3.09 & 4.05 Write internal and external business correspondence to convey and obtain information effectively.

1. 3.09 & 4.05 Write internal and external business correspondence to convey and obtain information effectively.

2. Types of business letters. • There are two overall categories of business letters: business-to-business, and business-to-customer. • Business-to-business: The main purpose of a typical business letter is to formalize the details that were arrived at in those discussions, and to provide any additional information that was agreed upon. Business Letters

3. 1. thank you letter2. introduction letter3. cover letter4. financial letter5. marketing letter6. sales letter7. project letter8. invitation letter9. employee letter10. congratulations letter Common Business to Business Letters

4. Business-to-customer: There are many different types of business-to-customer letters. They include: sales and marketing letters, information letters, order acknowledgement letters, order status letters, collection letters, among others. Business Letters

5. 1. cover letter2. customer relations letter3. financial letter4. credit letter5. introduction letter6. order-status letter7. sales letter8. marketing letter9. announcement letter10. apology letter Common Business to Customer Letters

6. Define the term informational messages. • Communication that transfers specific information • Identify examples of informational messages used by businesses. • New Product(s) • Sale • Change in business location and/or hours • New ownership Informational Messages

7. The inquiry letter is useful when you need information, advice, names, or directions. • Identify occasions when inquiries are written by businesses. • To vendors; asking about pricing, availability and delivery dates • Potential customers; asking about what the company could do to make them customers • Current customers; what and when do they want a product? • To ask for more information concerning a product, service or other information about a product or service that interests us Inquiries

8. Describe the importance of writing inquiries. • Companies or customers often need information that isn’t readily available • Writing the inquiry well can result in the company getting information it needs Inquiries

9. Use templates for letters located in WORD ALWAYS run spell check before you send a letter Timesaver