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LEADING Through Quality Questioning

LEADING Through Quality Questioning. Creating Capacity, Commitment, and Community Jackie Acree Walsh Beth Dankert Sattes Presented by Leticia L. Lovejoy, WVDE Title I Reading Coordinator October 4, 2010. The Framework.

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LEADING Through Quality Questioning

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  1. LEADING Through Quality Questioning Creating Capacity, Commitment, and Community Jackie Acree Walsh Beth DankertSattes Presented by Leticia L. Lovejoy, WVDE Title I Reading Coordinator October 4, 2010

  2. The Framework The Leading Through Quality Questioning (LQQ) Framework is two dimensional. • The first dimension is related to the four elements of quality questioning that inquiry-centered leaders understand and use. • The second dimension highlights four leadership functions that can be significantly enhanced through the intentional use of quality questioning.

  3. Four Elements of Quality Questioning • Crafting Quality Questions • Presenting Questions to Encourage Engagement • Extending Thinking • Creating a Culture of Inquiry

  4. Four Leadership Functions • Maximizing • Mobilizing • Mediating • Monitoring

  5. Let’s assess our questioning

  6. Self Assessment of Quality Questioning TIME REMAINING 3:00 10:00 0:10 0:20 0:30 1:00 2:00 4:00 5:00 6:00 7:00 8:00 9:00 Complete the survey Please work independently for

  7. Crafting Quality Questions • Refers to the formulation of questions that are purposeful, clearly focused, and understandable. • Requires consideration of the kind of information being sought as well as the context in which it will be used.

  8. Presenting Questions to Encourage Engagement • Reminds us of the value of listening to a wide range of voices • Reminds us to use a wide variety of processes and strategies • Reminds us to find structure and facilitate involvement

  9. Extending Thinking • Encourage and support deep thinking • Use paraphrasing and prompting • Use wait time 1 and wait time 2 to assist people with their thought and verbal responses

  10. Creating a Culture of Inquiry • Establishing and nurturing norms to promote powerful and productive conversations • Using inquiry to build a climate of trust and mutual respect

  11. Leadership Functions • Maximizing

  12. Leadership Functions • Maximizing • Mobilizing

  13. Leadership Functions • Maximizing • Mobilizing • Mediating

  14. Leadership Functions • Maximizing • Mobilizing • Mediating • Monitoring

  15. Activity: M&M&M&M Read the scenario. Choose the function you believe should be used by the leader. Tell why you chose that function. • Maximizing • Mobilizing • Mediating • Monitoring

  16. M&M&M&M Activity TIME REMAINING 0:20 0:10 3:00 10:00 0:30 1:00 2:00 5:00 6:00 7:00 8:00 9:00 4:00 Choose the function you believe each school leader will use Please work independently for

  17. Meg Walton Her Role Her Goal

  18. Jan Davies Her Role Her Goal

  19. Angela Sullivan Her Role Her Goal

  20. Hank Ford His Role His Goal

  21. How Do Leaders Craft Quality Questions? • Identify Focus

  22. How Do Leaders Craft Quality Questions? • Identify Focus • Clarify Purpose

  23. How Do Leaders Craft Quality Questions? • Identify Focus • Clarify Purpose • Select a Process

  24. How Do Leaders Craft Quality Questions? • Identify Focus • Clarify Purpose • Select a Process • Word Carefully

  25. Example Our school improvement leadership team has been studying the results of the criterion-referenced state assessments, and we have detected a recurrent trend in certain demographic groups outperforming others. How could we best address this situation?

  26. Example Our school improvement leadership team has been studying the results of the criterion-referenced state assessments, and we have detected a recurrent trend in certain demographic groups outperforming others. How could we best address this situation? Error Jargon and difficult or inappropriate words: Use of educational jargon can cause a question to be unclear to all, but especially to non-educators

  27. Error and Example Match For the next few minutes, you will be working with a partner to match the example to the error. You will find a blue sheet of “Errors” and a yellow sheet of “Examples” on each table. Pair the questioning error with the example using the Error and Example Match sheet (in your folder). Be prepared to pose one of the questions in a better format using what we’ve learned about focus, purpose, process, and wording.

  28. Everyone Makes Mistakes TIME REMAINING 10:00 9:00 8:00 7:00 6:00 5:00 4:00 3:00 2:00 1:00 0:30 0:20 0:10 Match the Errors to Examples

  29. Maximizing The signs of outstanding leadership appear primarily among the followers. Are the followers reaching their potential? Are they learning? Serving? Do they achieve the required results? Do they change with grace? Manage conflict? ---Max De Pree, Leadership Is An Art

  30. MaximizingThe Leader’s Role • To make other people feel strong • To enable others to take ownership • To allow others to take responsibility • To enhance their self confidence • To involve others in decision making • To acknowledge others’ contributions • To give due credit

  31. Maximizing is most like…. • Scuba diving • Mountain climbing • Deep sea fishing • White water rafting Select the metaphor which best matches your thinking on this function. Tell why.

  32. Mobilizing Purpose is a unique source of energy and power… Purpose becomes a more powerful and enduring source of energy in our lives in three ways; when its source moves from negative to positive, external to internal and self to others. ---Jim Loehr and Tony Schwartz, The Power of Full Engagement

  33. MobilizingThe Leader’s Role • To get people on board • To motivate people to act • To mobilize people to accept a new mandate or program • To mobilize people to meet high expectations

  34. Mobilizing is most like…. • Conducting an orchestra • Directing a movie • Playing a video game • Baking a cake Select the metaphor which best matches your thinking on this function. Tell why.

  35. Mediating Conflict is neither positive nor negative in and of itself… Each of us has influence and power over whether or not conflict becomes negative, and that influence and power is found in the way we handle it. ---Dudley Weeks (1992,p 7)

  36. MediatingThe Leader’s Role • To create a learning community with shared leadership and responsibility • To support individuals working through a process • To help others see other’s point of view • To NOT assume the authoritarian role of judging who is “right” and “wrong” • To become the final arbiter of a disagreement only taken when other measures have failed

  37. Mediating is most like…. • Earth • Wind • Fire • Water Select the metaphor which best matches your thinking on this function. Tell why.

  38. Monitoring People need to know whether they’re making progress towards the goal or simply marking time. Standards help to serve that function. But standards and goals are not enough. People’s motivation to increase their productivity on a task increases only when they have a challenging goal and receive feedback on their progress ---James Kouzes and Barry Posner, The Leadership Challenge

  39. MonitoringThe Leader’s Role • To monitoring progress toward goal attainment • To establish a collaborative culture • To create measures by which to evaluate • To evaluate • To provide feedback

  40. Monitoring is most like…. • A roller coaster • An eighteen wheeler • A tricycle • A dump truck Select the metaphor which best matches your thinking on this function. Tell why.

  41. Peoplegraph A means by which your opinion or position is understood with or without verbal response Which leadership role do you most frequently take as a Title I Director for your county? Take a position at one of the four functions….

  42. Why do so many students fail algebra? Five Whys: Ask the question, which will generate other “why” questions and perhaps generate a potential cause. Someone in your group will generate a why question, others will respond which will produce answers and more why questions. “5” isn’t the magic number but keep asking until the root cause is uncovered.

  43. Resource A Examples of Closed and Open-ended Questions Resource B Structured Group Processes That Engage members of the School Community in Thinking and Dialogue • Data on Display • Final Word • Fishbone • Fishbowl • Five Whys • Focus Group • Force field Analysis • Four-Corner Synectics • Helicopter Visioning • Conversations • Interview or Conference • Interview Design • Peoplegraph • Questioning Circle • Reflective Questioning • Say Something • Thinkathon • Ink Think • Think-Pair- Share • Tuning Protocol Resource C The Quality Questioning Quotient A Self-Assessment

  44. Questions

  45. Leticia Lovejoy Leticia Lovejoy, Title I Reading Coordinator West Virginia Department of Education Building 6, Room 330 1900 Kanawha Blvd, East Charleston, WV 25305 Phone: (304) 558-7805 ext. 53217 lllovejoy@access.k12.wv.us

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