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A Regulation-Based View on Business Process and Supporting System Flexibility

A Regulation-Based View on Business Process and Supporting System Flexibility. Gil Regev, Alain Wegmann EPFL-IC-LAMS. What is Flexibility?. Elasticity Plasticity Adaptivity Proactivity Agility Changeability But what is flexibility?. What is not Flexibility. Total Fluidity Rigidity.

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A Regulation-Based View on Business Process and Supporting System Flexibility

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  1. A Regulation-Based View on Business Process and Supporting System Flexibility Gil Regev, Alain Wegmann EPFL-IC-LAMS

  2. What is Flexibility? • Elasticity • Plasticity • Adaptivity • Proactivity • Agility • Changeability • But what is flexibility?

  3. What is not Flexibility • Total Fluidity • Rigidity

  4. What is this Form? • Fast change

  5. What is this Form? • Less change => Survival

  6. What is this Form? • No Change?

  7. What is this Form?

  8. What is this Form?

  9. Survival • Maintenance of norms • States that for a given observer remain stable for some period of time • Dependent on observation period • The earth seems very stable from a human point of view • But maybe not from a stellar point of view

  10. Survival (2) • In a little changing environment • Little change to norms is necessary • In fast changing environments • Flexibility may be necessary • Counter example: Dot com bust

  11. Flexibility • Change without loss of identity Rigidity Change

  12. Norms • Protect and constrain the system • Enable and limit action • Example: Compaq couldn’t become Dell • Example: Apple, didn’t want to become one more PC maker • Counter example: Nokia but is it the same Nokia?

  13. Example: Amusement Park • Reservation system • Flexible cancellation scheme • Very nice for customer but at what cost? • Inflexible division between reservation types (Tent and hotel) • Means nothing to customer but what is the cost of change?

  14. Norms • In a changing environment norms don’t just remain stable for no reason • There are automatic mechanisms in place to maintain the norms • Homeostasis • The stuff that keeps us healthy also prevents us from being medicated

  15. Deviations and Norm Change • Deviations => Short term flexibility • Norm change => Long term flexibility

  16. Norm flexibility • Alignment on some “basic” norms enables more flexibility • Example: Aligning on free speech allows democracies to be very flexible • Except on free speech…

  17. A Parody about Corporate Culture

  18. Norms Become Invisible

  19. Process Structure Goal?

  20. Process Goal • What is the goal of a university? • Output graduate students? • Output failed students? • What about its role of filter? • Source Weinberg and Weinberg 1988

  21. Maintenance of fit An optimizing-balancing act Moving equilibrium point

  22. Some Flexibility Mechanisms • Revisiting norms and their interpretations • Knowing what to change and what not to change • Problem is: Norms are invisible

  23. BPS Help to stakeholders • Maintain knowledge of • the relevant norms • stakeholders’ tolerances for deviations from these norms • possibilities afforded by technology that can improve the equilibrium from one or more stakeholders’ point of view • the projected consequences of changing the norms and equilibrium point • maintain a pool of possible actions and conditions of their use in the process

  24. Flexibility • Survival in changing environments • Maintaining non perfect fit between multiple stakeholders • Requires debate/agreement on how much fit and misfit is acceptable • Moderation in everything, even in moderation Weinberg & Weinberg 1988

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