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AES Eletropaulo in Numbers

Combating fraud and energy theft: An integrated field force and management approach Nirlei Aparecida Ferreira Newton Augusto Magalhães dos Santos. AES Eletropaulo in Numbers. Cajamar. Pirapora do Bom Jesus. Santana do Parnaiba. Anhembi. Barueri. Osasco. Leste. JAN. Itapevi. CAB.

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AES Eletropaulo in Numbers

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  1. Combating fraud and energy theft: An integrated field force and management approachNirlei Aparecida Ferreira Newton Augusto Magalhães dos Santos

  2. AES Eletropaulo in Numbers

  3. Cajamar Pirapora do Bom Jesus Santana do Parnaiba Anhembi Barueri Osasco Leste JAN Itapevi CAB Centro Oeste SCS VGR TSE Embu Santo Mauá André Cotia DIA Ribeirão Pires São Paulo Sul Grande ABC RGS Itapecerica da Serra São Bernardo do Campo Embu-Guacu São Lourenço da Serra SÃO PAULO SUL Juquitiba ANHEMBI CENTRO LESTE GRANDE ABC Operational Structure OESTE

  4. Electric System 14ETT’s 102 delivery points USINAS CTEEP Transmission over 230.000 V. Substransmission Lines 138.000 V or 88.000 V COS System Operation Center 6 Fraud Dispatch Center RESIDENTIAL 140 ETD’s 106 ETC’S 5.000.000 CONNECTIONS 185.000 DISTRIBUTION TRANSFORMS ETC – INDUSTRY IN HV 1.000.000POLE DISTRIBUTION SECUNDARY 127/220 ETD COD Distribution Operation Center 4 Public Ilumination Dispatch Center DISTRIBUTION PRIMARY CIRCUITS 13.800 V COMMERCIAL / INDUSTRIAL -MT 10.000 CUSTOMERS 530.000 LIGHT BULBS (SP) 281.000 LIGHT BULBS (ABC E OESTE) 1700 PRIMARY CIRCUITS 18.700KM GRID

  5. Eletropaulo Operation Center CEAC Customer Attendance Center COS System Operation Center Area: 13.139 m2 Employees: 335 COD Distribution Operation Center

  6. Total Losses Energy: 2182 GWh (5,6%) Cost: R$ 195 MM JGL 2 CH 60874 VMA 11 EP2193 ET 80249 AV. LINS DE VASCONCELOS RUA COLÔNIA DA GLORIA ET 96582 RUA TUBARANA Energy: 1730 GWh (4,4%) Cost: R$ 600 MM Energy: 1233 GWh (3,2%) Cost: R$ 430 MM

  7. Energy Loss Evolution (%) Eletropaulo Total Losses 13,3% 13,2% 12,3% 14% 11,3% 12% 4,2% 9,1% 10% 8,7% 7,7% 7,60% 5,8% 8% 3,6% 3,2% 3,2% 6% 4% 5,5% 5,5% 5,5% 5,6% 5,6% 5,6% 2% 0% 1999 2000 2001 2002 2003 2004 Technical Losses Illegal Connec Fraud / Theft Non Technical Losses

  8. Energy Loss Evolution (%) Total Losses - LTM 13,5% 13,09% 12,84% 12,84% 12,84% 13,0% 12,77% 12,67% 12,48% 12,54% 12,50% 12,41% 12,5% 12,34% 12,26% 12,23% 12,0% 11,5% 11,0% 10,5% 10,0% Jul-04 Jan-04 Jun-04 Dec-03 Mar-04 Dec-04 Nov-04 Oct-04 Apr-04 Feb-04 Sep-04 Aug-04 May-04

  9. MAIN ACTIONS Loss Reduction Program - 2004

  10. Loss Reduction Program MainInitiatives2004 • Theft and Fraud of Electric Energy; • Illegal Connections and Minimum Fee; • Register Errors; • Reactive Energy Collection. MWh Recovered setembro 842.758 2004 Energy Recovered Total Recovered • 2005 • 320 Crews at Fraud Combat • 500000 inspections

  11. Loss Reduction Program – Campaigns

  12. DENUNCIATION HOT LINE Agreement with the Denunciation Hot Line, a phone service by which denunciation on electric energy theft and fraud can, anonimously, be made. CALL CENTER Negotiation of Fraud via Call Center, which is one more channel for contact with irregular status customers,and it facilitates the assessment and discussion of debts. Loss Reduction Program – Other Actions

  13. LOSSES PER SUBSTATION Geographic identification of areas with greater potential loss recovery, via control of the energy measured in the Distribution Substations (SEs) secondary and comparison with the amount of billed energy to the respective customers. INVESTIGATION Investigation of detected frauds in order to identify and arrest the infractors, restraining future actions of the kind. Loss Reduction Program – Other Actions

  14. PARTNERSHIPS Develop partnerships and agreements with the Public Power and other concessionaires aiming the search for synergies and internal controls improvement. Loss Reduction Program – Other Actions

  15. “Atende CI’ - Loss Reduction Program ATENDE CI • The Atende CI system allows a corporate management of field inspections, enabling a higher control of the steps of detection, action and collection of the irregularity, increasing the company Losses Program efficiency. • The integrated management of crews turn the process of fraud combat more efficient once it standardizes the criteria, the methodologies for irregularities identification and the entire detection history record.

  16. Mainframe Dataware House Database Fraud Management / Anomalies = SGFA Grade GPM Meters Oracle Database ATENDE System Inspections Billing • History of inspections • Reason of cancel inspection • Criiterium • Consumption • Attendance • Etc ATENDE Irregular Comsumption SAP History Rate TOI’s / TCD’s Schedule Negociations Collection New Module ATENDE Access Anomalies Oracle Binary Calculus Center INSP Integration of Systems

  17. ANHEMBI LESTE CENTRO OESTE GRANDE ABC SÃO PAULO SUL Operation Flexibility Audits through cross-inspections Any Unit is able to audit areas already inspected with no fraud detected, by just changing the radio frequency.

  18. Unit exhausted the management level • Reallocation carried out through Atende System ANHEMBI Central LESTE CENTRO OESTE GRANDE ABC SÃO PAULO SUL Operation Flexibility Reallocation of the Inspections from the Unit that is below Target to help neighbor Units

  19. ANHEMBI ANHEMBI ANHEMBI ANHEMBI ANHEMBI ANHEMBI ANHEMBI LESTE CENTRO CENTRO CENTRO CENTRO CENTRO CENTRO CENTRO CENTRO OESTE GRANDE ABC GRANDE ABC GRANDE ABC GRANDE ABC GRANDE ABC GRANDE ABC GRANDE ABC SÃO PAULO SUL Operation Flexibility The system allows areas unification on the weekends and night shift (smaller inspections flow). It is a 24-hour / seven-day operation.

  20. InspDW System - Generation of Suggestions for Inspections

  21. InspDW System - Generation of Suggestions for Inspections

  22. InspDW System - Generation of Suggestions for Inspections

  23. Fraud Management Terminal “on line” Counters

  24. Productivity per Electrician, Unit

  25. Productivity per Crew, Unit

  26. Localization Spans, Repair per Record

  27. Management Fraud Terminal – Graph Picture

  28. Management Fraud Terminal – Graph Picture

  29. TNA First Inspection Second Inspection TAI = Time of Attendance TAI = Time of Attendance TI TI HID = HL HF HID = HL HF Displacement Beginning Hour Localization Hour Localization Hour End Hour Displacement Beginning Hour End Hour Indexes - Fraud • Inspection Attendance Time – TAI • TIME INTERVAL BETWEEN THE START OF DISPLACEMENT AND THE END OF INSPECTION. • Displacement Time – TD • TIME INTERVAL BETWEEN THE MOMENT OF AUTHORIZATION FOR DISPLACEMENT OF THE INSPECTION CREW THROUGH THE MOMENT OF ARRIVAL AT THE INSPECTION SITE. • Inspection Time – TI • TIME INTERVAL BETWEEN THE ARRIVAL OF CREW AT THE SITE AND END OF INSPECTION. • Time “Non Aggregated” – TNA • TIME INTERVAL BETWEEN THE END OF INSPECTION AND START OF OTHER INSPECTION AND THE TIME OF THE BEGINNING OF THE JOURNEY UP TO THE FIRST DISPLACEMENT AND THE END HOUR OF THE LAST INSPECTION OF THE JOURNEY. TD TD

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