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Leading Through Change

Leading Through Change. Monday, October 29, 2012 NODAC 2012 Amanda A. McCarthy Allison K. Prelosky. Case Western Reserve University (CWRU). Located in Cleveland, OH Medium sized private research university 4,386 undergraduate students Approximate 1,400 new students

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Leading Through Change

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  1. Leading Through Change Monday, October 29, 2012 NODAC 2012 Amanda A. McCarthy Allison K. Prelosky

  2. Case Western Reserve University (CWRU) • Located in Cleveland, OH • Medium sized private research university • 4,386 undergraduate students • Approximate 1,400 new students • 2,233 Graduate Students • 3,407 Professional Students • Total Enrollment: 10,026

  3. Tell us about your changes!

  4. Changes at CWRU • Student Affairs to Enrollment Management • Presidential mandate to change orientation model from a summer session model to a week-long model • Move in physical office locations • Downsized staff • Creation of a first-year experience office and model

  5. Change Models and Theories • 12 Things Happy People Do Differently • 7 Secrets of Inspiring Leaders • Transformational Leadership

  6. Kotter’s 8-Step Model- An Overview • Leadership and change management guru, John Kotter • Introduced eight-step change process in the book, Leading Change • Methodology for dealing with large changes • Based on extensive research which defined an eight-step pattern associated with highly successful change efforts

  7. 1) Create a Sense of Urgency • The why and why now? • Importance and benefits of change • Be prepared for criticism, skepticism, and challenge • Lookout for support, allies, positivity, ideas

  8. 2) Pull together a guiding team • Change is a team sport • Refer back to allies, positivity, ideas – and some challengers, too! • Build the team – communicate, involve, find commonalities

  9. 2) Pull together a guiding team • Meet the Penguins!

  10. 3) Develop a change vision and strategy • What will be different and how will you make it happen? • May take some time! • Utilize team- expertise, brainstorming, research, assessment, benchmarking – NODA! • Build upon your history

  11. Discussion Questions • Why the change and why now? • What roles/attributes are needed on your team? • Who is your No-No? What is his/her importance on your team? • How will the future be different from the past? • What information, guidance, and research do you need to make your vision a reality?

  12. 4) Communicate for understanding and buy-in • Disseminate the vision and strategy to all • Make sure as many as possible understand, accept, and are ready to act and support it

  13. 5) Empower others to act • Remove barriers so that those who want to make the vision a reality can do so • Know your No-Nos

  14. 6) Produce short-term wins • People need to see progress towards the vision – create them as soon as possible

  15. Discussion Questions • How will you communicate your vision andwhat strategies would you implore to create buy-in? • Which constituencies will create the most challenges? How will you overcome them? • Who will you need to empower? What are their barriers? • What is the biggest opportunity to create a short-term win?

  16. 7) Don’t let up • Persevere through early success and continued challenges until the vision is a reality

  17. 8) Create a new culture • Hold onto new ways of behaving, making sure they succeed until they are strong enough to replace old traditions

  18. Discussion Questions • How can you keep internally motivated? • How can you continue to motivate your team and constituencies? • How will you celebrate success? • How will you continue progressing?

  19. Words of Wisdom • Ask questions, understand the change and expectations • Develop clear mission/goals/objectives • Anticipate fears and challenges but don’t let them get you down! • Build relationships and gain trust • Act as your own personal PR firm • Inspire others to seek solutions through challenge

  20. Words of Wisdom • Seek advice from constituencies; listen, be honest about results • Commiserate but be positive • Be OK with the results, no matter what they are • Reframe fears and turn them into advantages • Reward the change and the change-makers • Motivate internally and externally • Treat everything you do as a learning opportunity

  21. Change Inspiration • You can always better your best. ~Les Brown • If you do what you’ve always done, you’ll get what you’ve always gotten. ~Tony Robbins • Pay no attention to what the critics say; no statue has ever been erected to a critic. ~Jean Sibelius • Insanity is doing the same thing over and over again and expecting different results. ~Albert Einstein

  22. QUESTIONS?

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