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Enhancing Productivity in Manufacturing: Key Strategies and Techniques

Explore the factors influencing productivity in manufacturing, from workforce efficiency to quality standards like Six Sigma and ISO. Learn about emerging Asian industrial producers and modern production techniques like lean manufacturing and just-in-time inventory. Discover productivity champions in various industries and control procedures like PERT and CPM for optimizing operations.

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Enhancing Productivity in Manufacturing: Key Strategies and Techniques

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  1. Nickels Cover Nickels McHugh McHugh

  2. Chapter Producing World-Class Goods and Services 9 9-2

  3. What’s Had The BiggestEffect on Productivity? Percentage of Workforce

  4. Leading U.S. Manufacturing States New York Illinois Ohio California Pennsylvania Texas

  5. The Production& Operations Process Inputs Output Conversion Process Manufacturing UB’s Dry Cleaners Service

  6. OperationsManagement Functions • Facility Location • Facility Layout • Quality Control • Baldridge Award • ISO 9000/ISO 140000

  7. Emerging AsianIndustrial Producers • China • Korea • Taiwan • Thailand • Malaysia • Philippines • Source: J.P. Morgan, Business Week, Bureau of Economic Analysis

  8. Performance Features Reliability Conformance Durability Serviceability Aesthetics Perceived Quality Dimensions of Quality

  9. Quality Control Standards • Six Sigma () Quality3.4 defects per million opportunities • Statistical Quality Control (SQC)continual monitoring • Statistical Process Control (SPC)sampling • Deming CycleSQC/SPC catch mistakes before they happen • Quality Function Deployment (QFD)link design to customer needs • Baldridge Award - Must show quality in seven areas: leadership, strategic planning, customer and market focus, information and analysis, human resources, process management, business results • ISO 9000/14000/19011:2002

  10. Service SectorOperations Management • Measuring Quality • Interactivity

  11. Manufacturing Sector Operations Management • Form Utility • Manufacturing Processes • Assembly Process • Continuous Process • Intermittent Process • Materials Requirement Planning (MRP) • Manufacturing Resource Planning (MRPII) • Enterprise Resource Planning • IT/Customer-Relationship Marketing (CRM)

  12. Just-In-Time (JIT) Inventory Internet Purchasing Flexible Manufacturing Lean Manufacturing Mass Customization Competing in Time Technology Assisted Computer-Aided Design (CAD) Computer-Aided Manufacturing (CAM) ModernProduction Techniques

  13. Productivity Challengein the Automobile Industry PRODUCERLABOR HOURS PER CAR Toyota 21 Hours Honda 22 Hours General Motors 26 Hours Ford 27 Hours Daimler/Chrysler 31 Hours Source: Harbour & Associates, Center for Automotive Research

  14. Where did Productivity Rise? Growth Rate Of Output Per Hour 1990 - 2000 Source: BusinessWeek, May 27, 2002

  15. U.S. Productivity Champions1999-2003 Industry Productivity Gain Consumer Electronics 14.1% Computers 12.6% Software 5.3% Insurance 5.0% Metals & Machinery 4.5% Banking & Finance 3.9% Source: Economy.com Inc.

  16. Control Procedures • Program Evaluation & Review Techniques (PERT) (see p. 288 in textbook) • Critical Path Method (CPM) sequence of tasks taking longest time to complete • Gantt Chart – Bar chart showing stages of work at any point in time

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