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Balancing Specialization & Generalization with BPS Systems

Explore the necessity of Business Process Support for enterprises, managing relationships, hard and soft normative processes, specialists vs. generalists, and the role of BPS in achieving a balanced approach.

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Balancing Specialization & Generalization with BPS Systems

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  1. Why Do We Need Business Process Support?Balancing Specialization and Generalization with BPS Systems Gil Regev, Alain Wegmann EPFL-IC-LAMS Why Do We Need Business Process Support? Gil Regev, Alain Wegmann EPFL-IC-LAMS

  2. Enterprises as Open Systems Why Do We Need Business Process Support? Gil Regev, Alain Wegmann EPFL-IC-LAMS

  3. Enterprises and stakeholders • Enterprises want to maintain identity in a changing environment • Need to define and enforce what stakeholders can and cannot do • Balance between strengths, weaknesses, threats and opportunities (SWOT). Why Do We Need Business Process Support? Gil Regev, Alain Wegmann EPFL-IC-LAMS

  4. Business Processes • Part of identity of enterprise • Need to be maintained stable in a changing environment • Regulate relationships between enterprise and stakeholders Why Do We Need Business Process Support? Gil Regev, Alain Wegmann EPFL-IC-LAMS

  5. Two Kinds of Processes • Hard normative • Requiring strict control and specification • Relatively stable • Example: mission critical applications • Soft normative • Requiring appreciation • Relatively unstable • Example: customer relationships Why Do We Need Business Process Support? Gil Regev, Alain Wegmann EPFL-IC-LAMS

  6. Two kinds of BPS Systems • Big brother: for hard normative processes • Specification and control of activities • Advisor: for soft normative processes • Help people to behave responsibly • Know advisable process • Know conditions • Know risks of adherence and deviation Why Do We Need Business Process Support? Gil Regev, Alain Wegmann EPFL-IC-LAMS

  7. BPR Premises: Traditional businesses • Inward view • Chopped processes • Many controls • Pasting and control • Run by specialists Why Do We Need Business Process Support? Gil Regev, Alain Wegmann EPFL-IC-LAMS

  8. BPR Premises: Reengineered businesses • Customer oriented processes • As few controls as possible • Structure defined by process • Run by generalists Why Do We Need Business Process Support? Gil Regev, Alain Wegmann EPFL-IC-LAMS

  9. Specialization Why Do We Need Business Process Support? Gil Regev, Alain Wegmann EPFL-IC-LAMS

  10. Specialization • Specialization is necessary for effective action • Specialization requires a specialized worldview • Specialization prevents business from seeing reality and behaving in any other way • Specialized process cannot be transformed overnight into process run by generalists Why Do We Need Business Process Support? Gil Regev, Alain Wegmann EPFL-IC-LAMS

  11. Generalization Why Do We Need Business Process Support? Gil Regev, Alain Wegmann EPFL-IC-LAMS

  12. Generalization • May be better than specialization in changing conditions • Less effective than specialization for known conditions • Requires different education Why Do We Need Business Process Support? Gil Regev, Alain Wegmann EPFL-IC-LAMS

  13. Requirements for BPS Systems for Soft normative Processes • Help people to • not overspecialize • identify outcome expected from process • identify different versions of process and applicable conditions. • Link generalists to specialists • Help specialists to acquire generalist view. Why Do We Need Business Process Support? Gil Regev, Alain Wegmann EPFL-IC-LAMS

  14. Outlook • A BPS System could be seen as a Knowledge Management System • Help adopt mixture of generalized and specialized processes and structures • Navigate uncertain future Why Do We Need Business Process Support? Gil Regev, Alain Wegmann EPFL-IC-LAMS

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