CLASSIFICATION OF GUESTROOMS

1. CLASSIFICATION OF GUESTROOMS

2. According to Number of Beds: • Single room – a room with a single bed, and is sold to only one person. • Twin room – a room with two single beds, good for two persons. • Double room – a room occupied by two persons with one double bed. • Double-double (also twin double) – a room with two double beds or two queen beds, occupied by two or more persons.

3. Triple room – a room that can accommodate three people either in one double bed and one roll away bed or two single beds and one roll away bed. • Quadruple room – a room that can be occupied by four people. It may have two twin beds or two double beds. • Family room – a room with at least one double bed, and one or more single beds, designed to accommodate one small family. • King room – a room with a king-sized bed, maybe occupied by one or two people or one small family.

4. According to price, layout and facilities: • Economy – a room for an economical rate, usually short of standard facilities like air con, television and other amenities. • Standard – a room sold at moderate rate, equipped with standard facilities and amenities like air con, toiletries, TV, bed, night table etc. • Deluxe – a more luxurious and spacious with amenities of superior quality, sold a much higher price than standard rooms.

5. Studio – a room with a studio bed, which can be converted into a bed. It may also be called an executive room. • Connecting room – two or more rooms with entrance doors from the outside door between them through which guests can get through each bedroom without going out of their rooms. • Adjacent or adjoining rooms – rooms located side by side that do not necessarily have a connecting door. • Suite – a room with a parlor or living room connected to one or more full sized bedrooms, equipped with luxury amenities.

6. Types of Suites: • Junior suite – a room with a bed and a sitting area (usually a small lounge). There maybe a small, separate bed connected to the living room or parlor. It is also called a mini suite. • Penthouse suite – a suite usually located on top floor of the property. • Executive suite – a suite designed for a top executive, with facilities and amenities of superior quality. • Hospitality suite – a suite used for entertaining visitors; serving as function room or a parlor.

7. Type of beds: • Single bed – a bed approximately 36 inches by 75 inches. • Double bed – a bed that can accommodate a couple or two individuals. It is approximately 54 inches by 75 inches in size. • Queen bed – an extra long, extra wide bed, about 60 inches by 80 inches in size. • King bed – an extra long, extra wide bed, about 78 inches by 80inches in size. • Roll-away bed – a portable bed with or without wheels also called extra bed.

8. Various Types of Guests: • Very Important Person (VIP) – a well renowned gust like high-ranking officials, executives, etc., who warrants a special treatment. • Very, Very Important Person (VVIP) – a highly renowned person who deserves special treatment like dignitaries, ambassadors, etc. • Free Independent Travelers or Foreign Individual Tourist (FIT)) – tourists or travelers traveling alone not joining any tour group. • Joiner – person joining another guest in the same room.

9. Room Amenities

10. Bedroom Amenities: • DND Sign • Make Up Sign • Closet with at least 6 hangers • Beds: • Single bed 36” x 75” • Double bed 54” x 75” • Queen bed 60” x 80” • King bed 78” x 80”

11. Bed linen • Bed skirting or flounch • Bed pad • Bed sheet • Size: allocate an allowance of 20-25 inches over bed size (on all sides). This depends on the mattress. • Bed cover • Pillow with a pillow slip and a pillow case one per occupant two for double and matrimonial beds

12. Shoehorn and shoe cloth • Luggage rack • Dresser table with vanity mirror and dresser lamp • TV set • Night table with night table lamp. On top of the table is a telephone, in-house telephone directory, room service menu, under the table is a safety and security booklet and bible

13. Guest folder or compendium. Contains envelope, stationery, ball pen, post card, directory of hotel services, guest comment survey, and small note pad. • Dresser chair • Coffee table and two easy chairs, ashtray and match on top of the table • Floor lamp

14. Service tray with thermo jug filled with cold water; two covered glasses • Side table • Room service menu • House rules • Telephone with in-house telephone directory • Safety handbook containing safety tips during emergencies • Fire exit directional signs

15. Bathroom Amenities: • Bathroom linen • Bath towel 25” x 54” 500 gm • Hand towel 18” x 33” 150 gm • Face towel 13” x 13” 60 gm • Two towels per room for one set, one towel per occupant • Bath mat 20” x 30” 450 gm • Hair shampoo and conditioner • Shower cap • Soap (must be sealed) one soap per occupant

16. Toilet tissue • Facial tissue • Garbage can, underlined with plastic liner • Laundry bag • Pressing/ Laundry List • Morning kit (small package of toothbrush and toothpaste) • Shaving kit (contains shaver and shaving cream) • Sanitary bag

17. Luxury Amenities (for deluxe rooms) • Bubble bath gel (if tub is installed) • Bath robe • Slipper • Sewing kit • Water heater with two cups and saucer and sachet of coffee, tea, creamer and sugar • Hand and body lotion and cologne • Body scrub • Fruit basket • Hair dryer

18. During room checking, the housekeeper checks the status of each room using the following codes, then prepares the housekeeping room status report and endorses it in triplicate copy. One for the Front desk, as their reference in assigning rooms, one for the linen room and another copy left on the floor for easy mapping.

19. Room Status Codes OCC – Occupied HL –Heavy Luggage VC – Vacant and Cleaned LL – Light Luggage VD – Vacant and Dirty NL – No Luggage OR – Occupied and Ready DL –Double Lock OC – Occupied and Clean CL – Chain Lock OD – Occupied and Dirty HU – House Use CO – Check-out NCI – Newly Checked-In OOO – Out of Order NS – No Show DND – Do Not Disturb SO – Slept Out V/ O or O/ V – Status unclear BLO – Blocked LO – lock Out V - Vacant DO – Due Out MUR – Make Up Room DNCO – Did not checked out VR – Vacant and Ready VCI – Vacant, Cleaned and Inspected