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Coming soon: ITIL Version 3

Dennis Adams. a s s o c i a t e s. Coming soon: ITIL Version 3. Step forward? Or Step into the darkness?. Dennis Adams October 2006. Introduction. As an ITIL student, the introduction of ITIL version 3 in 2007 is likely to influence choices, such as:

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Coming soon: ITIL Version 3

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  1. Dennis Adams a s s o c i a t e s Coming soon: ITIL Version 3 Step forward? Or Step into the darkness? Dennis Adams October 2006 © Dennis Adams Associates Limited, 2006

  2. Introduction • As an ITIL student, the introduction of ITIL version 3 in 2007 is likely to influence choices, such as: • Should I go for my ITIL qualification now, or wait until v3? • How much re-training would I need to do? • Is there really a fundamental difference? • From a management or consultant perspective, does ITIL version 3 really tell us anything new? • Software Vendors who claim to be “ITIL compliant” may have to re-think their opinions! © Dennis Adams Associates Limited, 2006

  3. The ITIL refresh programme • Sponsored by the OGC • ITIL Refresh Board • itSMF International • ISEB & EXIN (qualification and examination) • TSO (publisher of the OGC library) • BSI (alignment with ISO/IEC 20000 and ISO SC/7 standards) • ITIL Advisory group • Includes vendors, providers, public & private sectors, academics & research organizations. • Reviews scope, feedback and reviews authors works. • Formal Evaluation method for deciding what to include, and peer reviewing. © Dennis Adams Associates Limited, 2006

  4. ITIL Version 3 • Complete re-write of ITIL, due to be published in early 2007. • New Standardized Glossary of Terms. • New Structure for the Library: • Executive Introduction Guidance • Core Guidance • Complementary Guidance • Reflecting the Lifecycle of IT Applications and Services: • Strategy • Design • Transition • Operations • Improvement © Dennis Adams Associates Limited, 2006

  5. The new CORE Library • Service Strategies • The vision and value of service management practice • Planning to implement service management • Establishing a new Service • Service Design • How to put in place IT processes, policies, architectures and documents • Roles and Responsibilities • Insource/Outsource issues • Benefits and Risks • Measurement and Control • Service Transition • Implementing Service Management • Managing Organizational and Cultural change © Dennis Adams Associates Limited, 2006

  6. The new CORE Library (2) • Service Operations • Delivery and Control processes to manage Services • (Service Support and Service Delivery Processes from ITIL version 2) • Application Management • Infrastructure Management • Operations Management • Controls, Procedures, Measurements and Controls • Challenges, Critical Success Factors, Risks • Continual Service Improvement • How to improve service quality • Introducing new service management improvements • Service Retirement © Dennis Adams Associates Limited, 2006

  7. Complementary Guidance Library • Proposed titles may include, among others: • Pocket Guidance • Case Studies • ITIL Practice working templates • Governance methods • Certification / Study aids © Dennis Adams Associates Limited, 2006

  8. Key improvements the ITIL community asked for • Consistent Structure and Navigation. • No radical changes to Service Support and Service Delivery. • Reflect the “Life Cycle” of Services. • More guidance on optimal Organizational structures. • How to deal with Cultural Issues when implementing ITIL. • Acknowledges other Best Practices and refers to them. • Business Case examples, Case Studies, Templates, Implementation work packages. • Practices for In-sourcing, Outsourcing and Multi-Sourcing. • Alignment to CobIT (others to follow). • Acknowledgement that “one size does not fit all”, how to implement in smaller organizations. © Dennis Adams Associates Limited, 2006

  9. Key improvements (2) • ITIL remains non-prescriptive. • Contains ROI justification for introducing ITIL practices. • High quality of authoring and quality mentoring. • Improved standard terms and definitions (Glossary). • Addresses IT Governance. • Executive-level Summary document now available. • Some Guidance on how to evaluate suitable software tools. • Key performance metrics. • Improved self-assessment guidelines. • A single complete high level process model for all of ITIL. • “quick wins” identified. © Dennis Adams Associates Limited, 2006

  10. Conclusions • ITIL Version 3 represents a re-structuring and more standardized approach to the overall ITIL message. • It reflects the fact that new Services are supported and others are de-supported over time (the “Life Cycle”) • The basic Service Delivery and Service Support are combined into a new volume - Service Operations • New material such as Case Studies, ROI and Templates are welcome. • The Executive-Level document should make it easier for ITIL to gain greater acceptance at high level. • Pragmatic issues like dealing with Change (“cultural issues”) and recognition of other approaches like CobIT should also aid acceptance in new organizations. © Dennis Adams Associates Limited, 2006

  11. Dennis Adams a s s o c i a t e s Coming soon: ITIL Version 3 Step forward? Or Step into the darkness? Dennis Adams October 2006 © Dennis Adams Associates Limited, 2006

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