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Understanding Workers' Needs and Wants for Improved Performance

Learn to distinguish between needs and wants in the workplace and how meeting workers' individual needs can lead to improved performance. Assess and address the different levels of needs to create a more productive and satisfied workforce.

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Understanding Workers' Needs and Wants for Improved Performance

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  1. Objectives • Distinguish between Needs and Wants • Establish the relationship between improved performance and the matching of workers’ needs to job activities • Learn to assess Needs and Wants

  2. “ Far and away the best prize that life offers is the chance to work hard at work worth doing.” Theodore Roosevelt Why Do People Work?

  3. Why Do You Work? Write down some things you want or get from your job.

  4. Your Assignment Meet The Crew

  5. Workers as Individuals • Each worker wants different things from his/her job • An effective supervisor can take advantage of these individual differences

  6. Different Levels of Need Growth Basic Self-esteem Social

  7. Basic Needs • Many can be satisfied by money— food, shelter, clothing • Feel safe and comfortable in their working environment • To be a contributing member of society • To feel good about themselves

  8. Social Needs • Satisfy need for sharing thoughts and experiences • Relationship to crew members • Relationship to supervisor

  9. Growth Needs • Using/sharpening existing skills or developing new ones • Increasing knowledge • Unique to each individual • Extend beyond workplace

  10. Self-esteem Needs • To be proud of who we are • To have a worthy or meaningful purpose • To receive recognition • Unique to each individual—all the above points may not apply

  11. Factors Affecting Needs • Changes in home life • New friends • New skills • Organizational changes • Physical changes

  12. Needs Cycle Worker With Several Needs Obtains Want, SatisfiesStrongest Need? WorkerDevelops Several Wants Motivated to obtain Strongest Want

  13. The Profile Exercise 3.2: Creating Your Profile

  14. You want me to do what?!? Profile my whole crew?

  15. Mental Profiles • Just keep some mental notes on: • What they enjoy • Things they say • Requests they make

  16. The Rest of the Story “The Crew Strikes Back”

  17. The Crew Profiles Exercise 3.3: Subordinate Profile

  18. So, Now What? • Categorize the results • Identify the Needs • Make honest efforts to satisfythem

  19. Addressing Basic Needs • Opportunities for overtime • Explore advancement opportunities • If not possible, make sure they know why

  20. Addressing Social Needs • Look for assignments that require a team effort • Solitary activities should be avoided • Is it work-related?

  21. Addressing Growth Needs Provide opportunities for • Learning new things • Making decisions • Developing skills

  22. Addressing Self-esteem Needs • Awards • Personal recognition • Special Opportunities

  23. Needs/Wants/Productivity ?

  24. Holes/Needs Patches/Wants Needs/Wants/Productivity Your Crew

  25. Needs/Wants/Productivity Your Crew

  26. Needs/Wants/Productivity Your Crew

  27. Needs/Wants/Productivity Your Crew

  28. Needs/Wants/Productivity Your Crew

  29. Key Points • While the organization wants four things from its workers, the workers may want any number of things from their jobs • Wants differ between people and they change over time • Wants are reflections of Needs, we do not always recognize our true Needs • We strive to obtain things we hope will help satisfy our strongest need

  30. What You Have Learned • Distinguish between Needs and Wants • Establish the relationship between matching of workers’ needs to job activities and improved performance • Learn to assess Needs and Wants

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