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Active Listening

Active Listening. Overview of Presentation. What is active listening? Why do we practice it? How do we practice it?. What is active listening?. Active listening involves: communicating verbally and nonverbally practicing “uninterrupted” listening restating the message

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Active Listening

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  1. Active Listening MSL102_06 - Active Listening

  2. Overview of Presentation • What is active listening? • Why do we practice it? • How do we practice it?

  3. What is active listening? Active listening involves: • communicating verbally and nonverbally • practicing “uninterrupted” listening • restating the message • observing the sender’s nonverbal signals

  4. Why practice active listening? • Helps us understand others better • Show others we respect them • Allows us to receive accurate messages • Enables us to respond appropriately

  5. How to practice active listening • Physical environment • Attending posture: SOLER • Listening skills • Questioning skills

  6. Physical environment • Ensure privacy • Minimize interruptions • Eliminate barriers

  7. Attending posture Nonverbal skill = SOLER • S= squarely face person • O= use open posture • L= lean toward the person • E= use eye contact • R= relax, keep it natural

  8. Listening skills • Reflective statements get at the real meaning • Nonverbal and verbal cues often conflict! • Recognize nonverbal posture: It’s the real thing! bored overwhelmed closed

  9. Questions skills • Ask questions…not too many • Avoid “why” questions • Ask open-end questions

  10. Active Listening

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