Glocalizing IT Standards for Virtual Asia

1. Glocalizing IT Standards for Virtual Asia Prof. Dr. Ahmad Zaki Abu Bakar Chairman Malaysian National Information Technology Standards CommitteeofSIRIM Professor Faculty of Computer Science & Information Systems Universiti Teknologi Malaysia

2. My Proposal in Myanmar, 1999 • The Problem: • Standardization of IT Requires: • A Lot of Time & Effort • Many Resources • National Commitment • Next Step for GII Implementation • Popularize Usage of IT Standards • Introduce to IT Industry • Creative ways • Emphasis on Software Developers

3. Incorporating IT Standardization into Software Development • How to apply IT standards into Software Engineering (SE)? • Consider SE Life Cycle Models • Build-and-fix • Waterfall – Most Widely Used • Rapid Prototyping • Incremental • Synchronize-and-stabilize • Spiral • Object-Oriented - Latest

4. Consider Commercial Product Design Practice • Aim • High Quality • Conformance to International Req. & Standards • Use ‘Design for...’ • ‘Design for’ List • Design for market (DFMk) • Design for manufacturing (DFM) • Design for assembly (DFA) • Design for testability (DFT) • Design for Usability (DFU) • Design for serviceability (DFS) • Design for OHSA (DFOHSA) • Design for Green (DFG) • Design for Conformance (DFC) • Design for International (DFI)

5. Design For Glocal • If Design for International • What about Design for local? • Why not use…Design for Glocal (DFGL) • Global & Local • Term Glocal • Asma Abdullah, 1996 • “Think Global, Act Local!” • Software Globalization & Localization

6. For Software Quality • For Takeshi’s Quality Characteristics • Functionality • Reliability • Efficiency • Security • User-Friendliness • Maintainability • Flexibility • Portability • Testability • Interoperability • Installability • Reusability Please Insert Glocalability

7. i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i Towards Information Utility i Information Appliance Universal Connectivity Client/Server Minis, PCs, IT, Islands Mainframes Distributed and Networked Personal Computing Cooperative Computing Internet Information Utility Centralized Computing 1960’s and 1970’s 2000 and Beyond Source: HP & MIMOS

8. Information Utility When computing and access to information is available and affordable to anyone, anytime, anyplace like ... water electricity telephone Information utility

9. Virtual Asia • The wonder of ICT • Internet Technology creates • Virtual organizations • Virtual/cyber worlds • Borderless world • Asian organizations & country can be interconnected to form Virtual ASIA

10. Latest Development • Malaysia has embarked on K-Economy • Japan’s e-Asia • E-ASEAN • What can we do to reduce Digital Divide? • What can we do for K-economy, e-Asia & e-ASEAN?

11. Malaysia’s National IT Agenda • Education • Skills development • Acculturation People Access andEquity Qualitative Transformation Civil Society (Vision 2020) Applications • Indigenous content development • Interactivity • Infotainment, Edutainment, Infocommunication Infostructure Creating Value • Network • Affordable appliances • Legislation

12. Electronic Business SOME TECHNOLOGIES USED: SOME INFORMATION GATHERED: SEARCH ENGINE SEARCH BEHAVIOR BUYER LOCATES GOODS ON-LINE CATALOG BROWSING BEHAVIOR RECOMMENDER AGENT CUSTOMER PREFERENCES CONFIGURATOR SELECTION OF GOODS EFFECTIVENESS OF PROMOTIONS SHOPPING BOT BARGAINING STRATEGIES AGGREGATOR PRICE SENSITIVITIES INTERNET NEGOTIATION AUTOMATED AGENTS PERSONAL DATA TRANSACTION PROCESSOR SALE MARKET BASKET DATA INTERCHANGE CREDIT/PAYMENT INFORMATION CRYPTOGRAPHY PAYMENT E-PAYMENT SYSTEMS DELIVERY REQUIREMENTS DELIVERY TRACKING AGENT ON-LINE PROBLEM REPORTS ON-LINE HELP POST-SALE SERVICE CUSTOMER SATISFACTION BROWSER SHARING FOLLOW-ON SALES OPPORTUNITIES INTERNET TELEPHONY

13. GOODS MONEY Plan Source Make Deliver Source Deliver Make Supplier Customer Customer’sCustomer Your Company (internal or external) (internal or external) Source Make Deliver Deliver Supply Chain Operations Reference Model Plan Source Make Deliver The Electronic Supply Chain Source Suppliers’Supplier CORPORATE BOUNDARIES SOURCE: A. BIFFI, PF. CAMMUSONE

14. Bricks v. Clicks Digital Divide DATA-POOR BRICKS CLICKS DATA-RICH SOURCE: NUMA-Q (IBM)

15. Find Customers Acquire Customers Inform Customers Fulfill Customer Request Retain Customers Service Customers Mass competition Increased revenue Customer retention Profitable relationship management Efficient & effective business practices Business Driver 1

16. Demand management Supply Chain Management Execution Distribution / Logistics Demand fulfillment Service & maintain Global competition Increased throughput Customer responsiveness Inventory reduction Efficient & effective process Return on assets Business Driver 2

17. New Business Modelfor Virtual Asia From To • Mass production • Effective use of capital • Improved efficiency • Internal focus • Mass customization • Effective use of knowledge • Reducing time to market • Customer-centric

18. Mass Personalization • Treating each user as an individual • key is INFORMATION • How to acquire and store information about customers • Cookies • Question and response • Clickstream analysis • How to use the information effectively • Personalization technology • Customer relationship management • real v. cyber world

19. eCommerce Technology • Internet • Access security • Mobile technologies • Cryptographic security • Web architecture • Search engines • Data interchange • Data mining • Multimedia • Intelligent agents • Databases

20. eCommerce Requirements Catalogs RFQs Quotations Ship Notices Letters of Credit Purchase Orders Electronic Payments Bills of Lading Invoices

21. IT Standard Glocalization • Local requirements • Global requirements • Take care of Multiracial, Multicultural & Multilingual issues • Glocal IT Standards

22. End of Presentation Terima kasih..... THANK YOU...