Helping People be Better at Work

1. Helping People be Better at Work

2. “Generations in the Workplace”Dealing with the Issues and the Risk

3. We’re living thirty years longer than we did a hundred years ago. For the first time in our nation’s history, America has 5 living generations, each with their own unique formative years and, thus, with their own core values and attitudes. 1 2 3 4 5

4. There are four generations in the workplace: Traditionalists Boomers Xers Millennials

5. Each one has very different attitudes towards their career, bosses, fellow workers, and lifestyles. Managing this amazing mix is becoming increasingly difficult. But when managed properly, the output of such human diversity can be astonishing.

6. Between our birth and the age 20, we form most of the core values and beliefs that we will embrace our entire lives. What we witness, experience and are taught will largely dictate our belief system for life. Hence, the term "formative years".

7. Our Perspective and Values …are shaped by the world around us during our formative years

8. The Four Generations at Work • Baby Boomer • Gen X • Traditionalist • Gen Y • 1946-1964 • 1965-1980 • 1920-1945 • 1981-2000 Ages: 63 to 88 Ages: 44 to 62 Ages: 28 to 43 Ages: 8 to 27

9. Traditional Generation • Lifetime Experiences: • Great Depression • New Deal • World War I and II • Korean War

10. Disciplined, stable, patient, private Conformity, respect for authority, clear sense of right and wrong Vulgarity Traditional, nuclear, self sacrifice Ethnically segregated Uncle Same Wants You!

11. Father’s career Work hard Stable, knowledgeable, experienced Respectful Love them! By Hierarchy No news is good news One-on-one, in private, memos, letters, anything formal

12. Traditionalists in the Workplace Lack of technological and team orientation doesn’t mean they are ineffective Need to feel respected for their contributions and knowledge Role confusion may lead to lack of engagement

13. Baby Boomers • Lifetime Experiences: • Civil Rights • Sexual Revolution • Space Travel • Assassinations

14. Adaptive, goal-oriented, positive attitude optimistic Individual choices and freedom, community, prosperity, personal gratification and self improvement Political incorrectness “Me Generation” parenting style and now divorce – sandwich caretakers Creators of integration Be All You Can Be

15. Popular careers, prestige and money Driven, Live to work! Service Orientated Team Players Love/Hate Buck them! By Consensus Once a year with documentation Call or email anytime

16. Baby Boomers in the Workplace Believe in group decision making Value personal gratification Prefer face to face interaction Seek high achievement Avoid conflict

17. Generation X • Lifetime Experiences: • Fall of Berlin Wall • Watergate • Women’s Liberation • Desert Storm • Energy Crisis

18. Fun!, informality, honesty “ • quality” time, “friends” and family • Clichés, hype, double speak, Me-decade parents, latch-key kids, attention deprived, “over correct” with their own children. First generation fully integrated An Army of One Adaptable, independent, reliable, skeptical, technologically savvy

19. My own career, marketable commodity Work to live ! Wants flexibility Independent, adaptable and techno literate Unimpressed and Un-intimidated Question them By Competence Interrupts and asks how they are doing Call or email, but only at work during work hours – personal time is off limits

20. Generation X in the Workplace Look for opportunities for professional growth Don’t want to be micromanaged or work in a rigid environment Have a non-traditional attitude toward work Expect work/life balance

21. Generation Y • Lifetime Experiences: • School Shootings • Oklahoma City Bombing • Technology • Child Focused World

22. Crave change and challenge, resilient, committed and loyal when dedicated to an idea, cause or product, global in perspective Inclusiveness, self-expression, marketing and branding self is important Respect must be earned—not freely granted based on age, authority or title • Merged families/protected, • child-centered upbringing Accept others of diverse backgrounds easily and openly Army Strong

23. Careers? How many? Parallel careers Live! Work! Do it all! Achieve Now! Multi-Taskers and Techno Savvy Relationship with boss is critical Want to make their own choices By Pulling Together No news means bad news –feedback immediate and constant Text message, instant message, email

24. Generation Y in the Workplace Look for immediate response, teamwork and recognition Are creative and socially expressive Crave and seek out change and innovation Best educated generation

25. Generational Conflict • Conflict can and will arise at work due to different perspectives on • Work Ethics • Work/Life Balance • Seek first to understand • differences • Response to conflict comes • from core values

27. What will it take for all generations to work well together? Understanding of loyalty and how to develop it (not through pay, promotions and benefits New understanding or what employees want from their workplace experience A new definition of self

28. What will it Take for Change? New behavior from leaders who realize younger workers enter the workforce seeking self-fulfillment and aren’t interested in “paying their dues” for an unspecified amount of time for a vague reward

29. EAP as a Management Tool Informal/suggested workplace referrals Workplace Referral Form Formal Workplace Consultations and Referrals Workplace Consent Form Case Management

30. If you would like more in depth training at your workplace or if you have questions please call us! 800-968-8143 www.firstsuneap.com