South Northants Homes Daventry & District Housing

1. South NorthantsHomesDaventry & District Housing Supporting Housing Partnership Kettering Conference Centre 28th February 2013

2. And Now For Something Completely Different

3. Welcome & Introductions • Hayley Davies & Paul Calland • Stock transferring organisations • Part of Group structures • Cover the South West of the County • Geographically very rural • Combined 1737 homes for older people; • 16 schemes providing 436 homes • 1299 bungalows • 509 private lifeline customers • 2246 older and vulnerable people supported • Both QAF ‘A’ rated services

4. The Reality • We carried on providing the same services that the Council had; • Same operating environment, continued contract with NCC to deliver the service; • We managed, much loved, old fashioned “Warden controlled” schemes; • We were subsidising the service in some way; • We knew the situation couldn’t stay the same.

5. Changing Agenda • Changes to the Supporting People framework were happening; • Budget cuts were on their way; • The Health and Social Care Bill came in 2011, and people were waking up to the fact that housing and health were intrinsically linked; • We needed to evidence how our services linked to the prevention and demand strategy; • We operated a one size fits all product that did not meet customer need; • We needed to utilise technology – do more for less; • We realised it was a great opportunity to look to expand what we did and prevent duplication; • It gave us a perfect platform to work in partnership.

6. What did we do ? • We shared….service provision, our costs, case studies, our contacts, best practice, board reports – we even shared our staff; • We eradicated….competition, price differences, postcode lottery, duplication; • We consulted ….each and everyone of our customers; • We carried out …. a time and motion study of our support staff; • We kept looking ....at ways to increase our income and become less grant reliant; • We sought external verification …. and commissioned a Social Return on Investment study.

7. What did we achieve together? • Created a collaborative approach (joint expression of interest outlining our intentions for the next two years) • Jointly negotiated and secured funding until 2014; • Introduced a menu of choice for our customers, based on need; • A promise to carry out over 105,000 wellbeing visits each year; • Agreed and fixed a pricing structure; • Provided joint training to staff across both Organisations; • Joined the consortia for out of hours monitoring at a much reduced price;

8. We did a few things on our own.. • Reviewed and restructured the team; • Implemented mobile technology, substantially reducing admin; • Converted an under-utilised guest room into a hospital discharge unit; • Introduced IT equipment in all schemes; • Started a lunch club serving hot food; • Recruited volunteers • Introduced rent tolerance • Reviewed and restructured the team; • New Social Inclusion Post • IT Equipment in all schemes • Rolling out Village Agents with SNVB • Introducing Lunch Clubs • Converted an under-utilised bungalow into a hospital discharge unit;

9. Did we meet our Outcomes? • Our standard and quality of service has not been affected; • 90% + of tenants are satisfied or very satisfied with support services; • We are now able to do more with less; • We understand our customers needs, and only visit those who need and want the support; • We have reduced travel time, paperwork and wasted visits; • We have increased time available to do more social & well-being activities; • We are ensuring funding is spent on “people” and not tasks. YES

10. More changes = More Opportunities We can’t stand still • Joining up and working together on other services • Looking to work with other Partners e.g.: Volunteer Co-Ordinator; • Making best use of our stock; rationalising and reviewing; • Looking into social enterprises which benefit the residents in our communities. • Using our schemes as community hubs; • Sourcing other types of funding. • Linking with local GP commissioning. • Mobile working • Representing Housing on Health and Wellbeing boards.

11. Any Questions ?