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The Leader's Guide to Change: Building Trust and Effective Communication

Learn how to develop trust, enhance communication, and navigate the stages of group development to successfully implement change. Discover key communication skills, consider cultural influences, and understand your change audience. Also, explore different change agent roles and ask critical questions for effective leadership.

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The Leader's Guide to Change: Building Trust and Effective Communication

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  1. Lecturette 1: Leaders’ Guide to Change

  2. Developing Trust • Concentrate on relationships first • Acknowledge different kinds of knowing • Create a group plan and agreements • Define decision making

  3. Group Development • Forming • Storming • Norming • Performing • Adjourning/Transforming

  4. Change Audience • Students • Researchers • Parents • Colleagues • Administrators • Community

  5. Basic Communication Skills • Know what the other person needs • Listen in sophisticated ways • Demonstrate empathy • Satisfy the “basic self” in others, then… • Appeal to the “better self” • Build capacity for collegiality • Accomplish small “wins” early and celebrate

  6. Cultural Influence on Communication Style Language Temporality Space and Proxemics

  7. Awareness Self-concern Mental tryout Testing Adoption Change Agent Roles Ad agent Guide Demonstrator Instructor Technical assistant Them You

  8. Changing People

  9. Changing Organizers • What are the norms? • What is the data? • What is the point-by-point agenda and schedule? • How do I connect this to prior knowledge? • Will you do what you say you are going to do? • How will you show consistencies in practice and data? • How will I know if there will there be any surprises or changes?

  10. Changing Actors • What role can I play? • Will we have it be fun? • Can we move ahead? • What are we going to do? • What are the absurdities? • Will you and will we be competent in the work? Actor

  11. Changing Analyzers • Why are we together? • What are the trends? • What are the ironies? • What is the intended outcome? • What is the whole picture and gestalt? • Do we have the right path planned? • What are the big elements and categories? Analyzer

  12. Changing Relaters • Who is my network? • What are the stories? • Is there a greater good in this work? • Are we going to focus on people and children? • Will we get to know each other via this work? • What are the places of importance and success? Relater

  13. Things to Remember • Develop trust. • Lead change by focusing on the needs of your team members and organization. • Know your change audience. • Practice communication skills. • Be aware of cultural influences and personality traits that affect communication styles. • Finally, listen and correct your course according to feedback.

  14. Questions

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