What is the Future of 9-1-1?

1. What is the Future of 9-1-1?

2. Intent of this Session • Present overview on current 9-1-1 system and its limitations • Provide a high level overview of NG9-1-1 • Provide reasons why transitioning to NG9-1-1 is vital

3. Terminology • Emergency Services IP Network (ESInet) • A privately managed Internet Protocol transport network that may be shared by multiple agencies • Functional and Interface Standard for NG9-1-1 (i3) • NENA 08-003 architecture and functions • NG9-1-1 • The set of network elements, software applications, databases, CPE components, and operations and management procedures required to provide Next Generation emergency services

4. Terminology (cont’d) • Public Safety Answering Point (PSAP) • A 9-1-1 answering point which receives 9-1-1 calls from a defined geographic area • Geographical Information System (GIS) • A computer software system that translates geographic data into a location on a map, such as a street address

5. Industry Trends • 330 million wireless devices in the US • Population is approximately 313 million • By 2015, there will be 2 billion networked devices • Smart homes and offices; education applications • More than 50% of mobile devices are smartphones • These generate 35 times more data traffic than basic cell phones • Tablets generate 121 times more traffic than cell phones

6. Industry Trends (cont’d) • Wireless-only households are on the rise • 32% of adults and 36% of children live in wireless-only households • More than 98% of Americans have access to 3G or 4G services • 103 million tweets per day in the US

7. Industry Trends (cont’d) • Exponential increases in text messaging • More than 8 trillion texts sent last year • Up 1.1 trillion from the previous year • Teens text 5,500 messages per month • 32 million Americans who are Deaf, Deaf-blind, hard of hearing or speech disabled rely on texting as main form of communication

8. The Current 9-1-1 Process 9-1-1 Caller Access/Service Provider* E9-1-1 Network 9-1-1 Call Center Call Taker • The Nation's current 9-1-1 system is designed around telephone technology • The public can make voice or TTY calls • Limited data is delivered to the 9-1-1 answering point • Call back phone number • Caller approximate location • * The Access and Service provider can be separate entities.

9. OK, really - What is NG9-1-1? NG9-1-1 is the upgrade of 9-1-1 services infrastructure to meet the needs of a wireless mobile society More than just an IP network: • Databases • Technical & Operational Procedures • Software Applications • Equipment Components

10. What 9-1-1 Can’t Do Today • Support Newer Technologies/Services • Text, Image, Video, Telematics, Sensors, Enhanced Subscriber Info • Provide Robust Back Up Capabilities • Network Resilience, Virtual PSAPs • Provide Interoperability and Information Sharing

11. Public Expectations • Many people think they can text 9-1-1 today • Younger Generation • Text most common form of communication • Deaf, Deaf-Blind, Hard of Hearing and Individuals with Speech Disabilities • Text and Video over IP most common form of communication

12. Public Expectations (cont’d) • One survey in North Texas in 2011 found that: • 31% of the population think they can text 9-1-1 • 11% thought they could post a message on Facebook and 9-1-1 will be notified

14. How NG9-1-1 Will Improve 9-1-1 • Updated Technology: • Internet Protocol (IP) on a private secured network • Improved Functionality: • Maintains current E9-1-1 capabilities • Adds new capabilities and supports multimedia communications • GIS based • Improved Interoperability: • At county, region, state and national levels

15. NG9-1-1 Reality • NG9-1-1 by itself will not enable text to 9-1-1 • Texting is an application available through NG9-1-1 • NG9-1-1 is designed to support text when available • Standards work is underway in the wireless industry to support various types of text messages • In the long term, overall costs could potentially be lower because of shared services and lower cost technology

16. The Nature of NG9-1-1 Designed to support enhanced interoperability of all 9-1-1 systems Designed with open standards Designed to enable open competition Designed for a transition to competitive service provider environment May require regulatory (and legislative) change

17. NG9-1-1 Added Features GIS based routing control Location data can be transported with the call Additional types of calls and messaging: anytime, anywhere, any device Additional data Virtual PSAP capabilities Added alternate routing options (ex: sensing PSAP status) Direct control of call management [PRF]

18. NG9-1-1 Concepts • Your NG9-1-1 system is one element of an widely interconnected public safety system • County - Regional – State – National – International • Expansion of, and beyond the traditional PSAP • Fusion Centers • Virtual PSAPs • Trauma Centers • Poison Control • Emergency Operations Centers

19. NG9-1-1 Concepts • Direct control of system capabilities by 9-1-1 Authorities and PSAP management • GIS data updated regularly, to control validation and routing • Secure access to interactive validation data by service providers • Routing and options controlled in databases that are directly accessible by 9-1-1 Authority at PSAP terminals, or other authorized remote access points

20. NG9-1-1 Challenges • Achieving Economies of Scale • Bigger geography equals better price performance • Solving Governance Issues • Leadership at all levels • Timely Standards & Technology Development • Resolving Operational Issues • Addressing Legislative and Regulatory needs • Providing for a wide range of educational needs

21. Funding Challenges • PSAP Authorities must be allowed to accrue fundsto build NG networks while still paying for and operating legacy networks • Consider different funding sources: • IP access providers? • Pre-paid wireless? • Consider new payment terms for 9-1-1 fees • More sources/lower fees?

22. Legislative & Regulatory Challenges See: NENA NG9-1-1 Transition Policy Implementation Handbook www.nena.org • Regulations Should Allow, but Not Require: • Your NG9-1-1 provider to be different than your current E9-1-1 provider • Your NG9-1-1 IP infrastructure provider to be different than your NG9-1-1 services provider • Choice of service providers

23. NG9-1-1 PSAP Benefits Text/IM to 9-1-1 Photos, additional data and other media to 9-1-1 Streaming video Telematics and sensor data available to 9-1-1 Nomadic and/or mobile call taker workstations

24. NG9-1-1 PSAP Benefits (cont’d) • PSAP “on-the fly” or Virtual PSAP • Policy-based alternate routing with new options • Additional Policy-based routing for: • Language preference of caller • Type of technology • IM, Sensor, Satellite phone

25. Call to Action Understand that underlying network/technology needed for NG9-1-1 is needed for ALL emergency communications (high bandwidth voice, data, video) THIS SLIDE MUST BE CHANGED TO SUIT THE AUDIENCE, AS MENTIONED IN THE SPEAKER NOTES.

26. Q and A

27. This is a reference slide