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Higher Education Top-Ten IT Issues 2007

Higher Education Top-Ten IT Issues 2007. Top-Ten IT Issues – National CIO Survey Results. Funding IT Security Administrative/ERP/Information Systems Identity/Access Management Disaster Recovery/Business Continuity Faculty Development, Support, and Training Infrastructure

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Higher Education Top-Ten IT Issues 2007

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  1. Higher EducationTop-Ten IT Issues2007

  2. Top-Ten IT Issues– National CIO Survey Results • Funding IT • Security • Administrative/ERP/Information Systems • Identity/Access Management • Disaster Recovery/Business Continuity • Faculty Development, Support, and Training • Infrastructure • Strategic Planning • Course/Learning Management Systems • Governance, Organization, and Leadership for IT

  3. Top-Ten IT Issues Chico Comparison Indicators • Green – Leading / On Target • Yellow – Ongoing Progress • Red – Little To No Progress

  4. #1 Funding IT • Identify revenue streams that are better aligned with the current drivers of IT costs • New Communications Rate Structure (port charge model) • Data Center server support charges • User Services charge for non-supported equipment • Web Services charge back service (does not meet demand) • Technology fee generating $1.5 – $3M per year to support academic excellence (e.g., classroom tech., labs, desktops, accessibility, and discipline based tech.)

  5. #1 Funding IT • IT budget flexibility • Limited flexibility in base budget • Flexibility opportunity – training and staff reassignment

  6. #1 Funding IT • Decision-making process implemented to free up portions of IT budget for innovative uses • Enterprise Technology Planning and Support Expenditures

  7. #1 Funding IT • Implement or enhance IT governance process to align IT priorities with institutional goals Information Technology Executive Committee (ITEC) Vice Provost for Information Resources/CIO Chico Information Systems Committee (CISC) University Technology Advisory Committee (UTAC)

  8. #2 Security • Consistently enforced privacy and security policies, best practices, and guidelines that extend across the enterprise (e.g., EM 97-18; server security best practices; SSN use guidelines) • Senior administrators recognize roles as information stewards • IT security viewed as a funding priority • Formal, documented incident-response plan with notification procedures. Trained forensic staff • University Police -- User Services -- Security Office • Security awareness and training program

  9. #2 Security • Appropriate infrastructure in place to improve security Optimized Level 5 Target Maturity Model Automated, campus-wide, best in class Managed / Measurable Level 4 Documented / Implemented Level 3 Adopted by campus, audit for compliance, manage to metrics Repeatable Level 2 Published standards & procedures, commitment to training, expect adoption, can not detect deviations Start Similar procedures & tools, no formal training, high reliance on individual Initial / AdHoc Level 1 Recognized need, silo efforts

  10. #3 Administrative/ERP/Information Systems • Availability of and/or ready access to timely information for strategic planning and decision making • Data warehouses -- Score card process -- Reporting systems • Improved processes, operational efficiency gains • Re-engineered processes • Improved services for students, faculty, staff, and administrators • Institutional integration of major systems/packages with its ERP without major customization • WebCT/Vista (Learning Management System) • Ad Astra (Classroom scheduling) • Cashnet (Fee payments) • Identity Management Infrastructure • Sustainable institutional IT resources to improve systems and keep up users’ productivity in the new environment • Enterprise Technology Budget allocation

  11. #4 Identity/Access Management • Trained staff to select, deploy, and manage I/AM solutions • Institutional strategy for managing digital identities • Help students, faculty, and staff understand their legal rights and responsibilities as well as manage and protect their identities • Institutional assessment and limitation of the use of SSN and other identifying data • Campus leaders recognize their roles as information and identity stakeholders • Formal establishment of ownership of identity data maintained on campus systems • System provides granularity of roles for authentication to services (e.g., deans/managers/chairs)

  12. #5 Disaster Recovery/Business Continuity • Staff, equipment, information available to continue functioning in the event of an incident – assessment of processes • Mission critical processes defined • Documented and tested disaster recovery and business continuity plan • Campus plan documented; requires thorough testing • Unisys has disaster recovery protocol in place for ERP • Stakeholder commitment to testing recovery modules on an annual basis to prevent false sense of security and improve underlying processes

  13. #6 Faculty Development, Support, and Training • Faculty understand their students and how they perceive technology • Feedback - 2006 Faculty/Student Strategic Planning Forum

  14. Faculty Vision of Technology

  15. Student Vision of Technology

  16. Student/Faculty Vision Alignment

  17. #6 Faculty Development, Support, and Training • Appropriate faculty training and support • Majority of faculty agree that Chico provides adequate technology training and support Faculty Technology Survey Results

  18. #6 Faculty Development, Support, and Training • Faculty Development • History of working with faculty to provide opportunities/awards, etc. • Development opportunities coordinated by Academic Affairs (e.g., CELT) Faculty Technology Survey Results

  19. #7 Infrastructure • Replacement plan for servers, appliances, network devices, and other hardware • Covered by IT strategic plan (largely depends on IRES and ETPS budget) • Network and systems administrators have tools and training to automate problem detection and notification • Network and critical applications servers with built-in redundancy (e.g., WebCT/Vista, TII/ITRP) • Effective management of accelerating requirements for systems and storage • Plan for development and growth of more data warehouses, repositories, digital collections, etc. • Evaluation or deployment of server virtualization technology • Initial deployment underway • Meeting current demand for wired and wireless connectivity • 100 hubs installed, campus wide deployment tied to TII/ITRP

  20. #8 Strategic Planning • IT strategic plan connected to institutional plan • Communication plan to inform all constituents about IT planning activities • IT strategic plan drives budget priorities and investments • Goals realistic and reachable – including ‘stretch’ goals • Plan accountability with credible metrics for gauging progress – benchmarks included as short- and long-term yardsticks of success • Strategic plan review and update process • Strategic planning process aligned with institutional decision-making

  21. #8 Strategic Planning • IT Strategic Plan visibility • Faculty Technology Survey results indicate that approximately 80% of the faculty respondents believe Chico has a good IT strategic plan

  22. Enterprise Technology Roadmap

  23. #9 Course/Learning Management Systems • Commercial or open source application • Commercial – WebCT/Blackboard Vista • Reduction of costs through a consortium agreement • Contract agreements at Chancellor’s Office level • Integration points – CMS, library, portal, etc. • Training and support resources • Multi-level training – one on one, one hour, and day long workshops • Smooth transition when changing/upgrading systems • WebCT to Vista complete by December 2007 • Planning for high availability with sufficient failover • Significant hardware upgrades; on-going analysis

  24. #9 Course/Learning Management Systems • Assessment of how the C/LMS affects teaching and learning • Faculty and students make significant use of on-line instructional technology Chico LMS/APO data

  25. #10 ITGovernance, Organization, and Leadership • Governance structure that facilitates planning, prioritizing, and implementing IT issues • Institutional executive team understands the role of an IT leader is about the ability of a campus to achieve goals and objectives through technology • IT leader interaction with campus executives and academic leaders • IT leader participating on institutional strategic planning bodies • Established IT advisory structures that are broadly representative • Developing IT leaders for the future; leadership-development path in place • Campus IT organization coordination with state-level governance structures

  26. Funding IT Security Administrative/ERP/Information Systems Identity/Access Management Disaster Recovery/Business Continuity Faculty Development, Support, and Training Infrastructure Strategic Planning Course/Learning Management Systems Governance, Organization, and Leadership for IT Chico IT Scorecard

  27. Focus Areas • Discipline based academic technologies • Funding issues • Classroom technology equipment and support, funding, and scope • Refresh plan • Consistent funding strategy • Faculty and staff development • Campus web development • Stakeholders sharing common technology vision • Knowledge management initiative

  28. Top-Ten IT Issues Questions?

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