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Call Parrot

Call Parrot. Business Call Recording (Agent Information). IT Support Center 8-6565 or 305-284-6565 www.miami.edu/network www.miami.edu/it/howto. Please press the F5 key on your PC to begin the presentation Click to advance. Table of Contents. Login Main Screen Playback a Call

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Call Parrot

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  1. Call Parrot Business Call Recording (Agent Information) IT Support Center 8-6565 or 305-284-6565 www.miami.edu/network www.miami.edu/it/howto Please press the F5 key on your PC to begin the presentation Click to advance

  2. Table of Contents • Login • Main Screen • Playback a Call • Adding Remarks • Playback a Call • Listen to a Call • Search – By Remark • Download and Save Calls • Help • Logoff

  3. Login • Go to the internet and type: http://10.37.32.52/CallParrotWebClient/Login.aspx • Enter: • Your UserId • Password = password callrecording

  4. Main Screen All System Users who are logged on to the system are reflected in Status node. The Log provides access to the full history of system use. The Playback log provides instant playback for many calls and playback for all calls.

  5. Playback a Call Right-click on the Playback Log screen for options Click Play to listen to the call

  6. Adding Remarks • Right-click on the call for options • Click Add/Modify Remarks and type in your remarks

  7. Playback a Call Right-click on the Playback Log screen for options Click Play to listen to the call

  8. Listen to a Call To play and pause the playback of a call: • Click Pause to temporarily pause the recording • Click Resume to continue listening to the call

  9. Search – By Remark To search for a remark: Click on Remark Type in a portion of your remark Click Set Click Search Click OK A list of the calls matching that description will be shown on the Playback Log screen

  10. Download and Save Calls Recorded calls can be saved on a PC, emailed, stored on a server, archived to DVD, and used like any other standard audio file. Right-click on the call Click Download The call will be downloading into your PC’s “My Documents”. Click Change Folder to change the destination.

  11. Help Click on “Help” from the toolbar to access information pertaining to any of the screens.

  12. Logoff

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