1 / 14

Gil Regev, Alain Wegmann EPFL-IC-LAMS

Why Do We Need Business Process Support? Balancing Specialization and Generalization with BPS Systems. Gil Regev, Alain Wegmann EPFL-IC-LAMS. Enterprises as Open Systems. Enterprises and stakeholders. Enterprises want to maintain identity in a changing environment

bkeefe
Download Presentation

Gil Regev, Alain Wegmann EPFL-IC-LAMS

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Why Do We Need Business Process Support?Balancing Specialization and Generalization with BPS Systems Gil Regev, Alain Wegmann EPFL-IC-LAMS Why Do We Need Business Process Support? Gil Regev, Alain Wegmann EPFL-IC-LAMS

  2. Enterprises as Open Systems Why Do We Need Business Process Support? Gil Regev, Alain Wegmann EPFL-IC-LAMS

  3. Enterprises and stakeholders • Enterprises want to maintain identity in a changing environment • Need to define and enforce what stakeholders can and cannot do • Balance between strengths, weaknesses, threats and opportunities (SWOT). Why Do We Need Business Process Support? Gil Regev, Alain Wegmann EPFL-IC-LAMS

  4. Business Processes • Part of identity of enterprise • Need to be maintained stable in a changing environment • Regulate relationships between enterprise and stakeholders Why Do We Need Business Process Support? Gil Regev, Alain Wegmann EPFL-IC-LAMS

  5. Two Kinds of Processes • Hard normative • Requiring strict control and specification • Relatively stable • Example: mission critical applications • Soft normative • Requiring appreciation • Relatively unstable • Example: customer relationships Why Do We Need Business Process Support? Gil Regev, Alain Wegmann EPFL-IC-LAMS

  6. Two kinds of BPS Systems • Big brother: for hard normative processes • Specification and control of activities • Advisor: for soft normative processes • Help people to behave responsibly • Know advisable process • Know conditions • Know risks of adherence and deviation Why Do We Need Business Process Support? Gil Regev, Alain Wegmann EPFL-IC-LAMS

  7. BPR Premises: Traditional businesses • Inward view • Chopped processes • Many controls • Pasting and control • Run by specialists Why Do We Need Business Process Support? Gil Regev, Alain Wegmann EPFL-IC-LAMS

  8. BPR Premises: Reengineered businesses • Customer oriented processes • As few controls as possible • Structure defined by process • Run by generalists Why Do We Need Business Process Support? Gil Regev, Alain Wegmann EPFL-IC-LAMS

  9. Specialization Why Do We Need Business Process Support? Gil Regev, Alain Wegmann EPFL-IC-LAMS

  10. Specialization • Specialization is necessary for effective action • Specialization requires a specialized worldview • Specialization prevents business from seeing reality and behaving in any other way • Specialized process cannot be transformed overnight into process run by generalists Why Do We Need Business Process Support? Gil Regev, Alain Wegmann EPFL-IC-LAMS

  11. Generalization Why Do We Need Business Process Support? Gil Regev, Alain Wegmann EPFL-IC-LAMS

  12. Generalization • May be better than specialization in changing conditions • Less effective than specialization for known conditions • Requires different education Why Do We Need Business Process Support? Gil Regev, Alain Wegmann EPFL-IC-LAMS

  13. Requirements for BPS Systems for Soft normative Processes • Help people to • not overspecialize • identify outcome expected from process • identify different versions of process and applicable conditions. • Link generalists to specialists • Help specialists to acquire generalist view. Why Do We Need Business Process Support? Gil Regev, Alain Wegmann EPFL-IC-LAMS

  14. Outlook • A BPS System could be seen as a Knowledge Management System • Help adopt mixture of generalized and specialized processes and structures • Navigate uncertain future Why Do We Need Business Process Support? Gil Regev, Alain Wegmann EPFL-IC-LAMS

More Related