The Threat to Corporate Success in today’s globalized world

1. The Threat to Corporate Success in today’s globalized world GlobalEnglish Workshop Tom Kahl – President 19 June 2012

2. Agenda 1 2 3 4 The business case for informal learning Examples How to sell it internally Why communication skills are critical to your success

3. The Case for Informal Learning…

4. Time for some new ideas!

5. Leading Thinkers in Adult Learning

6. The Ebbinghaus Forgetting Curve for Adult Learners 100 90 We forget 50% of what we learn within one hour of learning it unless we put it into practice or are continuously supported and provided with access to “knowledge”. 80 70 60 RETENTION % 50 50 40 30 20 10 1 month 1 hour ELAPSED TIME SINCE LEARNING

7. What is Informal Learning? I ADOPT AND ADAPT INFORMAL LEARNING 75% 25% I CAN DO FORMAL LEARNING I KNOW 5% PERFORMANCE OVER TIME Source: Sally Anne Moore, Digital Equipment Corp – “Time to Performance”

8. The 70:20:10 Learning Model 70% • On the job • experience The best solutions are: • On the job • Online • On demand 20% • Informal • social • learning • Formal • learning 10% Source: Charles Jennings, former CLO of Reuters

9. Types of Informal Learning Three Forms of Informal Learning On-Demand Social Embedded • E-learning courseware • Search • Books, articles • Videos • Learning/knowledge portals • Wikis, blogs, forums • Expert directories • Social networks • Communities of practice • Conferences & colloquium • Coaching & mentoring • Facebook, LinkedIn… • Performance support • Reference information • Feedback • Rotational assignments • After action reviews • Quality circles • Development planning • Applications • Games • Job aids • Podcast Source: Bersin & Associates

10. Examples…

11. Khan Academy: The Future of Education? Microeconomics

12. Key Elements of Khan Academy • Over 3,200 videos • A world of skills to practice, with help along the way • Your stats, instantly • A map of knowledge • Your classroom data…finally • Badges worth bragging about • A global classroom

13. English, Emerging Markets, Informal Learning

14. Audience Examples? Microeconomics

15. How to Sell It Internally…

16. Productivity, Cost Savings & Engagement

17. The New L&D Organization Traditional Training Model The new role of L&D – the “enabler and facilitator” of learning High-Impact Learning Organization • Training organization is “The Place for Learning • Focus on training programs, delivery and measurement • Learning as an event • Learning driven by the training organization • Learning organization facilitates and enables learning • Focus on building a “learning environment” that includes formal learning, collaboration and many organization activities (e.g. coaching, action learning, mentoring and collaboration), which facilitate continuous learning • Learning as a continuous process • Learning driven by the employees and managers themselves, with many learning opportunities made available Source: Bersin & Associates

18. Buridan’s Donkey

19. Getting Your Boss to Say “Yes”

20. Are You Messaging for a Decision? The Old Brain is the Decision-Making Engine

21. Tips for selling the informal learning story • Grab their attention early to wake up the “old brain” • Use Numbers, Pictures & Prop’s • Highlight the problems with your current approach • Bring out the pain! • Create a clear, contrasting, “pain avoidance” decision they can take to try something new • Start small and grow • Provide validation with research and examples of what other companies are already doing • Keep this part brief!

22. Why communication skills are critical to your success

23. The Boiling Frog Syndrome

24. Evolution: The Global Corporation & The Global Human Network • Defining Period: • Global Integrated Strategies • Digitally Connected Global Network Global Integration Begins 1950 1960 1970 1980 1990 2000 2010 2020 Local Languages Dominate Regional Autonomous Operations English Importance Growing…But NOT Imperative English Proficiency Imperative!

25. Evolution: The Global Corporation & The Global Human Network TOLERANCE FOR POOR ENGLISH SKILLS HIGH HUGE ENGLISH SKILLS GAP WELCOME to the global human network ENGLISH SKILLS REQUIRED LOW 1950 1960 1970 1980 1990 2000 2010 2020

26. Today’s reality

27. Demand for qualified talent not met Only 13% of University graduates from emerging, low wage countries are suitable for employment in multi-national companies, and the #1 reason cited is lack of English skills. Countries including Argentina, Brazil, Bulgaria, Chile, China, Colombia, Croatia, Czech Republic, Estonia, Hungary, India, Indonesia, Latvia, Lithuania, Malaysia, Mexico, Philippines, Poland, Russia, Romania, Slovakia, Slovenia, South Africa, Thailand, Turkey, Ukraine, Venezuela, and Vietnam. Source: McKinsey Global Institute

28. KPMG India Partner Advice to India Graduates • Speak and write fluent English • Think outside the box, problem solve • Ask questions, question heirachy • Take responsibility for your career, your learning and invest in new skills • Be professional & ethical

29. Post Mineral-era Challenges for Africa

30. Companyname’s Business English Level • Business English index 10 ADVANCE TO MASTER 9 8 INTER- MEDIATE 7 Your company 6 4.5 5.2 5 4.4 BASIC 5.3 4.6 4.7 4.5 3.4 4.4 4 4.2 3.6 x.x 3.8 3.2 3.1 3 2 BEGINNER 1 0 Aerospace& Defense Companyname Financial Services Agriculture Energy &Utilities Travel Auto & Transportation Gov’t, Education,Nonprofit Real Estate & Construction Manufacturing & Distribution Media & Entertainment Retail Professional Services Technology Healthcare & Pharmaceuticals • industries

31. And is a Problem That is Pervasive Globally • Business English index 10 ADVANCE TO MASTER 9 8 INTER- MEDIATE 7 6 6.4 5 3.5 BASIC 3.8 6.4 3.3 4.4 4.8 3.8 4 3.3 4.7 5.9 4.8 5.2 6.8 5.3 4.3 4.7 3 2 BEGINNER 1 0 Native EnglishSpeaking South America Caribbean Eastern Europe Japan & Korea South Asia Sub Continent Greater China Region Southeast Asia Central America Southern Europe Central Europe Western Europe Sub Saharan Africa Northern Europe Middle East Stans North Africa • region

32. Enterprise Fluency Maturity Model by Bersin & Associates

33. The Link Between Enterprise Fluency Maturity and Business Outcomes When compared to Level 1 organizations, organizations that reach Level 4 are: 16 times more likely to be high performers at financial successmeasures times more likely to be high performers at customer success measures 28 times more likely to be high performers at quality and process measures 28 times more likely to be high performers at employee productivity measures 35 times more likely to be high performers at business agility measures 86 times more likely to be high performers at all of these business outcomes 113

34. Addressing the Whole Problem… • Reaches only 3% of the people • Requires significant time commitments • Average cost is $1,500 for40 hoursof live instruction Business English Training Solution • Tools to help the other 97% who are not doing formal training • Help employees get their work done in English (in the workflow) • Help companies puttheir Englishto work (input their content) • On the cloud/multi platform/always available • Employees are connected to one another • Average cost per employee is $8/month Performance Support Solution GLOBALENGLISH DOES BOTH

35. Thank youTom.Kahl@GlobalEnglish.comwww.GlobalEnglish.com