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Labour Market Information Matters: A Service Delivery Approach

Labour Market Information Matters: A Service Delivery Approach. Linda Willis Manager, Career Services Alberta Human Resources and Employment. Presentation:. What are Labour Market Information Centres (LMICs)? Provincial Review of LMICs Policy Satisfaction Survey

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Labour Market Information Matters: A Service Delivery Approach

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  1. Labour Market Information Matters: A Service Delivery Approach Linda Willis Manager, Career Services Alberta Human Resources and Employment

  2. Presentation: • What are Labour Market Information Centres (LMICs)? • Provincial Review of LMICs • Policy • Satisfaction Survey • LMIC Specialist Training • Future Directions

  3. What are Labour Market Information Centres (LMICs)? • Network of service delivery centres across the province • A collection of labour market information products • Career planning and work search services • Delivered by AHRE professional and support staff

  4. Who Uses LMICs? • All Albertans

  5. To provide guided assistance to labour market information To assist Albertans in making informed career decisions To support Albertans in their work search Purpose of LMICs

  6. Objectives • Provide access to the information and resources • Assist in preparing for, finding and keeping employment • Increase awareness of information on AHRE and related government program and services and community resources • Increase self-sufficiency and decrease dependence on income support

  7. Intent of LMICs • Provide Albertans with current, timely, and accessible: • Labour market, career planning, and work search, Information and assistance

  8. Service Components • Information: • core resources • recommended resources • Work Search: • Job Order Bank • Career Planning • Software • ALIS • Community Connections • referrals

  9. Desired Outcomes As a result of accessing LMICs, clients are: • Better able to plan or take the next step • More aware of where to find help • More aware of where to find the information they need • More aware of options available

  10. Performance Measures • Satisfaction levels • Number of services provided

  11. LMICs Provincial Review • New provincial standards and guidelines • Provincial consistency • Provincial support • Internal delivery • LMICs Provincial Advisory Committee • Purpose and mode of operation • Membership • Achievements and ongoing projects

  12. LMICs Policy • Client centered • Service oriented • Guided assistance • HRE staff delivery • Information technology support

  13. LMICs Satisfaction Levels • Satisfaction = key performance measure (2004/2005 business plan) • Survey 2004/2005

  14. Information Collected • Reasons for visiting LMICs • Usefulness of resources and services • Ability to find information • Satisfaction with services

  15. Number of Services

  16. Top 4 Reasons for Visiting the LMICs • 67% searching for work • 61% using the phone, photocopier, or fax machine • 50% accessing the internet • 49% learning about jobs in demand

  17. Usefulness of Resources and Services

  18. Ability to Find Information

  19. LMICs Satisfaction Survey • 95% overall satisfaction • Target for 2004/2005 performance measure = 95% • Meet the target !

  20. LMI Specialist Training • FLMM-LMI Guidelines and Standards • Components of the LMI Specialist Training • Alberta Experience

  21. Future Directions • Emphasis on local labour market information • Increased employer/industry connections • Skills shortages • Career development policy • Learner pathways

  22. Further Information Linda.Willis@gov.ab.ca (780) 415-9729 Jeremy.Shepherd@gov.ab.ca (780) 644-1115

  23. What are the biggest challenges to providing labour market information? Discussion • What are some effective or innovative practices ?

  24. Thank You

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