Leadership & the Art of Communication

1. Leadership & the Art of Communication A formative analysis

2. “You will judge yourself by your intentions, whereas others will judge you by your behavior.”

3. TOP 10 communication mistakes • Leaders – “Fail to communicate their vision”

4. Vision Creation Process

5. Main Components • Role Definition • Clear Expectations

6. TOP 10communication mistakes • Leaders – “Fail to listen actively on a relationship and content level.”

7. TOP 10communication mistakes • Leaders – “Fail to hold direct reports accountable for their behavior.” “Think ‘they’ can change the person.”

8. TOP 10communication mistakes • Leaders – “Don’t recognize the importance of feedback”

9. The Johari window • The Open Self – Information about yourself that you and others know. • The Blind Self – Information about yourself that you don’t know but that others do know. • The Hidden Self – information about yourself that you know but others don’t • The Unknown self – information about yourself that neither you nor others know.

10. TOP 10communication mistakes • Leaders – “Fail to use feedback to improve”

11. Feedback Tools • One-on-one meetings – the most common way to provide feedback to a direct report; • Skip-level sessions – are exactly what they sound like, your direct report meets with your manager about your leadership approaches. • Stop-start-continue evaluations – this is a structure that allows for direct reports to provide feedback regarding behaviors you should stop, start, and continue.

12. Feedback Tools cont… • 360 degree evaluations – The goal of this evaluation is to have a select number of direct reports provide anonymous feedback. This electronic report will provide information on the leadership behavior areas needing more focus or skills and the leadership areas that need less focus or skills. • Cross-evaluations – are electronic feedback tools that gather information about your influencing or leadership behavior based on an anchored set of leadership behaviors. With this evaluation peers can provide information concerning your leadership behavior or the impact of your organizational level of influence.

13. TOP 10communication mistakes • Leaders – “Treat others by the golden rule opposed to the platinum rule (treat others as they ask to be treated).”

14. TOP 10communication mistakes • Leaders – “Spend 90% of their energy on 10% of the population.”

15. Herzberg Two-Factor Theory • Factors that lead to employees dissatisfaction: • Work Conditions • Relationship with peers • Personal life • Lack of security • Poor salary • Factors that employees are willing to work harder for and are satisfying: • Advancement • Responsibility • The work itself • Recognition • Achievement

16. TOP 10communication mistakes • Leaders – “Fail to recognize their level of influence.” “Think they can’t leave their desk because they believe a fire will start, therefore do not go to training to improve.”