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UMC Health System

74 NURSE. UMC Telephone Triage. Stephanie Hunter, MSN, RN. UMC Health System. Service. Mission: To provide urgent medical advice over the phone directing callers to the most appropriate treatment location. UMC Health System. Service. Vision:

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UMC Health System

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  1. 74NURSE UMC Telephone Triage Stephanie Hunter, MSN, RN UMC Health System

  2. Service Mission: To provide urgent medical advice over the phone directing callers to the most appropriate treatment location. UMC Health System

  3. Service Vision: Decrease semi-urgent, non-urgent volume in the Emergency Center to < 21%. Ultimately providing the right care in the right setting. UMC Health System

  4. Status Update Since opening in April 2013 we have handled 14,087 calls through the call center. UMC Health System

  5. Stats • We advised 16.6% of our callers to utilize the ED and 47.8% of the callers were assisted with home care instructions. • 59.2% of our callers are our targeted population. UMC Health System

  6. Stats Since opening, we have had 630 callers from our population that we have prevented ED visits. This is a cost savings for our hospital of $340,200. We have had 873 callers over all payer sources. A potential savings of $471,420. UMC Health System

  7. Growth June 2014 UMC started advertising 74NURSE to patients being discharged and encouraging them to call with questions post discharge. This was only presented on the printed material in DC packs. UMC Health System

  8. Growth Since June we have had 13.58% of our calls generated from discharges. We are currently working with another 1115 Waiver project, Lean Six Sigma, on increasing the “HELP” patients get at discharge. UMC Health System

  9. Growth Many of these callers have questions about medications, wound care, and follow up appointments. 74NURSE staff assist these callers, freeing up floor staff to care for the patient at the bedside. UMC Health System

  10. Growth Physician Finder was added in July 2014. We assist callers who are looking for a PCP, find a physician and get the initial appointment scheduled for them. We have had 24 physician finder calls so far. UMC Health System

  11. Software • LVM Systems • Located in Mesa, Arizona and was started in 1988 • International UMC Health System

  12. Software • Currently have 3 license • 2 sets have triage guideline for adult and pediatric patients • Guidelines are written by Barton Schmitt and David Thompson. • These are the most tested and proven. UMC Health System

  13. Success Stories UMC Health System

  14. Questions Call 74NURSE 806.746.8773 24-7 UMC Health System FREE MEDICAL ADVICE HOTLINE

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