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Past Present and Future

Past Present and Future. LH Staff Action Learning Workshops. Examples of problems presented & largely solved. Most important values in how we operate the business: Most important Customer goal: 85% DIFOTIS Most important People goal: 80% employee engagement

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Past Present and Future

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  1. Past Present and Future

  2. LH Staff Action Learning Workshops • Examples of problems presented & largely solved • Most important values in how we operate the business: • Most important Customer goal: 85% DIFOTIS • Most important People goal: 80% employee engagement • Most important Operational goal: 85% production efficiency • Most important Financial goal: 180 m INR with 35% net margin in 2013 • How do we improve customer satisfaction • How do we reduce wastage – series of workshops/Energy Audit • How do we improve teamwork • What do to improve staff engagement • How do we get people to take personal accountability & responsibility • How do we reduce absenteeism – Harvest!!! • How do we empower people • What performance management system will work for LH

  3. LH Values • Excellence - at every level • Exceptional customer service – to each other, customers, suppliers and the community • Total Respect -for each other, customers, suppliers and the community. • With Honesty and Integrity – in all our internal and external dealings with people • Continuous Improvement – everyday better than the last • Positive attitude - to everything

  4. LecoanetHemantEmployeeEngagementSurvey(FORTOTALCOMPANY) AVERAGEOF EMPLOYEEENGAGEMENTOF TOTAL COMPANY (3.58) = 72%

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