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Chapter 4 Housekeeping Human Resource Issues

1. Competencies for Housekeeping Human Resource Issues . Explain why hotel housekeeping departments depend on effective diversity management. Describe several sources of potential employees including internal and external sources, creative recruiting tactics, online sources, and advertisements.E

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Chapter 4 Housekeeping Human Resource Issues

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    2. 1 Competencies for Housekeeping Human Resource Issues Explain why hotel housekeeping departments depend on effective diversity management. Describe several sources of potential employees including internal and external sources, creative recruiting tactics, online sources, and advertisements. Explain how immigration reform affects the hospitality industry. Describe the factors that should be taken into account when selecting employees.

    3. 2 Competencies for Housekeeping Human Resource Issues List the steps to skills training and what must be accomplished in each step. Describe the challenges involved in scheduling employees. Identify several methods of motivating employees.

    4. 3 Tips for Effective Interviewing Do your homework before the interview. Establish the appropriate setting. Establish a rapport. Know the job.

    5. 4 Types of Interview Questions Rapport-building questions Behavioral questions Fitness questions Job competency questions Closing questions

    6. 5 Analyze the job. Identify job knowledge Create a task list Develop a job breakdown. Develop your department training plan. Make copies of materials needed. Establish a training schedule. Select a training time and location. Notify the trainees of the dates and times of training. Practice your presentation. Prepare to Train

    7. 6 Present Prepare the trainees. Begin the training session. Demonstrate the procedures. Avoid jargon. Take adequate time. Repeat the sequence.

    8. 7 Practice Trainee demonstrates each step. Trainer coaches performance. Trainee explains how to do each step and what its purpose is.

    9. 8 Follow Up Provide opportunities to use new skills during and after training. Have employees discuss training with co-workers. Coach a few tasks each day. Provide constant feedback. Evaluate the employee�s progress.

    10. 9 Productivity Complications Trainees/turnover Send backs Meetings Messy rooms Suites Late check-outs and room changes Maintenance rooms Show rooms

    11. 10 Alternative Scheduling Techniques Part-time employees Flexible work hours Compressed work schedules Job sharing

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