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STRENGTH-BASED TEAMING:. Achieving Safety, Permanency & Well Being DAY TWO. OUR JOURNEY - REVIEW. WHERE WE STARTED WHERE WE HAVE BEEN WHERE WE ARE WHERE WE ARE GOING. Activity . EXAMPLE ROLE PLAY. WELCOME BACK TO THE SMITH FAMILY – Review Handout Common purpose (family objective)
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STRENGTH-BASED TEAMING: Achieving Safety, Permanency & Well Being DAY TWO
OUR JOURNEY - REVIEW • WHERE WE STARTED • WHERE WE HAVE BEEN • WHERE WE ARE • WHERE WE ARE GOING
Activity EXAMPLE ROLE PLAY • WELCOME BACK TO THE • SMITH FAMILY – Review Handout • Common purpose (family objective) • Review strengths • Identify and address needs (Explore hunches) • Prioritize • Establish goals/strategies that are individualized to the family VIDEO
Activity ROLE PLAY REVIEW
Activity Strength/Needs Matrix: Review Robert’s Matrix, Sections 5,6 and 8
A JOURNEY THROUGH EACH PHASE PLAN DEVELOPMENT TRACKING PROGESS SUSTAINING CHANGE MANAGING OVER TIME
Activity ROLE PLAY PRACTICE Using the Natalie vignette, complete sections 5, 6 and 8 on the Strengths/Needs Matrix.
Activity POSSIBLE CONFLICT DISCUSSION
CONFLICT • PROACTIVE – MINIMIZING CONFLICT BEFORE IT HAPPENS - STRATEGIES • REACTIVE – STRATEGIES FOR DEALING WITH CONFLICT MANAGEMENT
PROACTIVE STRATEGIES • USE THE PROCESS • CONSIDER TEAM STAGE OF DEVELOPMENT • UNDERSTAND YOUR STYLE • RECOGNIZE WHAT TYPE OF CONFLICT IS PRESENT • ADDRESS NEEDS • GETTING TO AGREEMENT
STAGES OF TEAM DEVELOPMENT Stage 1: FORMING • Behaviors • Activities • Establishing Ground Rules • Small Cliques, Low Involvement • Developing a “Mission Statement” • Communication from the Leader • Establishing Goals • Low Energy • Planning out Tasks & Procedures • Low Risk - Taking
STAGES OF TEAM DEVELOPMENT Stage 2: STORMING • Behaviors • Activities • Lots of Stories • Developing detailed Action Plans • Establishing Accountability • Champion of Causes • Giving Task Assignments • Struggle for Power & Involvement • Baseline Measurements Decided • Vying for Attention
STAGES OF TEAM DEVELOPMENT Stage 3: PERFORMING • Behaviors • Activities • Everyone Contributing Ideas • Goals are Clear • Plans are Proceeding • High Team Spirit, Higher Energy • Much Data is Generated/ Acceleration of Problem-Solving • High level of Commitment • Confidence in Individuals and the Work Team • Risk-Taking is Underway
STAGES OF TEAM DEVELOPMENT Stage 4: REFORMING • Behaviors • Activities • Temporary Regression/ Mixed Levels-Readiness • Develop Long-Range Plan • Increase On-going Supports • Confidence may be Threatened • Phase Out Temporary Planning Participants • Renewal of Commitments • Develop New Roles and Configuration • Hope
CONFLICT RESOLUTION STYLES OF CONFLICT RESOLUTION 1. DIRECTING 4. COMPROMISING 5. AVOIDING 2. COLLABORATING 3. ACCOMMODATING
DIRECTING “WHAT I SAY GOES!”
COLLABORATING “TWO HEADS ARE BETTER THAN ONE – LET’S WORK IT OUT.”
ACCOMMODATING “IT DOESN’T MATTER TO ME.” AKA “GIVING IN.”
COMPROMISING “SPLIT THE DIFFERENCE; HALF A LOAF IS BETTER THAN NONE.”
AVOIDING “THERE IS NOTHING I CAN DO.” AKA “DON’T MAKE WAVES.”
Activity YOUR STYLE
TYPES OF CONFLICT Addressing Needs within the Context of Team
TYPES DATA PSYCHOLOGICAL/ BEHAVIOR SERVICES RELATIONSHIP PROCEDURAL INTEREST RESOURCES VALUES UNMET NEEDS
FIVE CORE CONCERNS Autonomy Person’s freedom to make decisions for him/herself Appreciation Having actions acknowledged Affiliation Being treated as an “equal” or colleague Status Feeling that others respect one’s standing Activities Having roles & activities that are fulfilling Adapted from Shapiro, 2004
Types of Common Conflict Type A: Lack of information or inaccurate information Type B: Similar goals but differences re: how to achieve them Type C: Goals appear or are conflicting Value differences-disputes over acceptable behavior and policies Sometimes involve deep-seated relationship differences. Often associated with (or masked by) the other three types Type D:
Activity NAME THE CONFLICT - ADDRESS THE NEED
Getting Beyond Negative Reactions to Needs: Step One AWARENESS Step Two “DISTANCE” YOURSELF Compassionate Disengagement Step Three “BRAINSTORM” POSSIBLE NEEDS Compassionate Hunches
Keys to Meeting Management • Building Agreements • Stages of Building Agreement • Process of Agreements • Content of Agreements • Avoiding Polarization • Conditions for “Yes” Approach. Miles, et al., 2000
Building Agreements • Stages of Building Agreement • Present Idea or Series • Check for Understanding “What questions or comments do you have?” • Check for Agreement “Can you agree? What will it take to agree? Can you live with ….?” Miles, et al., 2000
Building Agreements • Process of Agreements • Check with participants for agreement on process “We have a long list of ideas. Are we ready to prioritize them?” • Build small agreements throughout the process to keep members invested. Miles, et al., 2000
Building Agreements • Content of Agreements • Clarify what is written on paper “Did I capture what you meant correctly? Is there anything I should add?” • Indicate direction or summary of a discussion “So, you’re concerned about the amount of time it will take to complete a plan?” • Combine ideas that are similar “So, is it okay to combine your statements with the other point we listed?” Miles, et al., 2000
Building Agreements • Avoiding Polarization • Encourage “out of the box” thinking “If you were the ruler of the world, how would you solve this problem?” • Avoid win-lose situations “There is no ONE right way. I would like to take the best of everyone’s ideas” Miles, et al., 2000
Building Agreements • Conditions for “YES” Approach • Ask members who can’t agree what it would take to make them feel better about the idea • Solicit feedback from other members about the conditions for a yes • Combine suggestions to come up with a workable, mutually acceptable approach. Miles, et al., 2000
Activity REACTIVE STRATEGIES - YOUR FAVORITES
STEPS & STRATEGIES STEPS: 1. Agree to Negotiate. 2. Gather Points of View. 3. Focus on Interests. 4. Create Win/Win Options. 5. Evaluate Options. 6. Create Agreement.
Activity CONFLICT ANALYSIS
Activity PRACTICE
Activity DISCUSSION
Activity SKILL CHECK LIST
THANK YOU! STRENGTH-BASED TEAMING: Achieving Safety, Permanency and Well Being