Facilitator– Helen O’Neil

1. The North West End of Life Care Programme for Care Homes Facilitator– Helen O’Neil

2. Introductions • Helen O’Neil - Facilitator 01524 382538 E-mail helen.oneil@northlancs.nhs.uk • Jenny Lowe – Tutor in Palliative Care www.endoflifecumbriaandlancashire.org.uk

3. Induction Programme • Introductions, Housekeeping and ice breaker • Session Agreements • Plan for day and objectives • End of life care drivers • The Route to Success in Care Homes • Overview of Six Steps Programme • Change management • Audit Cycle • Role of champions • Group work on what is a good death • Policy • To do list • Evaluate and close

4. Objectives • Understand the key elements of the programme • Identify National, Regional and Local end of life care drivers • Begin to develop a philosophy for end of life care • Commence the audit process • Have an understanding of your role and responsibilities • Begin an End of Life Care Policy • Understand change management and the audit cycle

5. Clarification of Terms Palliative care • Is applicable early in the course of illness when cure is no longer an option • Aims to improve quality of life of patients facing life-threatening illness • Offers a support system to help patients live as actively as possible until death • May be given for an extensive period of time Supportive Care • All people with chronic illness need supportive care • Helps people & family’s cope better with their chronic debilitating illness • Not disease or time specific, ‘less end stage’ Terminal care • Is applicable when dying is diagnosed i.e. care in last hours and days of life

6. Definition of End of Life Care End of Life Care encompasses the services that support those with advanced progressive incurable illness to live as well as possible until they die People likely to die within months, weeks or days of life These services support the end of life care needs of patients, families & carers to be identified & met throughout the last phase of life and into bereavement It includes the management of ALL symptoms & includes ALL services in any setting, that provide an integral part of end of life care End of life care builds on, and involves, the use of the End of Life Tools Liverpool Care Pathway (LCP), the Gold Standards Framework (GSF), & the Preferred Priorities (place) of Care (PPC)

7. End of Life Care Strategy(July 2008) • Promoting high quality care for • all adults at the end of life • “How people die remains in the memory of those who live on” • (Dame Cicely Saunders Founder of the Modern Hospice Movement)

8. End of Life Care Strategy – National Driver(July 2008) “Good Primary Care Trust’s working with local authorities will wish to commission services from care homes which: Residents approaching the end of life are on an end of life care register Each resident is offered a care plan, which clearly identifies their needs and preferences for care Staff receive the training and support they need to provide end of life care There is appropriate access to GP, District nursing and specialist palliative care advice” DOH, 2008, End of Life Care Strategy p95

9. Quality Markers for Care Homes • Action plan for EoLC • • Mechanisms in place to discuss, record & communicate wishes • • Residents EoLC needs assessed & regularly reviewed • • Nominated Keyworker in place • • Use of the LCP • • Families involved in decision making • • Other residents supported • • Quality of EoLC Audits & ongoing reviews • • Identified training needs of all staff (TNAs) inc. Communication skills/ACP/Symptom control etc.… • • Review of transfer of patients…

10. Care Quality Commission CQC (2010) End of Life Care Prompts/Guidance for Inspectors • Care plans in place for all EoLC residents • Do staff have knowledge & skills to deliver quality EoLC? • Needs assessment reviewing e.g. pain, tissue viability, nutritional needs etc. • Use of tools of assessment & use of EoLC tools e.g. LCP • Respecting choice & recording wishes • Systems in place for specialist referral when needed • Information sharing & supporting dignity • Respect for value and beliefs • Involving & supporting families

11. Local Drivers Northwest Primary Care Trust Proportion of Deaths in Care homes Use of Care Pathway in Care homes Use of PPC in Care homes Also Primary care, Acute hospital, hospice Unsure that care for individuals is coordinated across organisational boundaries 24/7

12. The North West End of Life Care Model

14. Six Steps to Success

15. Six Steps • Step 1 Discussions as the end of life approaches • Step 2 Assessment, care planning and review (followed by a stand alone study day for the champion and ANY care home staff on Communication skills, Advance care planning, Mental Capacity Act, Advance Decision to Refuse Treatment, Do Not Attempt CPR, Lasting power of Attorney and Best Interest decisions)

16. Step 3 Co-ordination of care Step 4 Delivery of high quality care in care homes Step 5 Care in the last days of life (followed by another full study day for the champion and ANY staff covering the Liverpool Care Pathway) Step 6 Care after death

17. Change Management • Why change? • Response to government initiatives • Response to audit, reflective practice, complaints, critical incidents • Diversity of patient demand and changes in population

18. Before starting organizational change, ask yourself • What do we want to achieve with this change • How will we know that the change has been achieved? • Who is affected by this change and how will they react to it? • How much of this change can we achieve ourselves • What parts of the change do we need help with?

19. Change Management There are four responses to change Bystander Victim Critic Navigator

20. Change management entails thoughtful planning and sensitive implementation, and above all, consultation with, and involvement of, the people affected by the changes. Change must be realistic, achievable and measurable.

21. Poor planning • End users not • consulted • Poor follow-up • Involve team • Communicate • constantly • Plan properly • Don’t give up!

22. Group work • How has change been successfully implemented in your care home previously? • What are the potential problems with the Six Step Programme for your care home? • What can you do to make the change a success? • What help do you need?

23. 20 minute comfort break

24. What is Audit? Simply put…. “A tool to aid you in improving patient care by looking at current practices and making changes where necessary”

25. Audit Cycle

26. Why Audit? Consistency of care and treatment • Improve access, equity of healthcare • Improve quality and effectiveness of care • Improve satisfaction • Improve awareness of guidelines and standards • Identification of training needs • Quality assurance • Risk management, reduction in complaints / litigation

27. Roles and Responsibilities of Champion Attend all of the Six Steps to Success workshops and mandatory study days Take lead role, support and develop others in EOLC Keep knowledge and skills up to date Build resource files within the care home Produce a portfolio to evidence the implementation of the programme that could be shared with regulatory bodies(CQC), commissioners, social services Ensure EOLC tools promoted and used in care home To be a link with the local End of Life Care Facilitator Initiate change management within the home

28. To do list • Start to produce your care home’s philosophy on end of life care • Complete knowledge Skills and Confidence Audit- all champions • Complete Quality Markers Audit • Complete Post Death Information Audit • Draft the Key Principles section of policy

29. Any Questions?

30. Our next meeting will be on 8th February 1 – 5pm here in the Oak Centre (support day 23rd Jan 1pm-3pm if needed) Any queries please contact Helen O’Neil at the Hospice either by phone 01524 382538 by e-mail on: helen.oneil@northlancs.nhs.uk www.endoflifecumbriaandlancashire.org.uk

31. Thanks for all your hard work today!