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SLA for Cloud Services

SLA for Cloud Services. 1. What is Project OpenCloudware?. Co-funded collaborative R&D project, 18 partners Enables to easily build, generate and operate enterprise distributed applications ( SLA ) for deployment on any cloud Their modeling ( SLA ) , assembly and build

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SLA for Cloud Services

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  1. SLA for Cloud Services 1

  2. What is Project OpenCloudware? Co-funded collaborative R&D project, 18 partners Enables to easily build, generate and operate enterprise distributed applications (SLA) for deployment on any cloud Their modeling (SLA), assembly and build Their deployment (SLA) and operation (PaaS) On multiple infrastructures (Multi-IaaS) 3 years (Jan 2012 – Dec 2014) Supported by the French FSN (Fonds National pour la Société Numérique) Co-labeled by the Minalogic, Systematic and SCS Pôles de Compétitivité 2

  3. Project Partners • Large Corps • Bull • France Télécom – Orange • Thales Com • Thales Services • SMEs • ActiveEon • eNovance • eXo Platform • peergreen • Petals Link • UShareSoft • Academic • Armines/Ecole des Mines de Nantes • IRIT – INP Toulouse • Télécom Paris Tech • Télécom Saint Etienne • Univ. Joseph Fourier • Univ. Savoie - LISTIC • INRIA • Open Source organisation • OW2 3

  4. Use case OpenCloudware vApp component1 component2 component3 SLA bindings The user needs a public IP, modifies the vApp description and redeploys. Latency changes, which indicates that OpenCloudware has moved VMs to a closer IaaS OpenCloudware Self Service Portal Contiuous Build, Maven, Hudson ... Service Plan Builder (vApp++ Creation & Configurations) TemplateGallery: AaaS, JavaEE, OSGi, Services End to end Cloud Modeling Meta Data and Modeling Tools Performance / Load testing as a service Billing PaaS Orchestration Service Logic Install & Deployment Self-Management PaaS Runtine Self-Controler Sky Computing ( Provisioning ) VM Placement VM Multi- Cloud Provisioning Billing Logs Multi-Cloud IaaS Controler (API) Federation Layer 4

  5. Informative References • ETSI EG 202 009-1: "User Group; Quality of telecom services; Part 1: Methodology for identification of parameters relevant to the Users". • ETSI EG 202 009-2: "User Group; Quality of Telecom Services; Part 2: User related parameters • ETSI EG 202 009-3: "User Group; Quality of telecom services; Part 3: Template for Service Level Agreements (SLA)". • ETSI DTR/CLOUD-0012-SLArequirements, "SLAs for Cloud Services“. 5

  6. Life cycle OpenCloudware : Provisioning (Customer Cloud) SLA Mapping In/Out Contract 6

  7. SLA levels Client Fournisseurs Service Réseaux Virtualisation Equipements Virtualisation Virtualisation 7 7

  8. SLA notions Signataires Partenaires Fournisseur Services Stratégies Garanties Financières Juridiques Contraintes Techniques 8 8

  9. KPI & KQI / TMF 9

  10. Example of propositions • Service Cloud life cycle • SLA levels • SLA  SLS • Criteria and parameters associeted • Assurance / monitoring of QoS parameters 10

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