Working from Home Understand the Technologies

1. Working from Home Understand the Technologies

2. Description This course is designed to give an overview of remote connectivity solutions which allow NIH employees to access resources at NIH from a remote location. This course is recommended for NIH employees who are interested in accessing resources on the NIH network with their home computer or while traveling with a mobile computer. NOTE: This course is NOT designed to be a “how to” on setting up a home network.

3. Objectives • Basic Internet connectivity options • Using VPN to connect to the NIH network • How to get an account • Login tips and troubleshooting • Telephones/Teleconferencing • Videoconferencing • Breeze™ for meeting collaboration • Email Personal Folders • Outlook Web Access (OWA) • Sending email attachments • Public Folders • Mapping a network drive • Securing your remote computer • Microsoft Home Use Program

4. Internet Connection Options

5. Internet Connection Options What is Cable Modem? Cable modem is a method of high-speed Internet connectivity that uses your cable television service. Cable modem is a shared connection. This means that the cable service in your neighborhood is shared among you and your neighbors - up to a limit set by the cable company. Because it is a shared connection, the connection speed will vary. The more people utilizing the cable modem connection at the same time, the slower the connection speed will be. Most cable television companies offer cable modem service in conjunction with your cable TV service. However, you should contact your local cable company to determine if this service is offered in your area. Most cable companies charge more for cable modem service if you are not one of their cable TV customers. Connection Speed: ~4 Mbps/384 Kbps to 6 Mbps/768 Kbps

6. Internet Connection Options What Do I Get While Connected Through a Cable Modem? Cable modem service provides a connection to the Internet only, and by itself will not allow you to access the NIH network. If you want to access the NIH network and Institute resources, you will also need to connect using a NIH VPN account.

7. Internet Connection Options How Do I Get A Cable Modem Account? Contact your local cable television company to see if the cable modem service is offered in your neighborhood. NIH/CIT does not offer cable modem service.

8. A computer. A cable modem/connection from an Internet Service Provider. A VPN account if access to the NIH network is required. Any software you require will need to already be installed onto the computer – the VPN client software can be installed from the remote location. Internet Connection Options Connections/Configurations What Will I Need?

9. Internet Connection Options What is DSL? DSL (Digital Subscriber Line) is a method of high-speed Internet connectivity. It is a digital line that utilizes your current phone line, but unlike dialup connections, DSL allows voice calls to be made over the same line as the digital signal. Contact your local DSL Service Providers – usually your telephone service provider – to determine if their DSL service is available in your area. Connection Speed: 768 Kbps/128 Kbps to 3 Mbps/768 Kbps

10. Internet Connection Options What Do I Get While Connected Through DSL? DSL services provides a connection to the Internet only, and by itself will not allow you to access the NIH network. If you want to access the NIH network and Institute resources, you will also need to connect using a NIH VPN account.

11. Internet Connection Options How Do I Get A DSL Account? Contact a DSL service provider to see if the service is offered in your neighborhood. NIH/CIT does not offer DSL service.

12. A computer. A DSL kit from the DSL Internet Service Provider. Any software you require will need to already be installed onto the computer – the VPN client software can be installed from the remote location. A VPN account if access to the NIH network is needed. Internet Connection Options Connections/Configurations What Will I Need?

13. Internet Connection Options What is Fiber Optic? Fiber Optic is a method of high-speed Internet connectivity that uses fiber optic cables rather than traditional copper wiring. Laser-generated light pulses are used to transmit data over these hair-thin strands of glass fibers. Connection Speed: ~5 Mbps/2 Mbps to 30 Mbps/5 Mbps

14. Internet Connection Options What Do I Get While Connected Through Fiber Optic? Fiber Optic services provides a connection to the Internet only, and by itself will not allow you to access the NIH network. If you want to access the NIH network and Institute resources, you will also need to connect using a NIH VPN account.

15. Internet Connection Options How Do I Get A Fiber Optic Account? Contact a Fiber Optic service provider to see if the service is offered in your neighborhood. NIH/CIT does not offer Fiber Optic service.

16. A computer. Fiber Optic Internet Service. A router – usually provided as part of the ISP service plan. A VPN account if access to the NIH network is needed. Any software you require will need to already be installed onto the computer – the VPN client software can be installed from the remote location. Internet Connection Options Connections/Configurations What Will I Need?

17. Internet Connection Options What is Dial-up? Dial-up or analog modem services use a modem connected to a computer and a telephone line to dial into an Internet service provider's (ISP). This method utilizes your current phone line though it does not allow voice calls to be made over the same line while connected to the Internet Service Provider (ISP). Connection Speed: 56Kbps

18. Internet Connection Options What Do I Get While Connected Through Dial-up? Dial-up services provides a connection to the Internet only, and by itself will not allow you to access the NIH network. If you want to access the NIH network and Institute resources, you will also need to connect using a NIH VPN account.

19. Internet Connection Options How Do I Get A Dial-up Account? Contact a Dial-up service provider to see if the service is offered in your neighborhood.

20. A computer with a modem. An analog telephone line. Dial-up account username & password. A VPN account if access to the NIH network is needed. Any software you require will need to already be installed onto the computer – the VPN client software can be installed from the remote location. Internet Connection Options Connections/Configurations What Will I Need?

21. Internet Connection Options Concerns for Dial-up Dial-up connections are considerably slower than “high-speed” or “broadband” connections such as DSL or cable modem. As such, you will find that when downloading that “small” file to your computer or opening that “small” attachment in that email may take a long time to download or open. Sometimes large downloads can cause the dial-up connection to “drop” or disconnect. Applications and the operating system of your computer can often have higher data transmission speed requirements that dial-up can provide.

22. Internet Connection Options What is VPN? Virtual Private Network (VPN) allows NIH employees to access the NIH network and Institute computing resources over a third-party Internet Service Provider (ISP). You will need to contact your third-party ISP to verify that the ISP allows VPN over their network. Connection Speed: Not applicable as this service uses your current Internet connection so it is dependent on that connection's speed.

23. Internet Connection Options What Do I Get While Connected Through VPN? Simply put, once the VPN software is installed on your computer and you are logged into the NIH VPN service, you are able to access the NIH network. With VPN, you can accomplish many of the same tasks as on your office computer. NOTE: Disconnecting from the VPN client allows you to resume using your Internet service for personal use. Supported Operating Systems: Windows 2000 -XP Mac OS X (10) Linux Solaris

24. Internet Connection Options How Do I Get A VPN Account? Contact your IC Administrative Office (AO). Each IC has its own policies & procedures on who is permitted & how access is requested. Once the account has been created, an email containing your account information and a link to the client software will be sent to you. The configuration documentation is located on CIT’s Remote Access web site & under VPN -> Connection/Configurations heading. http://remoteaccess.nih.gov/ NOTE: When accessing the CIT Remote Access web site, you will be prompted for your NIH Login username & password (credentials).

25. Internet Connection Options Connections/Configurations What Will I Need? A computer. An Internet connection which allows VPN An NIH VPN account The VPN client software Configuration documentation for your operating system

26. Internet Connection Options VPN Documentation It is recommended that you print the documentation from your office computer to take home with you. However, the documentation is available remotely from the web site – using your NIH Login username/password. The documentation includes a worksheet to gather information from your office computer that you will need when configuring VPN on your home computer. Mac OS X (10) Win2K VPN WinXP VPN

27. Miscellaneous Get the VPN documentation BEFORE going home Write down any errors you receive BEFORE calling the NIH Help Desk The NIH Help Desk does not perform setup “walk-through”. Please use the documentation to install, configure & use the remote access service For NIH Login (“network”) accounts, if you change your password while at the office & then try to use this new password on your home computer, you may not be able to do so if you do not login to VPN first. Network accounts such as your NIH Login account connect you to NIH-only resources such as your Home drive (H:) or to other resources such as your email, NIH Portal, etc.

28. Miscellaneous Remote access connections give you a connection to the Internet, nothing else. Once you are connected -- logged in - to the remote access service, its job is done. It is up to some other piece of software or service to give you the services you require: -- a web browser such as Netscape or Internet Explorer to browse web pages -- Windows Networking Services to access your H: (home) drive -- an email program such as Outlook to get your email It is important to note this distinction as it may save you a lot of time & frustration. If you need to contact a technical support group, this will make the resolution easier & quicker.

29. The Worksheet What You Need – The Worksheet For each of the bulleted items, further information is provided in the Notes section below (located in the remote access user guide). An NIH Login account: _________________ & password: ______________________ You may need local Administrative account permission to your remote computer. A list of your NIH network drives (drive letter, server name & shared folder name) A high-speed Internet connection such as DSL or cable.

30. Connecting / Logging In

31. Connecting / Logging In Remote Computer

32. Connecting / Logging In Turn on your computer. Remote Computer

33. Remote Computer Connecting / Logging In

34. Remote Computer Connecting / Logging In Microsoft Windows 2000 or XP Professional – NIH-owned: Login to VPN before logging into Windows

35. Remote Computer Connecting / Logging In Microsoft Windows 2000 or XP Professional – non-NIH owned: Login to the computer All other operating systems – login to the computer

36. Connecting / Logging In Microsoft Windows 2000 or XP Professional – NIH-owned: VPN is already running if you logged into it before the login to Windows. Remote Computer All other operating systems – launch/open the VPN client.

37. Connecting / Logging In Login to VPN with your NIH Login (credentials). Remote Computer

38. Connecting / Logging In If successful, you will see the US Government Computer System Warning Banner. Click on the Continue button. Remote Computer

39. Connecting / Logging In Congratulations! You are logged into VPN & can access NIH-only resources. Remote Computer

40. Connecting / Logging In Router / DSL / Cable Modem Remote Computer

41. Connecting / Logging In Internet Service Provider Router / DSL / Cable Modem Remote Computer

42. Connecting / Logging In Internet Service Provider Internet Router / DSL / Cable Modem Remote Computer

43. Connecting / Logging In Internet Service Provider Internet Router / DSL / Cable Modem Remote Computer NIH VPN Server

44. Connecting / Logging In Internet Service Provider Internet Router / DSL / Cable Modem Remote Computer NIH VPN Server NIH Login

45. Connecting / Logging In Internet Service Provider Internet Router / DSL / Cable Modem Remote Computer NIH VPN Server NIH Login

46. Connecting / Logging In Internet Service Provider Internet Router / DSL / Cable Modem Remote Computer NIH VPN Server NIH Login NIHnet Email Server ITAS

47. Connecting / Logging In Internet Service Provider Internet Router / DSL / Cable Modem Remote Computer NIH VPN Server NIH Login ICnet NIHnet Email Server ITAS

48. Connecting / Logging In Internet Service Provider Internet Router / DSL / Cable Modem Remote Computer NIH VPN Server NIH Login ICnet NIHnet Web Server Email Server H: Drive Server ITAS

49. Connecting / Logging In Common VPN Errors & Troubleshooting I keep getting the message “the necessary VPN subsystem is not available. You cannot connect to the VPN server.” What should I do? If you have just installed the VPN client but have not restarted your computer, then restart the computer & try to connect with VPN again. Otherwise, refer to the set up documentation appropriate for your operating system: • Use your web browser to go to: http://remoteaccess.nih.gov/ and click on the VPN tab (left side) and then click on the sub-heading entitled “Connections/Configurations” • Check that the settings are correct. If they are correct then uninstall then reinstall the VPN client.

50. Connecting / Logging In Common VPN Errors & Troubleshooting I’m getting the error message “Error 14 access denied”. How do I fix it? Error 14 means that an incorrect username or password was entered. Make sure you are using your NIH domain account username and password (i.e. the account you login to your office computer/email account with). NOTE:The username and password is case sensitive. Check that your CAPS LOCK key is not suppressed.