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LISTENING & RESPONDING EFFECTIVELY

LISTENING & RESPONDING EFFECTIVELY. WARNING ~ EXPLICIT CONTENT. THE FOLLOWING PRESENTATION IS INTENDED FOR EDUCATIONAL PURPOSES BUT CONTAINS MATERIAL THAT MAY NOT BE SUITABLE FOR ALL VIEWERS. VIEWER DISCRETION IS STRONGLY ADVISED. Topic outline. 1. Listening definition

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LISTENING & RESPONDING EFFECTIVELY

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  1. LISTENING & RESPONDING EFFECTIVELY

  2. WARNING ~ EXPLICIT CONTENT THE FOLLOWING PRESENTATION IS INTENDED FOR EDUCATIONAL PURPOSES BUT CONTAINS MATERIAL THAT MAY NOT BE SUITABLE FOR ALL VIEWERS. VIEWER DISCRETION IS STRONGLY ADVISED.

  3. Topic outline 1. Listening definition 2. Ten obstacles in listening process 3. Effective listening 4. Six effective listening strategies

  4. Have YOU ever experience this?

  5. Listening: Definition Listening is a complex process (choosing what to be heard, pay attention, try to understand and remember) that happen when we response to sounds (that represent certain meaning) we hear. [so what is one major difference between Listening & Hearing?]

  6. Definition: Response Response can be shown in various forms, for example the movement of parts of body (moving your body wildly when listening to your favorite music group live in concert), or (Singing along as a return to a song delivered, ) or in a more complex form, (thinking about the message being delivered by the lead singer, and followed by an effort to remember the message.)

  7. Generation y

  8. Generation x

  9. Generation Z?

  10. Why do we listen? • To think (mental process) and learn something • To get information • To feel the feelings of others • To socialize • To entertain and to sooth our feeling

  11. 10OBSTACLES in listening process

  12. 1. FOCUSING ON PERSONAL AGENDA While a lecturer is talking, your mind is focusing or thinking of, something else related to yourself ‘This subject seems so tough...how would I survive?’ or something that related to the speaker, ‘Hmmm he/she looks so serious...I am afraid even to ask a permission to go to the ladies’ The personal matters that are not related to the topic discussed is called personal agenda.

  13. 2. THINKING OF OTHER MATTERS While the speaker is talking about human negative attitude, you are thinking of ... The heavy downpour outside...the beautiful/handsome someone you just met prior to this class.... which is not relevant to the topics discussed.

  14. 3. EMOTIONAL DISTURBANCES While communicating, you are shrouded with various kind of emotion: ‘ANGRYbecause you had to get up early to attend UUT122 class’ ‘SAD because you had been cyberbullied on Facebook’ ‘BORED andFRUSTRATED because you forgot to save the assignment you just typed’ ‘RESTLESS because your gf/bf caught you red handed after having an affair on a social network’

  15. 4. HEALTH DISTURBANCES While information is delivered, you are focusing on: your stomachache after having an uncooked maggimee last night,

  16. 5.CRITISIZING THE SPEAKER While evaluating, what you are doing is to look for the good or bad aspect of the thought (idea, proposal, opinion or reason), behavior or characteristics (height, body size, beauty) of the speaker. Listening process will be strongly abandoned if you are trying to look for the negative aspects of the thought or behavior or outstanding characteristics (e.g., too fierce) of the speaker.

  17. 6. RATE OF SPEECH There are people who are able to talk very fast until we are not able to process the messages delivered.

  18. 7. INFORMATION OVERLOAD Information overload makes our mind feel tired. The tired mind makes us feel bored. Actually the boredom state is the factor that avoid us from listening effectively.

  19. 8. EXTERNAL DISTURBANCES ...is stimuli in the form of sound, climate, temperature, other people who talks, or people who comes in and out while the speaker deliver his/her speech.

  20. 9. MAKING WRONG ASSUMPTION You are trapped in this phenomenon when you : (1) feel that you already know about the information that will be delivered, (2) assume that the information going to be delivered is too simplefor you to think of, (3) assume that the information going to be delivered is too complexfor you to think of.

  21. 10. MAKING PREMATURE JUDGEMENT You tend to evaluate others before they were given the chance to give explaination, especially if your ideas are against their ideas. In this situation normally you will think of a stategy and ways on how to ambush them in order to show weakness in their thinking or ideas. The purpose of the ambush is to gain personal winin the battle of ‘whose idea is the best’.

  22. EFFECTIVE Listening

  23. Definition Effective listening is the process of focusing on the messages heard (listen with ears), detemining, analysing and determining the speaker’s thought (‘listen’ with your heart), and ended with responding accordinglyto the messages delivered.

  24. 6effective listening strategies

  25. 1. Determine the purpose of listening Why do you want to listen? learning? to get information? to feel other people’s feeling? socializing? For entertainment? For a different purpose, you need a different listening strategy.

  26. 2. Try to identify the speaker’s pattern of thought Identify how the speaker develope his/her thinking technique: The Process of the speaker’s thinking – the way the speaker’s deliver information ? [Casual?, urgent? etc] Definition – try to understand the speakers situation Cause and Effect – what is the outcome of the message being delivered etc.

  27. 3. Summarize the information into main ideas If the messages heard are extensive due to the comprehensive details, think inductively (specific to general). Conclude the information into a sentence or several short sentences which can represent an idea or several main ideas.

  28. 4. Listen emphathetically When you listen to the speaker who is trying to share their feelings, listen emphatetically; be patient and try to feel their emotions. Their facial expression should be able to show you their feelings: the madness or happiness they feel. When they talk you should focus on their face or eyes. continue...

  29. ...from previous slide. Provide social support, for examples: • Touch their shoulder and say, “I believe you can stand the challenge.” • Promise the speaker that you will keep the information shared with you as a secret between you. • Say that you are sorry that the speaker has to face the situation or problem. • Give hope to the speaker. • Help the speaker in the form of assistance or monetary if you are able to do so. • Together pray for their happiness in the future undertaking.

  30. 5. Change the obstacles into purpose Examples: Restrain your personal agenda (until when class ends…), and try to choose a better time to share your agenda. Remind yourself to hold back your emotion, especially the negative feelings. Do not criticize the speaker, focus on the message. Change the ‘ambush’ strategy (eg: asking questions that out of speaker’s expertise) always remind yourself that if others have weakness, so do we.

  31. 6. Do not trust your ability to memorize If your listening purpose is to gain knowledge and information, make it a habit to jot down important information that needed to be memorize; summarize the important points. Do not trust your ability to memorize. Information will disappear as soon as we heard it if we do no try to remember it as soon as possible or as often as possible.

  32. However apart from all that, the most important fact is that you CAN hear & listen…

  33. for you to ponder Video 1

  34. Video 2

  35. That’s how vital sound is to human…so please appreciate the God’s gift by listening and responding effectively.. See you again

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