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Petro Coreejes -Brink Debbie Becker

The implication of developmental opportunities and diversity on social perception at CPUT: a case study. Petro Coreejes -Brink Debbie Becker. Contents. Background Diversity variables Research findings Our results Conclusion Way forward. Background.

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Petro Coreejes -Brink Debbie Becker

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  1. The implication of developmental opportunities and diversity on social perception at CPUT: a case study Petro Coreejes-Brink Debbie Becker LIASA conference 2010

  2. Contents • Background • Diversity variables • Research findings • Our results • Conclusion • Way forward LIASA conference 2010

  3. Background • Merger Cape Technikon + Peninsula Technikon (2005) • 9 campuses; 95 staff • Library staff satisfaction survey done to determine effect of merger and staff adjustment • Based on the survey done by Elizabeth Jordan at the University of Queensland, Australia LIASA conference 2010

  4. Survey Important considerations: • Responses would be anonymous • Answers would be confidential • Staff have the option of adding their name if they so wished • All questions must be answered • Staff have the option of completing the questionnaire over a period of time LIASA conference 2010

  5. Background Total of 97 questions divided into 19 areas • Question 1 – Work area (BV, CT, Other, Tech/IT/Fin) • Question 2 – Staff level (grouped into 2 – professional and non-professional) • Covers 19 areas of work experience (e.g. teamwork, communication, etc.) LIASA conference 2010

  6. Background • Staff rated each question on a 5-point scale for both importance and performance • Each option on the scale was allocated a value (5 for high and 1 for low) • The mean for performance was subtracted from that of importance to create a “gap” • A gap of 1.34 or more is significant • Areas with a high importance and a large gap require attention LIASA conference 2010

  7. LIASA conference 2010

  8. Scatter graph indicating areas of excellence (all staff)

  9. Areas of concern (all staff) LIASA conference 2010

  10. LIASA conference 2010

  11. Variables Work area Staff level (Professional vs non-professional) Age Experience Mobility (Developmental opportunities) LIASA conference 2010

  12. Age study “ least satisfied group … under 25 years” – Lynch Experience “more years of experience report higher job satisfaction” Mobility Staff “ working in the same library five years … more satisfied than persons with other plans” LIASA conference 2010

  13. Effect of change on branch staff versus other staff LIASA conference 2010

  14. Staff age and experience at CPUT LIASA conference 2010

  15. Mobility LIASA conference 2010

  16. Conclusions • Breaking down of work relations and trust • Not utilizing existing expertise (lateral moves) • Change in procedures • Many vacant positions • Library strategic direction unclear (3 directors in 3 years) LIASA conference 2010

  17. Way forward • Survey in 2012 • Policies and procedures in place • Stable top management with clear vision and strategic objectives • Culture of interactive professional staff involvement • Improve communication LIASA conference 2010

  18. References Becker, D. 2009. Staff satisfaction survey 2009: Feedback. Presentation to library staff Jordan, E. 2008. Keeping a finger on the organisational pulse: surveying staff satisfaction in times of change. Library Assessment Conference Seattle Washington August 4-6 2008 Lynch, B.P. and Verdin, J.A. 1983. Job satisfaction in libraries: relationships of the work itself, age, sex, occupational group, tenure, supervisory level, career commitment, and library department. Library Quarterly (Oct 1983), pp. 434-447 LIASA conference 2010

  19. Questions? Thank you Petro Coreejes-Brink Coreejesp@cput.ac.za Debbie Becker Beckerd@cput.ac.za LIASA conference 2010

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