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Conflict Resolution – 12 Skills

Explore techniques for creating fair options in conflict resolution scenarios. Learn the nuances between selecting and developing solutions and how to implement them effectively. Enhance your conflict resolution abilities with 12 essential skills, including empathy, assertiveness, and creative response.

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Conflict Resolution – 12 Skills

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  1. Materials based on Conflict Resolution Network www.crnhg.org, used with permission 12 – Designing Options Conflict Resolution – 12 Skills

  2. Discussion: • How do we create option? ? Creating options

  3. Discussion: • Are there different methods for different circumstances? ? Creating options

  4. A fair division of office work ! Let’s try that

  5. Difference between ‘selecting’ and ‘developing’ Selecting options

  6. Solutions are sometimes not used/implemented Implementing the chosen option

  7. What was your favorite or most important skill? Conflict resolution – 12 skills

  8. Win/win approach • Creative response • Empathy • DISC exercise • Listening skills • Assertiveness • Co-operative power • Managing emotions • Willingness to resolve • Mapping the conflict • Designing options 12 skills – 12 classes

  9. Ah conflict! What an opportunity!

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