconnie@therobertsongroup.org Nan Robertson, RPh, PrincipalThe Robertson Group LLCnan@therobertsongroup.org

  2. Acknowledgement Switch by Chip and Dan Heath with FastCompany • Editions available for purchase or purchase at http://www.heathbrothers.com/switch/ • Free edition to the lucky winner at the end of this session so stick around!

  3. Session Agenda • Introductions • Three surprises about change • Video & debrief – “Why change is hard” • Participant exercise • “Find the bright spot” • “Point to the destination” – a case study • Video & debrief – “Put feelings first” • “Find the feeling” • Video & debrief – “Shrink the change” • Your “take away” action • Switch give away and purchase opportunity

  4. Three surprises • Change starts by someone acting differently • Change can only happen if you influence not only people’s environment, but also their hearts and minds • What looks like a people problem is often a situation problem

  5. Video: “Why change is hard”

  6. Participant Exercise … Your turn! Please provide an example of an experience you had where you presumed a staff member or colleague was being lazy. What was a “story” you made up and what was real?

  7. Case Study: “Point to the destination”

  8. Video: “Put feelings first”

  9. “Find the feeling” • Emotion v. thought • See - feel – change • Knowledge doesn’t change behavior • Self evaluation involves interpretation • Identify with the end goal • Positive illusion v. reality • Hanging on to old habits • Create a burning platform of possibility

  10. Video: “Shrink the change”

  11. “Find the bright spot” • Current successful efforts • Solution focus; possibility focus • Solving the “not invented here” mentality • Tangible signs of a miracle • Showing you what needs to be done differently • Positive perspective • Sense of identity and power to grow

  12. What is your “take away” message that you will put into action?What will you do to make it happen? Contact: Nan Robertson nan@therobertsongroup.org Connie Munson connie@therobertsongroup.org

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